5040 results found
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possibility of setting different thresholds for volumes on the same server for example
example:
i have a server with 3 different volumes
c: Total size 80 GB
f: total size 10 GB
g: total size 3 TBi would like to set 3 different Thresholds for this 3 differents volumes
c: warning when disk space is less 10 GB and critical when disk space is less 5 GB
f: warning when disk space is less 2 GB and critical when disk space is less 1 GB
g: warning when disk space is less 20 GB and critical when disk space is less 10 GBnow is possible to set only 1 Threshold for…
36 votes -
Ticket Origination Type
Currently there appear to be 3 ticket types.
- Email - If a customer emails in a ticket is generated. Denoted by envelope
- Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
- Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset
We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.
The customer receives an email that THEIR issue has been logged but…
7 votes -
Ticket Type - Tasks
Ability to assign Tasks to tickets. Most other ticketing systems do this. Ticket cannot be closed unless the task is completed (or reason entered).
For example, Backup Failed could come with a simple task that MUST be completed before the ticket can be closed... 'Successful Backup Performed'
Above is the simplest form but for a new PC installation we could add several tasks to ensure the Agent remembers to everything and bring uniformity and transparency to the customers experience with certain tasks.
27 votes -
patch management on the fly profile assignment and execution
It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile
In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.
33 votes -
Patch Search & Deploy
The report provide the option to select those patches that failed and deploy again.
It would be good to have the option to only list out those failed patch deployment instead of all the patches.19 votes -
Edit Ticket Notes
Please add the ability to edit and delete internal notes.
248 votes -
Forced log out
Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.
26 votes -
Linkable Images
Allow users to create linkable images like Facebook, LinkedIn, or Twitter.
1 vote -
Event Monitoring Improvement
I would very much like a lot of improvement when monitoring Windows event logs. I don't want to specify an event source -OR- event ID. I need to specify the log, source, -AND- the ID.
The very few prebuilt Atera event monitors have the ability to notify based on frequency. At the very least I would like to change that frequency, but it would be extremely helpful if we could specify a frequency like that when building a custom monitor.
I also want to monitor events based on their criticality but not have that set the criticality of the alert…
32 votes -
Link to device's Folder
When you are working with a group of devices in a specific folder, there should be a link on the device page to go back to that folder you started in. Right now I have to go back to the company page and then to the folder.
15 votes -
Slack integration
Ticket creation via slack similar to HALP.
31 votes -
firewall
I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.
5 votes -
Technician alerts
It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.
2 votes -
Quick replies per Customer
I would like to have quick replies per customer and one category that all can see.
When a ticket arrives we would like to only see the general quick reply’s for all customers and all the specific reply’s I made for that customer.
1 vote -
email pickup
Email Ticket Creation
It would be nice to configure what emails create an actual response versus every email that's forwarded to get a ticket response. For example, I have a number of products that send backup logs or status logs for monitoring and tracking but I don't need the Atera client to send an email response back as this only creates a loop of emails being created as the email address responding isn't deliverable.
4 votes -
Real time CPU / Memory utilization graphs
Allow user adjustment of the update interval for the CPU / Memory utilization graphs to give technicians a better real-time view of the system resources.
11 votes -
I want to be able to import my past tickets with my clients for repairshor so I only have to use one platform.
You only have a few headers for your templet to import customers. I have 4000+ clients that need years' worth of tickets and charges imported. I need to make the import into Atera so I am able to use one platform instead of using two.
1 vote -
Import tickets from Kaseya BMS
For MSPs that are moving away from existing RMM platforms to Atera, it would be great to have a more robust migration path. I'm putting this idea in the ticket area and specifically to be able to import historical tickets from Kaseya BMS into Atera, but I could see this being valuable to other MSPs coming from other platforms, and not just ticketing data.
2 votes -
SLA for 2nd, 3rd and Onsite response time
It would be great if we could have more than 1st response and closed tickets. For example we have 2nd response time, 3rd response time and onsite response time.
8 votes -
Multilanguage Support
Support automatic Language so it will be displayed in OS Langauge
5 votes
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