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  1. Although potentially niche, it would be nice to have individual contact notes to document things like hours, work days, multiple positions, position changes, what the contact manages for larger companies, typical problems, the list is very large. Having a general note area that looks neat would be extremely useful for providing the fastest and best service. A easy to edit availability schedule for calls or in office times to troubleshoot hardware would be extremely beneficial to help plan out the day.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. Add a CC line in email templates.

    3 votes

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  3. Just a small thing. When creating a ticket, can we see a entire cascaded list of the Parent and sub parent values in one go in Product Type.

    For example.

    M365
    EndPoint Manager
    Exchange Online
    SharePoint
    BACKUP SERVICES
    Veeam 365
    Veeam Cloud Connect

    Rather than having separate drop-downs for selection.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Search bar: need to be able to search for time-entries on tickets.

    3 votes

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  5. Ability to kick off someone from their remote connection

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. Folders in Mobile app

    3 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  7. Ability to create my own threshold alerts without the categories

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  8. I think its a good idea to add support for a RMA future within Atera, beside the helpdesk/ticket.

    3 votes

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  9. Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.

    Or add custom sounds so you can set up a silent sound for a warning.

    3 votes

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  10. More Billing or have a sales section options

    -Create/Edit/Delete Estimates and ability to send to customer/contacts
    -Create/Edit/Delete Proposals and ability to send to customer/contacts
    -Create/Edit/Delete Credit notes and ability to send to customer/contacts

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  11. Could an option on the device management page be made available which shows a devices uptime. For instance, it shows when the device was online, how long for, and when it went offline?

    3 votes

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  12. The ability to select IP's within a network discovery site (POE Cameras in this example), and create an alert that the IP has not communicated within a selectable amount of time, even if its a 24 hour window. Just something along those lines.

    3 votes

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  13. Expand the description box within an asset

    3 votes

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  14. Advanced reports: The 1 non-ticket related dashboard that you give everyone for free “Hardware Inventory” the overall windows PC count when you drill down shows the same pc on multiple rows – once for each hard drive that it has – can this be fixed ?

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. On the device page there is a manage available patches button, but when going tin to folders this is not available.
    It would be very helpful to have this option under folders as well.

    3 votes

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  16. Self-healing tickets

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. It would be nice to be able to choose which page comes up first when you log in, for instance Tickets rather than Dashboard.

    3 votes

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  18. Thank you for creating the Atera Agent for Linux. Please make it available for PRO subscribers as well. I understand that the MacOS Agent is restricted to the tier above PRO but the Linux Agent should be available to all tiers as it is already a feature supported by other RMMs on their 'low' tiers.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. The timesheet report should show note, date and summary of time spent not just the start and end time. Like the show time entries screen.

    3 votes

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  20. Provide a field in the advanced reports dashboards that allow image files to be uploaded when editing the given dashboard (alongside visualisation, text and button), so that company / customer logo's may appear on the report when generated.

    3 votes

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