4721 results found
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Online and Offline Indicator in Auditor report
When generating a report from Auditor, it does not indicate Online or offline status, I would like to please implement that feature if that is possible. Thank you.
2 votes -
After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I
After working on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. It requires several unnecessary keystrokes to get back to where you were.
2 votes -
Unable to discover Multiple subnet
The same subnet can be added but we are unable to scan the device in a different Subnet
2 votes -
Set Contract Period to more than a year.
A lot of vender warrenty contracts are for more than a year. Typically 2, 3, 5 year.
So it would be great to be able to set a contract period to a flexible number of years.
When choosing "flexible years" a number field could show up for the number of years wanted.2 votes -
Ability to bill for Bitdefender or Webroot directly via atera
Ability to bill for Bitdefender or Webroot directly via atera
2 votes -
option to disable bitlocker when rebooting after patching
When rebooting a windows machine after patching check if the machine has a bitlocker encrypted boot drive and disable bitlocker encryption.
Optional (and maybe harder, so maybe don't bother):
Have an option to set -RebootCount (for how many reboots bitlocker should be disabled) or set it to >1 as some updates reboot multiple times and check after reboot if patching is done and re-enable bitlocker.Alternatively:
Have an option to start a script at the beginning of the patch process so we can do is ourselves with Powershell's Suspend-BitLocker cmdlet.2 votes -
Want to be able to add a computer to more than one folders
Want to be able to add a computer to more than one folders
2 votes -
Rubrik backup
Rubrik backup
2 votes -
Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also
AI Scripts/ticketing: Generate time entries for when you do a script from the AI – it would be nice to write as a time entry and bill the customers on that.
2 votes -
Prevent / lock HelpDesk Agent so user cannot exit the app intentionally.
It's too easy for a user to exit the HelpDesk Agent. We would like the ability to "lock" the app. Have a setting in Atera/Customer, that would either grey out the word Exit, or if they clicked it a message would pop-up saying, this feature has been disabled by your administrator.
2 votes -
White label security pop up when installing an agent
When installing an agent, the security pop up is generic and the end user is not familiar with this. Would be helpful to have the ability to white label this pop up, so the end user can recognize the install as ours.
2 votes -
event viewer
have the option to make filters on the admin side to allow technicians to have predetermined filters when viewing the event viewer logs through atera. along with allowing filter adjustments when looking at a specific device. would also like a scheduled report for the admin filters that would be created, if it can act like the services and detect in a similar way, to have the ability to create a ticket of some sort to help us find a solution to the concern prior to the client or at least state we are already working on the concern, it would…
2 votes -
Ability to connect survey results from Atera to Google reviews
Ability to connect survey results from Atera to Google reviews
2 votes -
Automation rule send email to previous tech on reassignment
ability to create an automation rule which will notify a tech if a ticket is no longer assigned to them.
we've have instances of techs working tickets that had been reassigned to another tech.2 votes -
Error/Non Existent URL
When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.
2 votes -
Monitor Carbonite Status
Atera needs to be able to monitor Carbonite status.
2 votes -
Specific script for app for specific customers in the customer portal
Specific script for app for specific customers in the customer portal
2 votes -
Change how exclusions operate
If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.
By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.
2 votes -
an export of device inventory from device page is mandatory
an option to export devices with or without information
2 votes -
No limit on customers in search filters for devices, or add not this customer
Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.
2 votes
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