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5041 results found

  1. I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.

    This seems like something that should be fairly easily implemented and I believe that many users would love this feature!

    10 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. If DNS fails, so does the Atera agent + Splashtop. If a customer has a DNS issue it is not possible to connect and resolve for them.

    Atera Agent and Splashtop should do DNS queries, however if the DNS queries are unsuccessful they should fall back to either a list of hardcoded IPs or maintain a list of previously known working IP addresses. There is not really any reason for the Atera agent to get cooked if it can't do DNS resolution.

    2 votes

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  3. I would be useful to limit technicians to see only some threshold profiles and only some scripts.
    The scripts could be organized by folders.

    9 votes

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  4. As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
    so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
    i hope you know what i mean?

    2 votes

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  6. I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.

    It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.

    Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…

    29 votes

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  7. Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors

    28 votes

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  8. Add section to IT Automation profiles to have scripts that will only be ran once when onboarding / first agent check-in.

    8 votes

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  9. I would like the ability to know if a systems Webroot is not working properly or running. Same applies for Windows Firewall.

    44 votes

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    0 comments  ·  Webroot  ·  Admin →
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  10. Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.

    10 votes

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    Hello, Thanks so much for submitting your idea!

    We have recently increased our software repository and the list can be viewed in our knowledge base article: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching

    If you have any additional requests, please drop them in the feature or reach out to the team.


    Thank you.

  11. With the new UI if your resolution allows you to see all 20 items (Tickets, Customers, Devices etc) the scroll bars do not load which results in the 'Auto Scroll' to load the next set of 20 not being available and the only way to fix it is to shrink the window or adjust the Zoom.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. To have the ability to list all alert per customer or agent raised per day, per month, etc.
    I know we get a total but it would nice to be able to filter down to see what they were and then have the ability to export them to PDF / Excel.

    Example, list all alert raised for a customer or certain agents in a time period which will show 5 alerts were disk error, 3 alert were event log triggers and 10 were services stopping or not existing.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  13. Either on a device view (as a filter) or in the Auditor Report

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.

    I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.

    19 votes

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    1 comment  ·  Devices  ·  Admin →
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  15. add function that we can add our personnal module
    software install repair uninstall
    version, update
    start
    etc...

    1 vote

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  16. integration for status

    1 vote

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  17. We should be able to audit who accesses what devices and when, including shifty Atera staff who get 4 digit pins from us and start accessing our customer computers whenever they want.

    16 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
    Can reports be made available to clients in the user portal?

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.

    6 votes

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  20. Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.

    41 votes

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    2 comments  ·  Agent  ·  Admin →
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