4844 results found
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Ad reset and unlock account
often need to reset and or lock/unlock AD user account.
A module to connecto to AD would make it so practical.Disable account
Reset Password
enable expiration
require password change
Member48 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Can we can setup an alert notification when a new device is added to our account? We had rogue devices get installed and never knew
Hi,
It would be awesome if we could setup alert notifications when a new device is added to our account.We had a couple rogue devices get installed the other day, and didn't realize until we just saw them in the portal.
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Windows Updates
Windows Updates needs an overall, it's very confusing when you look at the updates as to which machine has or has not done the updates. When you look at the machine it's missing alot of updates.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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search
Simple, remember last 10 name searches in the search bar so I can quickly go back to a machine again without having to retype the name, as when we currently go from the machine site to another part of Atera the search does not remember where I was last so I have to search again, handy when you have lots of machines.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Please add some type of security (SOC) management integration such as CyberRocket SOC. This will give you a huge edge on competition
Please add some type of security (SOC) management integration such as CyberRocket SOC.
This will give you a huge edge on competition.5 votes -
2FA Trusted Devices - Permanent.
Have a checkbox for permanently trust this device.
2fa on a phone is completely redundant. If somebody steals my phone and hacks my password, then they instantly have access to my authentication app to access the atera app anyway. Not very well thought through and pointless having to do it even once a week.
The only application I can possibly think of is an employee that leaves, in which case their access could be revoked through the portal anyway.
30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Have a separate url for the knowledge base
This could be for free access for prospects, or simply a means to log in the knowledge base without a username and password
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Allow for a two way connection using Work From Home
Allowing connecting from the home computer to the work one AND vice versa under the same licensing
2 votes -
Delete Agents Which Haven't Dialled Home After a Set Amount of Time
Delete Agents / Machines which haven't reported back to Atera for a specific amount of time.
For example, if a machine doesn't dial into Atera for 5 months, it will be deleted from Atera automatically.
It would be ideal to have it a system wide setting, client setting, or folder setting.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Better Granularity of user roles
Would like to give technicians full permissions to specific customers, don't wan't to assign "full admin access".
Things like create folder, add computers to folders does not work if you haven't assigned "full admin access"
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Indication of which devices have the helpdesk icon enabled on the devices view
Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
Maybe it's possible to read a registry key to show in the console if the agent is activated or not.19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add links to the helpdesk agent icon
For ex. - personal website link
5 votes -
Ability to see the attachment file on a ticket on the mobile app
Emails sent to technicians when a new ticket is created doesn’t include the attachments – have to open the app or website to access them.
1 vote -
The ability to have several sites for one customer
Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.
So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…
101 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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2 votes
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Money Block Report on all customers
A report on all customers
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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automation
I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.
3 votes -
exactonline
Hi
exactonline.nl is a populair accounting software in NL2 votes -
Splashtop connect in PSAtera
Is it possible to run Splashtop from the PSAtera command line? At the moment I can get agent information from PowerShell but I cannot start remote sessions to customers' pc.
1 vote -
Privacy Mode for Clients
Enable a mode where it will prompt the user to allow a remote connection
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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