To have the ability to list all alert per customer or agent raised per day, per month, etc.
I know we get a total but it would nice to be able to filter down to see what they were and then have the ability to export them to PDF / Excel.

Example, list all alert raised for a customer or certain agents in a time period which will show 5 alerts were disk error, 3 alert were event log triggers and 10 were services stopping or not existing.