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5038 results found

  1. One of the softwares we would like to get away from has a built in time clock integration, where technicians can clock in and we can pull reports from the software for their weekly timecards.

    3 votes

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  2. If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

    Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

    2 votes

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  3. Ability for techs that don't have admin privilege to add/create folders

    3 votes

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  4. Alert or send an email when a program is uninstalled.

    2 votes

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  5. NEWT - Network discovery tool. It gives you all the information needed just after one scan. It also discovers the subnets

    1 vote

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  6. APC Software

    6 votes

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  7. Hoodoo Integration for KBs

    2 votes

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  8. KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes

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  9. Search tickets that do not have tags

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Ability to attach photos to cases on Mobile app

    20 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  11. The attachments in Tickets should be downloadable via right click and very important:
    Show us what kind of filetype is attached (exe, pdf, txt, csv,....)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. it would be great if the mobile app did more things like pulseways mobile app... the ability to unlock an account without having access to a laptop and having to login would be great

    8 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  13. Like check http feature, we need to check certificate validity and alerte before the end

    13 votes

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    1 comment  ·  Alerts  ·  Admin →
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  14. Having the ability to prevent customers from seeing any open/resolved tickets. Only view option for customer portal is knowledgebase and create new support ticket.

    Currently in admin >> Settings >> Tickets >>Customer Portal the option to view Open/Resolved is greyed out and unable to remove that view from customers

    2 votes

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  15. Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.

    How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?

    This would save some clicks and cut some time out of executing a sequence of scripts.

    6 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  16. Ability to add a label/description against each IP address listed in the 2FA Access List. If you end up with a long list of IP addresses, it can be difficult to keep track of current IP addresses and identify IP address which are no longer current and should be removed.

    4 votes

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    1 comment  ·  Security  ·  Admin →
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  17. Please implement the update retrieval via WSUS so that Atera can download the updates from the central server. This reduces the download traffic.

    5 votes

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  18. Ability to create a generic ticket that can later be cloned and associated to customers.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. The old system had a go button that would only refresh the contents in the page and not the entire page. The new system does not auto-refresh for minutes after something has changed. Used to I could just hit the go button on my filters and boom instant refresh of data only and not the whole page. This new system forces me to manually refresh the entire page wasting time and bandwidth.

    28 votes

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  20. I needed to ask variables on my uploaded scripts instead of need to put the .exe file on the agent or create a script to download the file.

    This solution will help me on locations and agents with no good internet bandwidth.

    2 votes

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    1 comment  ·  Admin →
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