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  1. I've had to reinstall Windows on several computers and it would be optimal if, instead of adding the device as a brand-new agent, there were an Atera install package that could be downloaded from a specific agent in the app so that the device would stay associated with the same info in Atera.
    For example, if I reinstall Windows on agent PC-100, I would like to be able to reinstall the Atera agent on PC-100 and not have two PC-100 devices in the Atera app.

    3 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.

    E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.

    3 votes

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  3. Please add the ability to sort the categories (Numberung, sequence)
    Also make a full overhaul of the Interface it looks like 2010. Simplicity and realtime movement of Articles to Customers, Sections, BusinessUnits.

    3 votes

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  4. Would it be possible to have an option to read the notes in the reverse order of creation please ?

    From the last created to the first please ?

    It will be more efficient for our technicians !
    As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.

    The new technician MUST move to the last note to know his task!

    3 votes

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  5. For the MSP just starting out, there are a ton of task we must complete in Atera as well as onboarding clients, marketing, billing, etc. One less thing on our plate! And please update the KB section.

    3 votes

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  6. We have a problem where we need to restrict admin access to just management. However when we have tried to create custom roles previously, we have to specify which customers that role has access to. On top of this, when new customers are added to the system, we have to manually edit this role to enable those new customers each time.

    There needs to be a checkbox to allow access to all customers when editing the role.

    In the meantime, we have given up on using 'roles' and have to give everyone the admin role :(

    3 votes

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  7. Please put password to delete Customer. It is dangerous even though already got confirmation to delete.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  8. For Example: A customer has a device with a S.M.A.R.T problem and want to change it in a few weeks. So it would be nice, to add a note at the top, so other technicians are informed quickly.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. Utility for cleaning Windows Temp files should be added in device options.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. A timer to click Undo when sending an Send Email (similar to Gmail). A 10 or 15 second timer where you can quickly undo the sending of an email when you accidently send a note instead of an email or send a partially complete email would be very helpful.

    3 votes

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  11. Hello,

    Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.

    It would be nice to have an alert which warns that they have this old OS.

    Thank you!

    3 votes

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  12. Create Ticket on the API can only do Single Line, it would be good to add the ability to put switches in to add new lines or even html tickets.

    3 votes

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    1 comment  ·  Tickets  ·  Admin →
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  13. Carbonite Integration

    3 votes

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  14. 3 votes

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  15. Please provide an option for a legacy OS agent. even if that agent doesn't have all the capabilities of the current agent, it would be nice to have some limited features and monitoring for our Servers that are in a static configuration and cannot be upgraded.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. Although potentially niche, it would be nice to have individual contact notes to document things like hours, work days, multiple positions, position changes, what the contact manages for larger companies, typical problems, the list is very large. Having a general note area that looks neat would be extremely useful for providing the fastest and best service. A easy to edit availability schedule for calls or in office times to troubleshoot hardware would be extremely beneficial to help plan out the day.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  17. Add a CC line in email templates.

    3 votes

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  18. Just a small thing. When creating a ticket, can we see a entire cascaded list of the Parent and sub parent values in one go in Product Type.

    For example.

    M365
    EndPoint Manager
    Exchange Online
    SharePoint
    BACKUP SERVICES
    Veeam 365
    Veeam Cloud Connect

    Rather than having separate drop-downs for selection.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. Search bar: need to be able to search for time-entries on tickets.

    3 votes

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  20. Ability to kick off someone from their remote connection

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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