4720 results found
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Remove devices individually that no longer use Atera 2FA
Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.
2 votes -
Auto-email and interactive guide in customer portal
Adding the option to send an email to a customer when they open a ticket with a list of instructions on how the Customer Portal works. Also adding an interactive guide in the portal so the customer knows that they can respond to a ticket from the portal itself, rather than their email. This would be useful especially if the customer is requesting an email password reset and is unable to access their email, they would still have a way to see and respond to technicians if calling is not possible.
2 votes -
add a page button at the top of devices page
It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.
2 votes -
azure
Integrate with Azure logic apps to stop (deallocate) an Azure Virtual Machine after Windows patches and updates have been completed.
2 votes -
WakeUp ON LAN
Nous avons besoin du WOL simultané sur plusieurs machines sélectionées pour la maintenace des écoles. Merci.
2 votes -
GitHub Integration
Would be great if Atera could actively pull source code from GitHub. Right now I save all my current automation scripts into GitHub and have to manually open the script and copy the contents to update the scripts in Atera.
Would really streamline the whole process if Atera would can connect to our GitHub repo's to and it update the scripts in Atera doing a fresh pull or maybe doing a nightly pull based on a schedule job you can configure.
2 votes -
Product Qty on Hand and Serial numbers
For products and services add a few more fields to product settings:
a) Qty on hand
b) Serial numbers
This way if a tech creates a ticket and adds outgoing hardware like a laptop they can choose the model from the product list and choose which serial they are pulling from inventory. If there isn't enough qty they wont be able to add the product. Admin can replenish the qty on hand as they order product.2 votes -
Userfriendly Names for all kinds of Alerts
we had to switch to script-based queries for Windows Event logs because Atera does not allow custom labeling for alerts in the alert dashboard. The events are signaled with an Atera-specific label and the corresponding event ID. Since we operate the alarm dashboard on a wall-mounted TV for quick responses, it is not helpful to only see "just an event ID". As a custom name for alerts is possible for scripts but not for event log queries, we suspect that your development team may have simply overlooked this. Having custom names for the alert dashboard for all queries would certainly…
2 votes -
comment
Comment function for customers and contacts.
There is no comment function for customers and contacts in order to be able to understand conversation notes with an automatically set date and time. These have no place in the ticket. This information is purely for internal workflow.
2 votes -
Umleitung zu anderem Ticketsystem
Umleitung/Weiterleitung des "Create Ticket"-Button im Helpdesk-Agent zum Standard E-Mail Client. Dort soll die E-Mail-Adresse zum Ticketsystem automatisch eingetragen werden.
2 votes -
Bericht wann ein Client zum ersten mal gesehen/hinzugefügt wurde
Aus Abrechnungs- und Revisionsgründen kann es erforderlich sein, eine Übersicht zu erhalten über alle Clients mit dem Datum, wann diese der Atera-Console hinzugefügt wurden.
Es wäre schön, wenn diese Information z.B. im Export des Auditors zur Verfügung stehen würde.2 votes -
Integration of Innovaphone myApps telephonie.
Integration of Innovaphone myApps telephonie.
2 votes -
Customer Data should be Variables for Scripting
All the data that you store for a cutomer
- customer_name
- phone #
- email domain
- etc.should be variables that can be setup to be passed to the IT Automation script variables when you run a script that has variabels
this way i can setup 1 IT Automation policy that has {[companyname]} variable... which then gets the companyname from the company that the agent is in...
this would reduce the # of IT Automation policies we need to setup from many to 1... making everything way more dynamic
2 votes -
solution
A solution field should also be added to the ticket system. So that the customer can keep track of the work progress. I only see the description for the customer.
2 votes -
availability in search
Want to make it possible in the devices search to see which of the devices have enabled Availability Monitoring so it's easier to find those that need monitoring but haven't enabled it.
For example:
Searching for all devices named "Server", now we need to manually check every search result instead of having an option in the search for Availability Monitoring Enabled/disabled.2 votes -
Make client inactive
We should be able to have option to make a client inactive or delete it. Sometimes we need that.
2 votes -
Helpdesk gamification
Gamify the IT Helpdesk (tickets) to make it more fun for technicians. Earn badges, compete against fellow techs or support teams for the glory!
2 votes -
Tabs to be opened for when you click on a ticket, device, alert or customer
Tabs for devices, tickets, alerts, customer. When we have multiple browser tabs opened, it really slows down the platform
2 votes -
Define Standard Device Folder Structure For multiple/all Customers
I would like to create a "default" Device Folder Structure that can be deployed to all or multiple customer without recreating it every time.
2 votes -
Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"
It would be helpful to be able to customize the service portal to default to "Login Using Activation Code" rather than "Login Using Password" We are using the login using activation code feature. However the service portal defaults to login using password and the users must click the button at the bottom of the page to toggle to the activation code feature. Communicating this to users is difficult. It would be much easier to have the ability to default to the page that they need and not have to click an extra button to get there.
2 votes
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