Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5042 results found

  1. This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?

    I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...

    234 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Projects area separate from daily tickets requests. Just like we have a Tickets pane, a Projects pane would be very helpful where we would have fields such as Initial Engagement date, Projected start date, Projected finish date, Tech assigned (multiple techs), Customer, Subject, Status ( Planning, Testing, Implementing, Standby, Scheduled, On Hold, Started, Completed and ability to enter other custom status), Tasks list with Start and finish dates for the task, ability to change the status on individual tasks to (started, on hold, scheduled, complete) and assigned tech. Also Project number counter separate from the ticket number counter, ability to…

    55 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. It would nice to be able to track non monitored hardware like monitors and docking stations. We can add custom fields but I don't see a way to have these added to a report. If there was custom Auditor report where you could select the items displayed and could include custom fields that would be great and would really improve basic inventory management.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. I would like to add an area where we can set a Display string for returned values in the SNMP monitoring. For example if a SNMP OID returns a value of 2 it would display Normal. I would like the option to customise this depending on the device we are setting up.

    22 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. example:

    i have a server with 3 different volumes

    c: Total size 80 GB
    f: total size 10 GB
    g: total size 3 TB

    i would like to set 3 different Thresholds for this 3 differents volumes

    c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
    f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
    g: warning when disk space is less 20 GB and critical when disk space is less 10 GB

    now is possible to set only 1 Threshold for…

    36 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Alerts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Currently there appear to be 3 ticket types.

    1. Email - If a customer emails in a ticket is generated. Denoted by envelope
    2. Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
    3. Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset

    We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.

    The customer receives an email that THEIR issue has been logged but…

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Ability to assign Tasks to tickets. Most other ticketing systems do this. Ticket cannot be closed unless the task is completed (or reason entered).

    For example, Backup Failed could come with a simple task that MUST be completed before the ticket can be closed... 'Successful Backup Performed'

    Above is the simplest form but for a new PC installation we could add several tasks to ensure the Agent remembers to everything and bring uniformity and transparency to the customers experience with certain tasks.

    27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile

    In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.

    33 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. The report provide the option to select those patches that failed and deploy again.
    It would be good to have the option to only list out those failed patch deployment instead of all the patches.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Please add the ability to edit and delete internal notes.

    248 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    26 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.

    26 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Allow users to create linkable images like Facebook, LinkedIn, or Twitter.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. I would very much like a lot of improvement when monitoring Windows event logs. I don't want to specify an event source -OR- event ID. I need to specify the log, source, -AND- the ID.

    The very few prebuilt Atera event monitors have the ability to notify based on frequency. At the very least I would like to change that frequency, but it would be extremely helpful if we could specify a frequency like that when building a custom monitor.

    I also want to monitor events based on their criticality but not have that set the criticality of the alert…

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Alerts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. When you are working with a group of devices in a specific folder, there should be a link on the device page to go back to that folder you started in. Right now I have to go back to the company page and then to the folder.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Ticket creation via slack similar to HALP.

    31 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. I would like to have quick replies per customer and one category that all can see.

    When a ticket arrives we would like to only see the general quick reply’s for all customers and all the specific reply’s I made for that customer.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Email Ticket Creation

    It would be nice to configure what emails create an actual response versus every email that's forwarded to get a ticket response. For example, I have a number of products that send backup logs or status logs for monitoring and tracking but I don't need the Atera client to send an email response back as this only creates a loop of emails being created as the email address responding isn't deliverable.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Allow user adjustment of the update interval for the CPU / Memory utilization graphs to give technicians a better real-time view of the system resources.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?