Skip to content

← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: Tickets

CATEGORIES
All ideas
My feedback
3rd Party Integrations 344 ideas
Acronis 16 ideas
Admin & Core 196 ideas
Agent 335 ideas
Alerts 266 ideas
Asset management 5 ideas
Billing 153 ideas
Bitdefender 16 ideas
Customer Portal & Knowledge Base 122 ideas
Customers 216 ideas
Dashboard 143 ideas
Devices 400 ideas
Helpdesk Agent 78 ideas
IT Automation and Patch Management 361 ideas
Mobile App 60 ideas
Network Discovery 71 ideas
PSA Tools 46 ideas
Reports 346 ideas
Roles and Permissions 53 ideas
Security 74 ideas
Tickets 737 ideas
User Interface 196 ideas
Webroot 12 ideas
Work From Home 50 ideas

Searching…

No results.
Clear search results

- Ideas and Feedback 4,800 ideas

Default ticket

It would be very helpful to be able to create default tickets.
E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.

As of today we can only edit or create new fields, which I don't think is very user-friendly.

Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.

2 votes

Giulia Folino shared this idea · Dec 11, 2023 · Report… · Admin →

An error occurred while saving the comment