5084 results found
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edit when ticket is closed
Do not give the option to the end user can continue to enter information in the text field, if the ticket is marked as closed.
2 votes -
Shared Report Library for Custom Reports
Shared Report Library for Custom Reports
I'm requesting the addition of a Shared Report Library feature within the Atera platform, similar to the existing Shared Script Library. This new feature would enable users to share, access, and contribute custom reports, enhancing collaboration and efficiency across the user community.
Benefits:
- Enhanced Collaboration: Facilitates knowledge sharing and collaboration among users, leading to improved report quality and innovation.
- Time Savings: Reduces the time and effort required to create custom reports from scratch by providing a repository of pre-made reports.
- Consistency: Promotes consistency in reporting practices across the user community by providing standardized templates…
2 votes -
Ticket description box in web app
Can the ticket description box in the web app be enlarged like it was in the classic view? Can the description box also have an autosave feature? I have fat-fingered keys before and lost all of my input and then have to retype which is very inconvenient.
2 votes -
Per Technician level contract rate
Create a way to assign a contract rate to a technician. So when the ticket is processed the rate is assigned by a technician level
In example we have tree technician level and we need a possibilities to auto chose the rate applied to the ticket resolution based on the person that processing it2 votes -
2 votes
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ZERO TIER intégration
Zero Tier est une application de VPN léger et gratuite pour une utilisation personnelle de 25 clients max
très facile à mettre en œuvre2 votes -
Close a ticket from a technician emailing #closeticket
When they reply to the ticket they can include a code to close the ticket off at the same time.
2 votes -
Manque information
Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
Du coup dans les mails reçu ont a :Voici un récapitulatif de la demande :
N/A
2 votes -
Session expiry notification
Some kind of notification to advise the agent that the web session has expired. Lately, I have been trying certain tasks over and over again while it just produces a very generic "error" message only to realize that the session has expired and a refresh and login is required.
2 votes -
Changing the Status to "Closed" Should Display the Ticket Overview Again
In the old interface, changing the status to "closed" would bring back the ticket overview. In the new interface, after closing the ticket, it remains in the viewport, and we have to click again to see the ticket overview.
Please fix or address this bug/feature request.
2 votes -
Bugfix: Links in the New Ticket Interface Do Not Open in a New Tab
In the old interface, all links from a message opened in a new tab. However, in the new interface, these links open in the same tab. This is inconvenient because we have to use the browser's back function to return to the ticket, which takes time to load and is not user-friendly. 90% of our tickets contain links that we need to follow.
Please fix or address this bug/feature request.
2 votes -
Office 365 account
A report per device that includes the Office account along with Outlook email accounts
2 votes -
Don't offer KB5034441if Windows Recovery Environment is not enabled.
Don't offer KB5034441if Windows Recovery Environment is not enabled.
2 votes -
Manually set the closed date of a ticket
Manually set the closed date of a ticket - Would like the ability to set a closed date in the previous months time period to make sure it is added to the monthly billing batch.
2 votes -
script syntax highlighting
Script syntax highlighting on script editors would be beneficial for legibility.
2 votes -
2 votes
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The "Windows Insider Pre-Release"-Updates should not be suggested to be installed.
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.
2 votes -
Separate temperature alerts by hard drive
We need the ability to monitor hard drive temperature alerts differently for different drives.
We can separate drives for disk USAGE and need to be able to for temps as well.2 votes -
[RMM Patch & Automation][IT Automation] Run on next schedule
Can the Atera Automation be configured to follow the set schedule time and if the device is offline to not execute the automation until the next schedule time ?
The problem: Atera Automation will proceed as soon as the device is back online and I want to avoid that. I want the Atera automation to wait until the next scheduled time. User may be in a webinar or web meeting and not a good time for the PC to re-start or shutdown, etc.2 votes -
Improvements for the script library
- In the shared library mark whether a script has already been cloned to My Scripts to avoid different users repeatedly cloning the same scripts.
- Some sort of notification if there is a new version of a script that was previously cloned.
- An indicator that a cloned script has been edited in My Scripts so that if there is an updated version, a user does not overwrite the customization.
Thank you!
2 votes
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