4748 results found
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Merge Same Devices but different Types
I would love to be able to merge devices of different types. For instance, a server chassis has the OS layer (agent) but also remote management (snmp). Tracking the fan health of the chassis requires I go into the SNMP device and all alerts are unrelated to the agent itself. It would be nice to merge the two devices so that I can track them as one. Printers are another good example, where I want to track the OID values (snmp) but also be alerted if the web interface (http) is ever not available.
1 vote -
Merge Same Devices but different Types
I would love to be able to merge devices of different types. For instance, a server chassis has the OS layer (agent) but also remote management (snmp). Tracking the fan health of the chassis requires I go into the SNMP device and all alerts are unrelated to the agent itself. It would be nice to merge the two devices so that I can track them as one. Printers are another good example, where I want to track the OID values (snmp) but also be alerted if the web interface (http) is ever not available.
1 vote -
API integration with Sangoma PBX to reset voicemail password
Link with Sangoma PBX to pull call recordings and reset voicemail passwords
1 vote -
Email subjects for AI responses
Can we have the ability to customize or put guidelines in place for the email Subjects on Robin/Autopilot's responses in email? We would like to make sure that the ticket number is always listed at the beginning of the subject. It would make it easier to quickly identify the ticket in question if an end user has multiple open tickets in progress.
1 vote -
What software was updated
Can we get detail report of which app was updated.
Currently we can only view the devices that got updated rather than what software was updated on the device.1 vote -
Ability to copy a ticket
Sometimes I have to create several tickets that have all the same information - it would be helpful if we could "copy" a ticket as a starting point and have it bring over all the info (categories etc.)
1 vote -
Ability to filter the run of IT automation and threshold profiles by agent details
If we create an IT automation or threshold profile that's only for Windows Servers then we have to create Profile at each and customer assign every Server to it and then assign every of that Server profiles to the automation profile
That's cumbersome and prone to errors
Much more efficient would be a set of filters at the automation profile, like "is Server" or "is a domain controller" or maony other smart things.
We would just assign am automation oder threshold profile to customers and it runs only at the matching agents
1 vote -
profil assignment for monitoring, patch management, automation could be more clear
to assigng a profile to a customer or to a , you have to drop down a customer (and a folder) and add ist.
Below you can see the allready assigned.What you can't see are the unassigned.
So you have to drop down an try to see, whats not assigned.
You will miss some.A (expanpandible for Customer-Folder) List of Checkboxes would be much more clear
1 vote -
Time entry billable round
Currently, if a ticket has a time entry duration of 1h:15m, the billable hours are set to 2 hours (Atera always rounds up).
It would be convenient if there was the option to round to 2 hours only if the work exceeds 1.5 hours (1h:30m).
For example: I work 1h:25m, the charge is 1 hour; if I work 1h:40m, the charge is 2 hours.Symply change the "Ticket Rounding" section in "Ticket Settings" to:
-None
-Quarter-hour
-Half-hour
-Hour (rounded mathematically) <<---new feature
-Hour (rounded up) <<--old feature renamed1 vote -
Kill Splashtop SOS sessions
Terminate Splashtop SOS sessions directly from Atera when the session limit message appears, instead of waiting one hour for them to expire automatically
1 vote -
Ticket tabs "more"
When there are more than (on my screen) 13 ticket tabs open, you get a "x more" (x being a number) stack to the right.
I cannot find an option to close open tabs in that list.
Please add an "x"-Button next to ticket title in that list.1 vote -
API Contacts (MSP)
API, GET contacts
add CustomerID filter option (obtain contacts for a specific customer)add Sync Source information (Entra = True)) into Contact data,
add also to GET /api/v3/contacts/{contactId}1 vote -
Built-In Calendar & In-App Scheduling
Introducing a built-in calendar within Atera would greatly improve workflow by allowing users to view, manage, and schedule tickets all in one place. This would reduce time spent switching between applications, streamline ticket creation, and enhance overall productivity for teams. We strongly encourage Atera to consider developing an internal calendar feature to better support technicians and improve the user experience.
1) View schedules in real time – Technicians can instantly see their assigned tickets, appointments, and availability in one place.
2) Assign and update tickets quickly – Dispatchers can schedule, reschedule, or reassign jobs without leaving the system.
3) Stay…1 vote -
Event Log Triggers show Rule Title
When an alert is triggered I could care less to see the event. I want to see the title of the rule. That is the only thing that means anything to me. I can always look at the event log in the detail. THis is a major pain point as I either need to keep a list handy or click on each one to see what the issue actually is. Very annoying.
1 vote -
Favorite link at top of screen
Please place a favorite drop down at the top of the screen. I am constantly navigating to the same places. We should be able to tag any page, report, etc.
1 vote -
Atera Autopilot (Robin) needs access to reply with user's mobile number for verification
Atera Autopilot (Robin) currently doesn't have the ability to access a user's Mobile Number. This would be helpful when a user tries to perform a password reset so Autopilot can ask them to verify the number so they know it will be sent to the correct mobile device. The whole number does not have to be displayed, you could display just the last 4 digits or so of the number and ask the your to verify if it is the correct number before sending the reset password to it.
1 vote -
Ability to set default ticket form by customer
Please add the ability to set default ticket form by customer.
for MSP's customers have different requirements and needs. I have customers who require users to answer questions like "Problem Type" and the user can select "Website" or "ERP" which we can use to assign the ticket to the correct person/team or report on. i don't want that showing for every customer and i don't want to have a dropdown for "Select ticket form" that can show my customers that i have other customers.1 vote -
Automatically update the Mac agents to the latest version.
Automatically update the Mac agents to the latest version.
1 vote -
Offer a feature that allows administrators to disable Internet access on a device but can maintain a heartbeat communication to Atera
Offer a feature that allows administrators the ability to disable Internet access for both Wi-Fi and any NIC on a device that will be used out in the field but does not require Internet access, yet still maintains a heartbeat communication to Atera and security tools that require server connections. It should not block any security tools like SentinelOne, Microsoft Sentinel, Palo Alto Networks XDR, and so on, either. This way, devices that are running Windows but we do not want them to connect to the Internet can be almost always offline, yet could be brought up online through the…
1 vote -
Display a tickets details on the "New Child Ticket" or "New Parent Ticket" screens
When creating a child or parent ticket from within an existing ticket, I click "New child ticket," which opens the "New ticket" window. But I sometimes forget to check the site, user, priority, etc. before clicking "New child ticket" and the info isn't displayed anywhere in that new window.
If I click "Cancel" to go back to the existing ticket to copy the info, for some reason it doesn't take me back to the existing ticket I was just in. Instead it takes me to the default "All Tickets" page.
From there I have to find the existing ticket again,…
1 vote
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