4689 results found
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Automation Reporting Detail
Differentiate between Agent that are offline during an update and ones with issues performing the actual update.
When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.
2 votes -
Send emails to users who aren't the requester
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A…2 votes -
monitoring agent
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…
2 votes -
Updates during installation
Se serait bien de voir dans la listes des appareils et sur l'agent les mises à jours en cours d'installation sans passer par les rapports, plutôt que voir toujours le nombre de correctifs disponibles.
2 votes -
Scheduled automation on next start-up in case of failure
It would be fantastic if, within automations, we could have a checkbox option, for instance, to launch certain scheduled tasks during the next startup if the scheduling couldn't take place due to the agent being offline, as many RMM platforms already offer. Nowadays, with the rise of remote work and mobile workstations, it's even harder to schedule certain tasks at a fixed time.
2 votes -
Allow Code in the Knowledge Base
It appears that either the version of SummerNote we are running 0.8.18 is old (0.8.20 is the latest stable) doesn't include it, or the feature has been blocked.
I would like to be able to insert Code directly into the KB articles. For instance, the table formatting is terrible and it would be nice to be able to just paste in a formatted table via code.
2 votes -
Triggers for the automation profiles
Run the profile when the script threshold hits, The script is checking if a reboot is required, if so, the automation profile will run. Regardless of the schedule/
2 votes -
In Devices screen, add a "User" column
Users can be attached to Devices through "Relations", add Users column to the Devices tab.
2 votes -
Delete Time Entries without Full Admin Access
It should be possible for a technician to delete a time entry without having full admin access.
Without full admin access, a technician can even delete an entire ticket. It is also possible to edit the time entries as desired and to select whether the entry should be billed or not.
With all these possibilities, it would be desirable if the technician could also delete the ticket right away.
2 votes -
allow servers to use different remote access
Currently, I AnyDesk does not work consistently on any of my Windows servers. I need to use Splashdesk for the servers. However, Splashdesk insists on installing Printers on all my endpoints. This is a problem for a lot of the endpoints I manage. So I default to AnyDesk and install Splashdesk additionally on the servers.
I would prefer not to install any remote access applications I don't need on the servers.
It would be nice to set a separate default for Servers and for client endpoints.
Thanks.2 votes -
Need information on report when a device was last rebooted, disconnected and powered on
Need information on report on when a device was last rebooted, disconnected and powered on
2 votes -
edit costumer suvery
edit costumer suvery
2 votes -
SMBIOSAssetTag
On Dells we can add the asset tag to the BIOS by editing and burning it in, can the Atera Agent be modified to read that field?
SMBIOSAssetTag
2 votes -
Customer Portal security and features
would really like to have security control over the customer portal. if we can have it so customers are automatically signed out after 10 minutes of inactivity (or a specific time frame set by admin) along with some form of 2FA.
would like to have custom repository for specific clients, so when they access the portal, they see apps, files etc., would like to see it be dependent on their role level to have control over specifics.
2 votes -
Show device description in list
Can we get the device descriptions to show in the device list? We have the device names as their inventory numbers (for example, ISD001001, ISD001002, etc), which tells us nothing about what device it is. However, we do put in descriptions on each Windows device so we know whose it is, phone extension, etc. It would be really help to have the descriptions show in the device list as well so instead of having to guess which one and then click it and be wrong for hundreds of devices, a quick glance would tell us which one is which.
2 votes -
set 32 vs 64 bit behavior on software bundles.
We would benefit from the ability to install 32 bit versions of software onto machines running a 64 bit OS. Currently this can be done machine by machine via script, but this is tedious.
2 votes -
Online and Offline Indicator in Auditor report
When generating a report from Auditor, it does not indicate Online or offline status, I would like to please implement that feature if that is possible. Thank you.
2 votes -
After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I
After working on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. It requires several unnecessary keystrokes to get back to where you were.
2 votes -
Unable to discover Multiple subnet
The same subnet can be added but we are unable to scan the device in a different Subnet
2 votes -
Set Contract Period to more than a year.
A lot of vender warrenty contracts are for more than a year. Typically 2, 3, 5 year.
So it would be great to be able to set a contract period to a flexible number of years.
When choosing "flexible years" a number field could show up for the number of years wanted.2 votes
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