4886 results found
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Helpdesk Agent Improvement
Ability to assign more than one engineer to a job. An example would be you work on a job with a number or other engineers due to skill set and or training and need them added to the ticket.
1 vote -
Windows updates installed with Atera are not synced with local client PC update history
According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.
35 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Skip Patches instead of Excluding
Require the ability to skip patches instead of excluding them or alternatively exclude them from the reports too. The problem with excluding patches is that they still list as available patches but excluded. When reports are generated, excluded patches still show as missing patches, which in turn pushes down the score percentage.
2 votes -
Customize for Email Alerts to have interval
Have the option to set an alert interval when a host is down. For example if critical host X is down for 4 hours send a new email alert again to the defined email that the host is still down. This will ensure noone will miss it.
1 vote -
Atera Agent Windows Device Manager
Be able to load device manager and disable/enable/uninstall/reinstall physical devices on the machine. Much like how software inventory and service manager modals work.
5 votes -
place file on client device from secure atera environment.
i would like to store customer specific files in atera and push them automatically to a specific location on the client. (for example: every new laptop should have an RDP file on the desktop containing the specific customer information about the RDP server.)
I would like to able to automatically copy the files from the secure atera environment to a folder. (place this file on %userprofile%\desktop / c:\users\public\desktop etc. etc.)
5 votes -
5 votes
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Narmada Integration
Narmada Integration
3 votes -
Lifecycle Insights Integration
Lifecycle Insights Integration
2 votes -
How to setup customer with multiple locations?. Customer with sub account?
How to setup customer with multiple locations?. Customer with sub account?
13 votes -
Wire Transfer
Easier options for wire transfer. Can't add all atera's annual subscription on my credit card.
1 vote -
new article
Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.
2 votes -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
13 votes -
support R2L ticketing
When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.
2 votes -
Ticket view change just for one tech
Ability to change ticket view without everyone seeing it. Even saved view.
1 vote -
Show mobile numbers at a glance in Atera on Company Contacts Tab/Page
When we load the contacts page for a company in Atera we are shown the main phone number for each contact as below:
Name
Job Title
Main Phone Number
E-Mail address
Date CreatedI suggest we add mobile phone number, showing the following information at a glance:
Name
Job Title
Main Phone Number
Mobile Phone Number
E-Mail address
Date Created1 vote -
"Awaiting xx Response" field automated aging colour change
Be able to set tickets to automatically change the ticket "Awaiting Customer / Technician response field to coloured background - safety yellow (customer) or bright red (technician) after a set period so at a glance you can see stagnant / neglected tickets. Can be set colours and just enable an option with a single period of time like 48 hours or 7 days etc etc that they change based on last updated response day and time.
1 vote -
Set default ticket view across entire company
We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.
To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"
This makes a ton of extra clicks when looking at the client's tickets tab and can…
3 votes -
To reset the ticket number
It would be nice to have the possibility to reset totally the ticket number.
For example: I 'm using your tools for the last weeks in order to test it.
Now I will deploy it to my customers.
But impossible to reset the first ticket number to 1.Thanks :)
1 vote -
Restrict technicians to some customer folders only
To assign a technician to give permission to certain folder and not everything. Restriction based on departments and not “sites”
10 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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