5048 results found
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Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
1 vote -
Advanced Filters - Media Type
Media Type is already included in Reports/Audits etc which is fantastic.
What would be nice is to filter devices by Media Type (eg HDD's) so that that a Automation profile (say checkdisk/defrag) can be applied to just the HDD devices.
5 votes -
file transfer
File transfer needs to support more than 100mb files. Is this 2005?
5gb file limit should be the minimum, preferably 10gb.
19 votes -
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
2 votes -
Mac Agent Included in the Pro Plan
Having Mac agents included in the pro plan
5 votes -
Monitoring agent
It would be very usefull, when creating a new snmp, once i've selected the customer name the monitoring agent listbox is filtered on that selected customer so that choosing the monitoring agent is simple and fast without having to browse thru all the customers to find the wanted monitoring agent. Thanks.
2 votes -
View all displays
Viewing all displays while using the RMM takeover method to view the clients machine using splashtop RMM client.
Currently only have the option to view a single display at once.
10 votes -
Work from Home usage
I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.
42 votes -
PDQ
Having PDQ deploy instead of Chocolatey as a deployment option would be great!
11 votes -
Schedule and email COMPLIANCE reports that are available via export-
Scheduled & send of reports used for compliance for individual clients. Now I have to go in, query out the client and all the fields then EXPORT the report. I would like to have this sent monthly to the compliance reporting inbox.
2 votes -
Ability to charge customers through Atera
We'd like to know if you would like the option to charge your customers through Atera.
If so, would it be for recurring or one-time payments?
Which payment method would you prefer- credit card, Paypal, ACH, SEPA etc. and why?13 votes -
Put all customer's info on one table/sheet, easily accessible on Atera
More CRM capabilities. Ability to easily put the customer's email address, password, IP addresses for example, all in one place like a sheet.
1 vote -
Text-message/email based MFA option
Use case for us is we have a license purchased for a monitor in the office to view tickets.
Sometimes after the session timeout, the person with the MFA is not in the office and it is inconvenient to start a new session.9 votes -
Increase Atera Online Backup Retention Period
I would like the ability to increase the retention period for Atera Online Backups. At the moment I believe it is defaulted to only retaining the last 30 days. It would be nice if we could change that period on a monthly basis. For example the last three months would be a good start. Using archive points is not a suitable solution because it does not cull older backups and they will just grow and grow.
9 votes -
Github Integration for scripts
Github integration for scripts to load this from public or private repositories. This way, other users can also comment / issues / version releases / pull request on scripts. Currently, scripts are checked before they are executed, in the event of errors you cannot give feedback or other users cannot see any feedback on scripting.
15 votes -
Ability to differentiate Automation Profiles based on OS
Our company runs several policies/Automation Profiles on client workstations, but profiles like reboots should not be applied to servers just because they are included in the client assignment.
We have found over the last month that manually excluding servers tends to result in missing a server or two, and still having an issue.
We propose that policies and Automation Profiles be set up with the option to exclude types of endpoints, like servers, from being added when creating or running a policy and/or Automation Profile.
We understand that Atera currently query for "some registry keys that are server only" when…
8 votes -
disable warning sound but not critical sound
It would be great if we could:
-disable the Warning sound without disabling the Critical sound
-choose our own wav files for the sounds2 votes -
Custom reply email based on customer instead of using instead of just primary support email address
I would like to be able to set up a primary reply email address for each customer.
To give an appearance of in house IT Support.
Each customer when replying to ticket or support would be replying to a support email in their domain.6 votes -
allow to set a delay on custom Service Thresholds
we are monitoring if a specific service is runing , and using the selfhealing feature to restart the service if the service is not runing.
in the case of i.e. updating the Service this can/will cause issues as Atera is trying to start the service (while UPdated)
so it would be nice if we can set a delay (simular to i.e. if the processor is to hot) of x min, where this Selfhealing would not jump in.
2 votes -
Number of alert lines on the dashboard
It would be nice to be able to change the size of the boxes manually instead of having predefined L XL sizes and above all, to be able to increase the number of alerts visible beyond 6.
3 votes
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