5040 results found
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Rounding first 30 mins on ticket
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
5 votes -
Filter by Empty Custom field
Filter by empty customer field: i would like to be able to filter the device view by a certain custom field that is empty (n/a).
4 votes -
Shared Knowledge Library
Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.
11 votes -
Navigate Device entire device list by using end and home
With all the most recent GUI updates to the DEVICE List, I want to get to the bottom of my list and I have to hit END like 10 times (180+ devices). It would be nice when I hit END that I get to the end of the list and not the end of 20 or 50 devices depending on the settings which won't allow me to set more than 100
1 vote -
Reports page that has all devices and users on the same page
Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list
1 vote -
role based control over scripts
We need to have different role options for techs who can Create scripts vs. techs who can run scripts. It would be even better to be able to restrict technicians from running certain scripts.
9 votes -
Activity Log Addition
Log more activities, such as who is creating/modifying scripts
4 votes -
Billing internationalization.
It would be good to be able to set prices in USD for the products and services but on the invoices to be able to set the prices in local currency (settings on the customer page)
1 vote -
Technician Roles to be more specific define
The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.
But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.
Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.
26 votes -
Atera to Slack channel integration for new tickets
Would be nice to have tickets fed in to slack channel when a new tickets is opened.
9 votes -
Flexible ticket reports
The ability to customize ticket reports for clients, currently the only report available is to in depth for customers and they get confused with all the included information. It would be great to be able to filter and only get the information we / our clients need in a simple pdf format.
2 votes -
IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
18 votes -
Atera agent recognition by Atera
ESET doesn't recognize Atera and then flashes it as malware
8 votes -
It Automation profile based on rank
Ability to assign IT automation profile based on the rank we give to our customer
3 votes -
Patching: device off error
Patching: Would be nice to have a clearer message for when the device is off. When the device is off, they have an error message but it is not very clear, it doesn’t tell us that’s its because its offline. Would be nice to have a better error. Would be nice to then tell the enduser that this is why it didn't work and gives him two solutions: if its offline, then give him the possibility of turning on the computer via wake on lan.
1 vote -
Search under a client
Searching capabilities under a Client: Under Clients > to be able to search and see IP address for example
1 vote -
Notification - email - Server offline and rebooting
Can you add a feature to alert via email that a server is offline and rebooting.
2 votes -
Mac monitoring agent for SNMP
Some of my clients are strictly Macs, with no Windows devices. It would be helpful if that Mac agent could function as an SNMP monitoring agent.
3 votes -
Change ticket status by keyword in an email
We would like to be able to change the status of a ticket when a customer replies by email to the ticket and it indicates #closed for example at the beginning of the email so that the ticket is automatically closed.
5 votes -
Send welcome emails to customer after Azure AD Sync
Welcome automation emails only work when contacts are created individually for each customer. Importing customers with CSV or syncing with AD azure doesn't send the welcome email automatically to new contacts.
Welcome emails are the first interaction with new customer employees. This is highly recommended.
29 votes
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