5041 results found
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Be able to click customer link from the ticket and start navigation.
There should be a link from the ticket to click to start navigation to the customer site.
2 votes -
Auditor report displaying general information as an alert (which is wrong)
The Auditor Report produces a list of devices that do not have Office installed. This should not show up as an Alert. This can be misleading (especially when hI am sharing this report with a customer). Also, the colour red looks very alarming and always indicates an error. My suggestion : Don’t use „alarm colours“ in such reports, simply use grey or use the same colours ot the state (green, yelloq, red).''
2 votes -
Multiple Customer with Same Email Address
We need the ability to use the same contact email address on more than one customer for billing purposes, and the reason, a contact can be a business owner/decision maker on more than one company (customer). Ex. Parent companies, business investors, etc.
2 votes -
Audit Report doe show an alert if no AV is installed
we often do have devices where no AV software is needed or because of a used software an AV software would be a big problem. sothen this produces an red alert in audit report. therefore a switch should be present at the device like "Availability Monitoring" but with "No AV needed" so this will not produce an missleading red alert for the customer...
2 votes -
Audit Report graph beam color
Audit Report graph beam for hard disk always uses red which is an alarm color. instead the report should use same color design like in the device view. means empty disk green, next level orange and nearly full red...
always red is a nogo.2 votes -
Duplicate or Copy Assets
It would be nice, when adding multiple assets of the same type, to be able to copy them. That would make bulk adding of items such as computers or phones easier.
2 votes -
Integration of customers IT technicians
We are a msp and we manage the IT infrastructure of companies who also have a part time it technician. It would be great if this person could use some features of Atera e.g. remote maintenance, ticket etc.. for a cheaper price.
2 votes -
Helpdesk Agent activation
When I assign a contact to a device, the helpdeskagent should automatically take over this information, so that no token setup is needed anymore
2 votes -
Show device count for each customer on the mobile app
Show device count for each customer on the mobile app, such information shall be available at your fingertips.
2 votes -
Better server patch status documentation.
It would be nice to be able to print or save to file from the Devices>Agent>Patch Management screen. Currently it displays the list. Our auditors want a document from our management tool that details what the patch state of a server is, and when patches were applied. I was told that this can be generated via an Excel output, but an Excel file can be manipulated after being exported. Which the auditors don't consider a valid document.
2 votes -
Change layout to tickets
It would be awesome if the end user could navigate through "square", clicking from macro-categories to specified categories and automatically fills the relevant fields.
Example
Hardware/software configuration -> print installation -> select the printer(s)
HR resources -> onboarding new employee -> (fill contacts fields and hardware/software/permissions required)
2 votes -
Disable File Transfer or at least alert end user
If a user is WFH you need to be able to disable the file transfer option for users or at minimum, if you are accessing someones files/downloading them, the end user should recieve an alert/notification similar to if you connected into their machine, that "AdminXXXX has downloaded a file". I think that would be a basic security/privacy requirement. Fact you can just download files without end person knowing isn't right.
2 votes -
Attachment is missing on the ticket notification email.
Add attachment to the ticket notification email.
2 votes -
Atera Customer Portal Wordpress Plugin
Create an Atera wordpress plugin that will enable an end-user to log into the Atera Customer Portal with their wordpress account.
2 votes -
Device Description field availability
The de vice description field should be available for reporting. At lease add it to the Auditor report
2 votes -
Remove Availability monitoring in bulk for SNMPs
Remove Availability monitoring in bulk for SNMPs
2 votes -
MailinBlack Integration
MailinBlack Integration
2 votes -
IT automations/Threshhold Report
A report that includes all of a clients computers and what IT automations/Patch management profiles are applied to each machine.
2 votes -
metered network connections
Turn on or off the metered connection on Ethernet and/or wifi network connections.
Would be handy to be able to enable a metered connection on a remote laptop if the user suddenly starts hitting high data usage on a 4G router and mounts up a huge bill.2 votes -
Search by machine name
It would make finding a specific machine much easier if we could search by the actual machine name at the Customer level instead of just agent name or last logged user.
I made a workaround by creating a Machine Name custom field for each agent and having a Powershell script query the machine name and set the custom field value when the agent is installed. Then I use a custom view on the devices page where I can enter the machine name and find the agent where the Machine Name custom field contains the device name I want to find.
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2 votes
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