4770 results found
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Better Granularity of user roles
Would like to give technicians full permissions to specific customers, don't wan't to assign "full admin access".
Things like create folder, add computers to folders does not work if you haven't assigned "full admin access"
21 votes -
Indication of which devices have the helpdesk icon enabled on the devices view
Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
Maybe it's possible to read a registry key to show in the console if the agent is activated or not.22 votes -
Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
Ability to see the attachment file on a ticket on the mobile app
Emails sent to technicians when a new ticket is created doesn’t include the attachments – have to open the app or website to access them.
1 vote -
2 votes
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automation
I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.
3 votes -
exactonline
Hi
exactonline.nl is a populair accounting software in NL2 votes -
Splashtop connect in PSAtera
Is it possible to run Splashtop from the PSAtera command line? At the moment I can get agent information from PowerShell but I cannot start remote sessions to customers' pc.
1 vote -
Privacy Mode for Clients
Enable a mode where it will prompt the user to allow a remote connection
19 votes -
Kaspersky
Have Kaspersky AV linked with Atera
8 votes -
Sent Email tracking
For Batch billing, having some way to identify if you have sent an Invoice via email would be useful. Right now I have to track separately each invoice number that I have emailed as I email them.
1 vote -
Ability to See Your Calendar In Atera
Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.
39 votes -
Agent Uninstall Not Removing Device From Portal
When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.
Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
I get that this can be done by not giving local admin but this often just not possible.Other RMMs we've used will do a device removal from the…
15 votes -
Hide certain contracts from tickets
Would like to hide certain contracts so for ex. a flat-fee contract is not visible under a customer.
We use some flat-fee contracts to bill the customer for example a server per month.,
2 votes -
Color-coded Scheduled tasks dashboard / Calendar
I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.
40 votes -
Business Central
Integration to Microsoft Business Central. For example Customers, Invoices and Cost.
4 votes -
Time offset
Calculate device time difference from current actual time (per time zone). The difference could be in positive and negative minutes that should be visible in devices, reports and alerts.
Many services do relay on stable time and therefore is it very important for us to see the offset in Atera and even have an alert if difference is more than +/- some minutes.1 vote -
Assign contact from Ticket Title
Ability to change the contact with an automation rule.
Example:
We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.7 votes -
Retrieve running services on an agent via API
For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).
4 votes -
Patch Dashboard View
Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.
63 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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