4678 results found
-
Bulk Remove Automation Profile from Agents
Allow user to remove an automation profile from multiple agents on one screen without opening each agent separately.
61 votes -
Filtering in Customer Dashboard
Like to have the A,B,C,......Z filtering back in the Customer dashboard.
10 votes -
Show hard drive active time in the metrics window.
Show hard drive active time in the metrics window. Helps to know that some process is using the disk drive at a high percentage and this might be slowing the computer for the end user.
50 votes -
Change fonts in ticket
Possibility to change the fonts at creating the ticket
6 votes -
3 votes
-
Project Ticket
Project Ticket - separate Tab like Scheduled Tickets.
This ticket should not be excluded from SLA counting245 votes -
381 votes
-
Log File Transfer
Add the path of the uploaded, downloaded and deleted file to the logs
13 votes -
Arrangeable Customer Folders
Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.
24 votes -
On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votes -
12 votes
-
Timed customer visits
We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.
Ideally this could be done on the app.
4 votes -
PC info to Desktop
Display computer information on the desktop.
PC name
Logged in user
Last reboot time
Network information (IP)
IT support contactsLike Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo
26 votes -
Auto resolve eventlog alerts
I would be nice, to set a rule to eventlog alerts, that if the event doesnt occour again in X minutes, then the alert is resolved automatically.
Or make an option to resolve the alert based on later events.
46 votes -
Assign multiple technicians to a ticket
By a community member:
We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.407 votes -
Allow different views of our customer list
When i view the customer list, the buttons are too large, it would be nice to be able to list my customers all on one page, instead of having to scroll to find the one i want.
18 votes -
Add the feature to move back to a previous page
It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.
28 votes -
Change Threshold profiles to use a Parent/Child relationship model
It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created.
What would be nicer is if that all additional profiles inherited the settings in the parent profile and then you just tweak anything that you want to disable…
71 votes -
Customer Portal / Service portal suggested improvements (consolidated)
Added by Atera:
This thread is dedicated to the Customer / Service portal. Suggested ideas are grouped for more convenient search and future product enhancements:
- Portal end-user experience
- White label capabilities
- Adding more data / fields
- Portal announcements
Initial request:
Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to…166 votes -
Quoting
The ability to create a quote or estimate for a customer would be amazing. We could essentially eliminate other software.
82 votes
- Don't see your idea?