5049 results found

1. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   Currently the condition Ticket Contact Responded is available which then can be used for email notifications.

   Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications

   28 votes

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   6 comments  ·  Tickets  ·  Delete…  ·  Admin →
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2. sign out and view change

   Every time I sign out and back in the original view settings change this is quite annoying

   1 vote

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   0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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3. Setting to remove or hide filter view on right hand in tickets view

   Setting to remove or hide filter view on right hand in tickets view
   It takes up a lot of display area on right and cannot be removed or minimized

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Show running processes (like patching and software deployment) in the Web Console - Device view

   It would be very helpful to have a "Running processes" view in a per-server basis (in the agent view), in the Web interface, so that we can see clearly and quickly what is running in that server from the Atera agent, like software updates, software installation, etc. That would allow us to quickly confirm what is running on that server without having to check the global "running processes" view then having to filter.

   15 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Disable forced 2FA

   Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.

   12 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Dynamic (filtered) folders

   Allow creating of folders based in filtered criteria (e.g. servers).

   This way we don't have to remember to manually add new servers to the folder that is getting server based automation.

   12 votes

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   2 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. plan patch installation

   A possibility to plan the patch installation by date and time

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   0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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8. Not install patch if ..

   The option does not install patche when User Activity is online.

   3 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. No CC on Tickets created in Portal

   Guys how can an RMM this advance "NOT" have the simple ability to CC other user when creating a ticket in the portal??? this is basic stuff Why should anyone one have to ask for this? Atera is head and shoulders above the others but the guys over at Ninja are poking fun at you for this.

   Very embarrassing!

   Please fix ASAP it's not hard!

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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10. italian

    It would be helpfull to have atera be translated in Italian.
    I could help in this.

    8 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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11. Application control/Whitelisting

    Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
    "
    Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
    Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications from running.

    Controlling what software can run should be the first line of defense in protecting yourself from malicious software. Ringfencing then adds the second line of defense for applications that are permitted. First, by defining how applications can interact with each other, and then controlling what resources applications can access, such as network, files, and registry. Ringfencing is an invaluable tool in the fight against fileless malware and software exploits.

    Full granular audit of every executable, script, or library executed on your endpoints
    Default deny application whitelisting approach to deny anything not trusted by your business
    Thirty seconds single click approval
    Stop fileless malware and limit damage from application exploits
    Define how applications can integrate with other applications
    ThreatLocker automatically adds new hashes when application and system updates are released
    "

    Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
    "
    Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
    Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications… more

    11 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. ARM Processor Support

    ARM processor support for Windows 10 and Mac OS. Since Apple is going to be moving towards the ARM processors in the future for their lines. Will need to be able to support them. Microsoft Surface lines as well as several Laptops that utilize LTE with Windows 10 mostly run on ARM processors.

    12 votes

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    3 comments  ·  Delete…  ·  Admin →
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13. Add "Folder" field to Auditor Report Excel exports

    If the "Folder" field could simply be added to the Auditor Report Excel exports that would be awesome.

    We have organised our devices by customer and then by folder but without the folder field showing in the Auditor Report exports that categorisation is lost.

    21 votes

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    4 comments  ·  Reports  ·  Delete…  ·  Admin →
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14. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

    When creating a ticket from an agent, it does not set that agent in the ticket.
    The agent is automatically set based on which contact is selected when creating the ticket. (I have just confirmed this is the case with support)

    There is also no Agent menu on the New Ticket page, so technicians need to open the ticket again after creating it to correctly set the agent.

    Contact and Agent should be independent as often we need to clear changes (buying software, hardware upgrades, etc.) with some form of management -be it business owner or their finance department- before proceeding, and often the user already knows about the issue.

    The Customer is correctly automatically set in the Ticket, so also selecting Agent should be fairly easy, just another variable to pass along with customer ID.

    When creating a ticket from an agent, it does not set that agent in the ticket.
    The agent is automatically set based on which contact is selected when creating the ticket. (I have just confirmed this is the case with support)

    There is also no Agent menu on the New Ticket page, so technicians need to open the ticket again after creating it to correctly set the agent.

    Contact and Agent should be independent as often we need to clear changes (buying software, hardware upgrades, etc.) with some form of management -be it business owner or their finance department- before… more

    16 votes

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    2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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15. sort within customer by location

    sort within customer by location

    3 votes

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    0 comments  ·  Delete…  ·  Admin →
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16. workstation distribution

    The auditor reports are outdated when it comes to reporting on installed builds ('service packs') of Windows 10.

    Please add functionality to specify Windows 10 builds (21H2, 2004, 1909, etc) as criteria for warnings or critical alerts.

    6 votes

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    1 comment  ·  Reports  ·  Delete…  ·  Admin →
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17. Recommended merging of tickets

    Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

    32 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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18. Securepoint

    Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.

    7 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. To inform the customer that Atera agent was installed successfully

    It would be great to inform the customer that Atera agent was installed successfully (by pop-up message, email or report about successfully installed agents). Because the customer is a little confused when installation progress is started but then nothing happened on the desktop.

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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20. Overall improvement of Patch Management

    This needs an overhaul and the following additional features would be an improvement.

    Scheduled Device Scan for Updates

    After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

    After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

    Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

    Approve or Reject updates and set priority for security and critical updates based on the CVE.

    See status of patching without having to run a report on each customer. Under the customer there should be the option to see devices with failed, installed, pending updates etc. and color coded for ease of use.

    Updates for 3rd Party applications that have not been installed with chocolaty.

    These improvements i think would make a big difference to managing clients day to day without the need for full blown vulnerability scanning.

    Thanks

    This needs an overhaul and the following additional features would be an improvement.

    Scheduled Device Scan for Updates

    After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

    After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

    Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

    Approve or Reject updates and set priority for security and critical updates based on the CVE.

    … more

    329 votes

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    Planned  ·  13 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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