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  1. I'm struggling with Atera security!
    I not only me as Business Owner require that , but other business owners need that option is well, that very important security future.
    Since COVID a lot of people continue to operate from home and are required by the policy to sign out and sign back into a Atera.
    Not all people do it and not follow it.

    How I can make I, or MY TECH session end in 8 hours, and if the I or tech login from another different ip has to log in and make 2fa? In Atera session just continue. …

    2 votes

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  2. Bonjour,
    Avec notre précédent logiciel d'infogérance (solarwinds), nous avions la possibilité de connaître la durée de connexion de nos techniciens sur les différents matériels PC /SERVEURS.
    aujourd'hui, ATERA ne le permet que si vous utilisez la rubrique "Tickets", cette dernière ne correspondant pas à nos besoins (trop compliquées pour les interventions en directes) nous ne l'utilisons pas...
    Je pense qu'un rapport reprenant l'intégralité des connexions avec leurs durées ne doit pas être compliqué à mettre en œuvre.

    Dans ce rapport, on souhaiterait donc pouvoir sélectionner le nom du technicien et connaître par jour, par semaine ou par mois toutes les…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. We should be able to run a script or automation profile against a set of machines.

    For example, I just read about a CVSS10 issue for chrome and would like to be able to update it without opening my laptop.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  5. We get MacOs in our environment here and there and have a 3rd party antivirus that needs remotely installed and if needed other PKG type applications would need to be installed as well silently. We need Atera to support .PKG file types and know how to install on a MAC via the upload script method.

    Having to manually script it is very messy and requires a lot of third-party integrations and sometimes permissions need to be adjusted at the machine level locally. There needs to be more support for silent installation of applications for MacOS for us who can't guarantee…

    2 votes

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  6. Allow us to push out an automation patch once at a certain time. For example, I push out windows patches to a group of client, and then I can run an automation that schedules a reboot at 11:30 today. Currently, the only way to do this is to reschedule the automation for the current day, which is doable but inefficient.

    2 votes

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  7. I have custom fields under my customer accounts for example: cloud based backups tick box, Eset Antivirus tickbox.

    I would like to be able to click the customer list and then filter the list to show me all my customers that I resell Eset to or to show all my customers to whom I provide cloud based backups for.

    Being able to filter customers by just country or rank is not enough

    2 votes

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  8. SUSE All version support required

    2 votes

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    1 comment  ·  Agent  ·  Admin →
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  9. I added a couple of custom fields to our Contacts. Would be great if we could bulk import the details with a CSV file.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  10. Add a Mobile Phone column to the Contacts CSV Import template and make sure it populates the Mobile Phone field in Customer Contacts.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. Overall we're happy with Atera, but I after migrating from a competing solution I think the agent installation package could be enhanced. It would be better for everyone if perhaps the ability to opt into Helpdesk and/or Chat with a checkbox be added to the installer. Additionally if done silently, with a command line switch. It would also be handy if one could pre-register the HelpDesk for contacts. These enhancements would improve efficiency greatly.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. It would be great if there were the ability to select two choices under Window Update restart configs. The idea being, I have windows updates under Automation scheduled to go at 11 pm every Thursday. My configuration policy is currently set to Allow end users to control device restarts. This is because my end users computers are not always online at 11 pm. So when the computer comes back online the next morning the update policy kicks in and then starts prompting the user. The problem then becomes updates wont reboot the computer the night before because of those prompts…

    2 votes

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  13. The ability to monitor file shares.
    Maybe by selecting a monitor agent,
    and giving a network path.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  14. 2 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. In the Device Custom Field as well as Custom Assets: Allow text boxes to carry multiple zeros and increase character capacity (we use barcode asset tags). It would be amazing to 1. Add a device to a site 2. Create a custom field under device for "Asset Tag" 3. Go to Site and create the Asset based on the Device that was just added in step 1. 4. If user creates a custom field for Asset tag under Custom Assets section then ATERA recognizes that information from the Device section and allows you to click into it to bring you…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. Can there be an option to hide the actual dollar value (currency value) of the contract rate when adding time entries?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. I would like to see a selection of "when device becomes online/available" added to the schedule on the IT automation page. There are many times when an oddball device is powered on for a few hours and it isn't powered on during the automation schedule window. There may be another way around this, but running the IT automation task when the device comes online would be a great feature to have.

    2 votes

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  18. Custom fields for contacts.
    Ability to create One custom field that has a Multi Check box feature. Ability to select multiple checkboxes at one time. Example (all boxes can be checked) Main POC, Champion, Accounting POC, Purchasing POC, Champion POC, Technical POC

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. Size of the row that each individual ticket takes up is too big, can only fit about 8 tickets on a 1080p screen

    it still manages to also cut off the title when its too long though!

    need a way to change the layout of the ticket

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. I was told they are not the same, but it is basically the same. You want to know when the system was rebooted/shutdown. I had a client that hadn't rebooted, but they shutdown their machine every night. The system reports this as uptime, which is very wrong.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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