4715 results found
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ssd threshold
Many PCs have HDD and SSD, if I set the temperature threshold for hard disks it notify me even when an ssd became a little hotter.
Considering that an hdd have a threshold of 50° and an ssd could work even at 65° I'd like to set a threshold only for HDDs with a certain temperature and another one for SSDs with a different temperature.
Right now, in summer, I've some customers with SSD and HDD and I'd like to monitore both temperature, but I get ssd notification for 50° that's not interesting to me.
3 votes -
Monitor for devices that are offline for a configurable amount of time
It would be nice to get alerts (perhaps this could be made a threshold) when a device is offline for a configurable amount of time (hours, days, weeks etc.)
This would be great to see if there are devices that are customers use infrequently or not at all.3 votes -
Custom popup when opening a ticket
It would be nice if you could create a custom pop-up window for certain clients so that when you open a ticket for that client or click on an existing ticket, a pop-up window would appear with important info. ConnectWise has this alert feature for its tickets. That way, if a client has special requests (i.e. ALWAYS CC this specific person; don't call this client, they only want emails; etc.) the technician can see it immediately every time they go into that client's tickets.
3 votes -
column
Add a column which shows the applied Automation Profile.
Customer ---> Customer X ---> Devices
Devices ---> Devices List
3 votes -
Lock out users temporarily
If a device is lost or stolen or taken for a period of time, but will be returned at a later stage, there should be the option to lock out users until it is returned
3 votes -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
3 votes -
ticketing
Have a link where non-technicians are able to submit tickets to the ticketing system on the behalf of clients. For example, a receptionist answering the phone and being able to submit the details to the ticketing system for a technician to pick up.
3 votes -
Filtering by number of available patches
a filter feature on patches to arrange the order by who has the most updates to the least
3 votes -
Wake on Lan to use Public IP address
Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…
3 votes -
Have a feature to geographically locate devices.
Have a feature to geographically locate devices, in case of lost/stolen device, or checking where employees have been.
3 votes -
Create an easier method to add OIDs to the monitored section
It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.3 votes -
End time of IT automation profile
How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
Else we cannot guarantee our customers the patching and restarts in their time frame.This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..
3 votes -
fix the issue with servers not displaying the correct AV or firewall software if 3rd party software was installed
right now it only shows Windows Defender and nothing else.
3 votes -
Report to display all ticket information for a customer with no billing to send direct to customer
A report to display the below for a customer
1. How many tickets that was opened during a period
2. Type of ticket that was opened for example incident, request or change etc
3. Type of ticked example email or phone
4. Product example backup, security, the ones you create under Product Family
5. Not have any billing info as this report will get sent to customer.3 votes -
Improvements for service manager
When refreshing the services list, your search query gets lost and you have to retype the search everytime. Would be better to remember the search after refresh.
Startup type is not visible. This is a very important information. Is the service disabled? Or set to manual or automatic startup type?
3 votes -
keyboard shortcut
CTRL+ENTER to send response on the ticket
+ other keyboard shortcuts to navigate faster within the system3 votes -
Offline device list under Customer
Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.
3 votes -
Scripting tool to open/manage/close ticket
Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.
3 votes -
helpdesk agent improvement
Ability to add custom drop down options for the status of tickets. This will allow to use Atera as project management tool as well.
3 votes -
how many devices are online per client
While we need the alerts when a server or router goes down, seeing how many general devices are up at a given time, in relation to the amount of devices connected per that client is a useful graph and schematic
3 votes
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