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5056 results found

  1. Allow user adjustment of the update interval for the CPU / Memory utilization graphs to give technicians a better real-time view of the system resources.

    12 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. You only have a few headers for your templet to import customers. I have 4000+ clients that need years' worth of tickets and charges imported. I need to make the import into Atera so I am able to use one platform instead of using two.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  3. For MSPs that are moving away from existing RMM platforms to Atera, it would be great to have a more robust migration path. I'm putting this idea in the ticket area and specifically to be able to import historical tickets from Kaseya BMS into Atera, but I could see this being valuable to other MSPs coming from other platforms, and not just ticketing data.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. It would be great if we could have more than 1st response and closed tickets. For example we have 2nd response time, 3rd response time and onsite response time.

    8 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. Support automatic Language so it will be displayed in OS Langauge

    5 votes

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  6. Ability to export the Atera subscription invoices into PDF directly rather than seeing it as a link.

    13 votes

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  7. Since your agent will likely be on every workstation more functionality or options for WOL would be great. Often servers sit on a different VLAN/Network subnet than workstations. Regardless of that Atera only provides the option of a server to send the WOL packet. As we know WOL is an L2 protocol and will not cross network subnets/VLAN's inherently. If Atera could make the agents network subnet aware that would help a lot. Then when trying to wake up a workstation only options on the same network would be able to come up.

    14 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. It frequently takes forever for an agent to come online. Sometimes even longer for Remote access to be available. This may be a Splashtop-only issue.
    Can a system Tray Icon be implemented with some basic functionality like Request Remote Assistance? Repair Atera Agent. Request chat.This would hopefully poke the system into recognizing an agent is online and available for Remote Control or whatever the customer seeks help with.

    22 votes

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    1 comment  ·  Agent  ·  Admin →
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  9. Having the ability to hide certain customers from the desktop view to make it easier to find your current clients but still keep the hidden customers accounts.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  10. I want to expand on the CPU detail reporting feature that is under review. The ability to sort or set triggers based on the generation of CPU in the computer would make it a lot easier to identify the age of a device. being able to have an easy way to pull a report based on workstation age would be a huge help for us identifying an order for PC upgrades.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  11. Allow Acronis backup contracts for client billing

    28 votes

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    1 comment  ·  Acronis  ·  Admin →
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  12. Mission Control (https://www.missioncontrolnoc.com/) is a North American based help desk and NOC outsourcing service. They currently only support integrations with Syncro and Autotask. We would like to use their services but we don't want to switch to Syncro. It would be extremely helpful it this integration and others were made a priority.

    2 votes

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  13. Allow multiple scripts in one Automation Profile that are run individually and in order. Current behvior will run all scripts concurrently.

    19 votes

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  14. Indication of the number of devices which are in Folder and reporting of the devices per Folder

    31 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.

    27 votes

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  16. Would like in API that there was a coupling between invoices, contracts and customers.

    would be nice to see which contracts / contractID an invoice/invoice line was based on ..
    and to have a clientID in the billing information

    10 votes

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  17. Currently it does not show if another technician is logged into a device via Active AnyDesk Session. It would be awesome if the UI could have an indicator like AnyDesk icon changing colors if a technician is already remotely connected to a device.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. If we have a ticket with 10 people CC, It would be externally helpful if when someone in that chain replays without CC in everyone that an icon appears on the replay or if the replay is a different colour

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. integration with Visma Yuki

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  20. For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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