4684 results found
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Ability to deploy Helpdesk agent with specific parameter.
Example: enable chat, add html forwarding if they click on helpdesk, or execute a CMD, add email to option, in case specific client needs to reach support for specific software, they might select Request help for Program A and that will open their outlook with email send to programA@support.com. Also with custom form for specific client per deployment.
10 votes -
Notification to customer/client about ongoing connection
Some end users are security conscious, and would like to be notified the entire time a tech is logged in, instead of the window that disappears 20 seconds after the connection starts. Ideally, the notification would stay visible the entire duration of the remote session. TeamViewer has this feature in the bottom right corner, showing who is connected, and their TV ID. Simple click of the arrow minimizes the connection notification, but is still visible to show that a connection is ongoing.
Alternatively, a notice that the tech is no longer connected might make the end user more comfortable.
61 votes -
Replying to a ticket with status update.
When replying to ticket please add option to select the status and update the ticket, example: "send and set status to closed"
11 votes -
Enable time-out to automatically sign out of Atera if inactive for given time
Enable a time-out to be automatically signed out of Atera if inactive for a given amount of time. Plus, when logging out, being able to select if you want to log out of this session or all sessions.
Lack of this feature weakens security if, for example, a technician forgets to log out from their computer.
11 votes -
Trend Micro Integration
Trend Micro's cloud-based offerings are easy to integrate into a tool like Atera and Trend Micro is one of the leaders in Zero-Day mitigations and Anti-Ransomware tools out there.
29 votes -
integration with Snipe-IT asset management software
An integration with Snipe-IT asset management software would be awesome.
Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.
Snipe-IT is open source:
https://snipeitapp.com/product/open-source
Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.68 votes -
Bulk Remove Automation Profile from Agents
Allow user to remove an automation profile from multiple agents on one screen without opening each agent separately.
61 votes -
Filtering in Customer Dashboard
Like to have the A,B,C,......Z filtering back in the Customer dashboard.
10 votes -
Show hard drive active time in the metrics window.
Show hard drive active time in the metrics window. Helps to know that some process is using the disk drive at a high percentage and this might be slowing the computer for the end user.
50 votes -
Change fonts in ticket
Possibility to change the fonts at creating the ticket
6 votes -
3 votes
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Project Ticket
Project Ticket - separate Tab like Scheduled Tickets.
This ticket should not be excluded from SLA counting245 votes -
381 votes
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Log File Transfer
Add the path of the uploaded, downloaded and deleted file to the logs
13 votes -
Arrangeable Customer Folders
Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.
24 votes -
On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votes -
12 votes
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Timed customer visits
We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.
Ideally this could be done on the app.
4 votes -
PC info to Desktop
Display computer information on the desktop.
PC name
Logged in user
Last reboot time
Network information (IP)
IT support contactsLike Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo
26 votes -
Auto resolve eventlog alerts
I would be nice, to set a rule to eventlog alerts, that if the event doesnt occour again in X minutes, then the alert is resolved automatically.
Or make an option to resolve the alert based on later events.
46 votes
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