5048 results found
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Separate email alerts so that we get an individual email for each problem
As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!
2 votes -
metrics dynamic x-axis descriptions
i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
i hope you know what i mean?2 votes -
Native backup using Wasabi as backend for storage
I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.
It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.
Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…
29 votes -
work from home
Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors
28 votes -
Onboarding Section
Add section to IT Automation profiles to have scripts that will only be ran once when onboarding / first agent check-in.
8 votes -
Include Webroot Antivirus Inactive in Threshold Item
I would like the ability to know if a systems Webroot is not working properly or running. Same applies for Windows Firewall.
45 votes -
Increase 3rd Party Patch Library Regardless of Install Source
Currently you only offer 17 third party apps for patching. Competitors have many more and without the need for the software to be installed via Chocolaty. Please consider increasing this library.
10 votesHello, Thanks so much for submitting your idea!
We have recently increased our software repository and the list can be viewed in our knowledge base article: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching
If you have any additional requests, please drop them in the feature or reach out to the team.
Thank you.
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The AutoScroll feature of the new UI is broken with high resolutions.
With the new UI if your resolution allows you to see all 20 items (Tickets, Customers, Devices etc) the scroll bars do not load which results in the 'Auto Scroll' to load the next set of 20 not being available and the only way to fix it is to shrink the window or adjust the Zoom.
1 vote -
Break down of alerts per day / week / month
To have the ability to list all alert per customer or agent raised per day, per month, etc.
I know we get a total but it would nice to be able to filter down to see what they were and then have the ability to export them to PDF / Excel.Example, list all alert raised for a customer or certain agents in a time period which will show 5 alerts were disk error, 3 alert were event log triggers and 10 were services stopping or not existing.
1 vote -
Filtering by SSD and HDD
Either on a device view (as a filter) or in the Auditor Report
3 votes -
WMI Queries/ PowerShell Output
The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.
I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.
19 votes -
module
add function that we can add our personnal module
software install repair uninstall
version, update
start
etc...1 vote -
symantec
integration for status
1 vote -
Access Audit log
We should be able to audit who accesses what devices and when, including shifty Atera staff who get 4 digit pins from us and start accessing our customer computers whenever they want.
16 votes -
Quarterly Reporting Cycles
We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
Can reports be made available to clients in the user portal?4 votes -
custom fields
Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.
6 votes -
Alert about vulnerable software on devices
Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.
42 votes -
I would like a note pad.
It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.
29 votes -
billing
Being able to bill for ticket time entries that are marked as billable and the ticket is in OPEN, CLOSED OR RESOLVED status. What we would like is to be able to complete invoicing for customers for a period of time rather than for closed/resolved tickets. Our organisation invoices for a quarterly period for all services that been completed during that period, however the issue that we currently find with Atera is that a lot of the tickets that we want to bill for fall across multiple quarters and are in open status, which means we can't pull the billing…
3 votes -
Ticket Automation Rules - Ticket Internal Note Created for Email Notifications
Currently the condition Ticket Contact Responded is available which then can be used for email notifications.
Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications
28 votes
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