4698 results found
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Process Monitoring
Looking for a threshold warning for a process that IS running. The only option I can find is to monitor a process that IS NOT running.
6 votes -
creation of tickets for devices/activities not associated to a contact
creation of tickets for devices/activities not associated to a contact.
performing routine maintenance on servers (that don't have a contact, our own internal servers) like patch application, log file clearing.
or allow a contact to have multiple devices, so they are informed of tickets being opened for main.
I think this would then allow for a report to be run against the device to view all activities performed on the device, for ISO audits etc.
I may be an edge case as I use Atera to manage multiple Data-centres and not desktops of individuals.
8 votes -
2fa
Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.
IT Glue has this feature for reference :)
27 votes -
Overview patch management report per customer per device
Overview patch management report per customer per device after Patch-Job or planed.
44 votes -
Usage AnyDesk
The AnyDesk Client is registered with the Atera AnyDesk license, the AnyDesk Portal (MyAnyDesk) functions as the administrative tool for Atera in order to manage their license and clients. Therefor it is not possible for you to log in to MyAnyDesk in order to see the connections and session comments.
10 votes -
Sonicwall integration
Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)
52 votes -
add an option/button to send / resend a user's customer portal to the user
My current configuration to trigger Atera to send the customer portal credentials is after a new contact is added.
This is a great feature but, what if your user/contact requested you to resend or reset his customer portal password? I think an option to send / resend will be a great addition to this section as oppose to sending it manually.
I hope you will grant this request. It would make it so much convenient and easier.
50 votes -
Screenshots
When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.
59 votes -
Different License Types
The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.
77 votes -
Restrict IP Permissions with subnets or include Geo blocking
Currently the restrict to specific IP addressing is set to a single IP address.
If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/1638 votes -
24 votes
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The ability to export KB articles
Could also be done via API
12 votes -
Project Management Tool
Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
https://app.gong.io/call?id=6764592503070995748139 votes -
5 votes
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Choose number of devices to view per page
The ability to choose how many devices to view per page (10,20,40, 100, etc)
174 votes -
Auto assigning of devices to folders
E.g. our old monitoring system could detect the O/S running on the device and we had set the system to organise it into the servers folder automatically.
32 votes -
Customization of Alert Pausing
Customize the amount of time
Mass pausing for devices
Pausing based on Automation profiles14 votes -
5 votes
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Personal views (Compact, detailed etc) for the different screens (Alerts, Tickets, Devices)
These views will be per technician
Similar to the different views for emails on Outlook9 votes -
Fix Software Installation searchbar
Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.
7 votes
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