4686 results found
-
Splashtop Hidden Remote Access
When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.
48 votes -
18 votes
-
List the patch install date in the patch feedback report
List patch install date in report so we know going into it few days later how many were installed on scheduled day and how many were installed in the following days.
14 votes -
ScalePad
We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!
7 votes -
8 votes
-
Display a pop up message before and after an automation and patch task
Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.
42 votes -
Executive Summary with PDF Attachment
Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.30 votes -
Add alert sound when you receive new message
Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
Have to be more visible.4 votes -
Customer Feedback to shown as Reviews on Google
Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.
5 votes -
Hope to have feature for token based support for customer
hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.
3 votes -
Scheduled Auditor Report - XLS format
Right now the Auditor Report can be exported as an XLS only manually.
When scheduling a report (for example Auditor Report), a link is sent by email to access the desired informations.
Using the link the data can be exported as a PDF but not as XLS.It could be usefull to be able to download the informations from scheduled Auditor Report also as XLS e not only as a PDF.
16 votes -
Password protect device management
Seen in the light of Kaseya hack.
it could be a good idea, if we could password protect our devices.
So before we could do anything on the devices management by Atera, it will need a password.The password should be located on the devices it self, so the password should goes from the front-end to back-end, and pass it to the device.
11 votes -
Alert, when there a patch larger than the amount of free space left on the device
A patch that is 15GB large, won't be installed on a server, with only 13GB of free space. And there are no alarms about it won't be installed.
So the feature request is to be able to create an alarm, when there are a patch not being installed because of lack of free space on the device.
19 votes -
Veeam Backup Integration
Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...
562 votesVeeam integration is planned.
Thank you for helping us improve Atera!
-
Can you add other antivirus activity setting like viper
Viper antivirus
5 votes -
Remote Desktop Server multi-user support for the Helpdesk agent.
Many of our customers do all of their work on a local remote desktop server using virtual desktops. Currently, the Helpdesk agent will only run for a single logged-in user at a time. We need to have the Helpdesk agent available to all logged-in users.
33 votes -
User specific setting to enable or disable Atera's new interface
Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.
7 votes -
The ability to Remove or Edit the default Ticket fields
Create functionality that enables the removal of the default ticket fields (for instance Contract or Impact). Editing this field could be useful as well, as some fields are needed, but the entries aren't suited to the specific business.
52 votes -
Add Webroot Functionality Inside Atera
Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.
129 votes -
Tickets on Google Calendar formatting
When tickets are sent to Google calendar, if the customer name would be added either in place of or in addition to the Atera ticket number
8 votes
- Don't see your idea?