4886 results found

1. Device Active Status

   I would like to be able to specify whether a device is Active or Inactive. Furthermore, I would like this setting to be changed automatically based on the Last Seen date. If a managed device has not been seen in say 45 days, it should be changed to Inactive and not show up as a managed device on my monthly invoices to a client.

   This is sort of a pain point for me. There are some devices that companies have as backups or are less frequently used. In this case, I can't bill them for a device that hasn't checked in even once during their billing period. Right now I have to manually adjust the managed device numbers on invoices generated in Atera to match what they actually have in production. This could all be solved simply by marking a device Inactive and excluding it from billing.

   I would like to be able to specify whether a device is Active or Inactive. Furthermore, I would like this setting to be changed automatically based on the Last Seen date. If a managed device has not been seen in say 45 days, it should be changed to Inactive and not show up as a managed device on my monthly invoices to a client.

   This is sort of a pain point for me. There are some devices that companies have as backups or are less frequently used. In this case, I can't bill them for a device that hasn't checked… more

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   0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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2. Date format in custom fields export to excel

   I have used the custom field to add 'date purchased' and 'Warranty End Date' to my devices. However, it is inputted as a text field (Date field selected and you select the date from drop down menu). So when exporting Auditor reports to excel, the data is text and not date format and not usable to sort/search devices. This is used to monitor asset refresh and warranty expiration. Can Date field be change to a usable format for export?

   3 votes

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3. Locks pc screen when using home working remoting agent

   When using a vpn as soon as you remote onto your PC it locks the PC screen you are VPN onto, this is great for security for employees who work in a sensitive environment. I moved over to Atera home remote working instead and it leaves the screen visible for anyone to see. Even if say the user turned there screen off because they are not in the office anyone could still switch it on and watch what the user was doing. This in my eyes is a major security breach so others please be aware. Thanks

   11 votes

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   1 comment  ·  Work From Home  ·  Delete…  ·  Admin →
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4. Generate Report all Devices with Bitlocker enable.

   Needs to enable this to perform seamlessly report.

   4 votes

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5. desktop thumbnail preview image

   desktop thumbnail preview image in the client detail.
   I use this every day on screenconnect to see if a client is working or login to the computer. Just a desktop thumbnail preview image if so useful.

   9 votes

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6. Ability to sort tickets by Assigned Technician

   Possibly be able to sort tickets by assigned technician. At the moment, when viewing all unassigned and assigned tickets to see what is being worked on currently, it looks rather messy.

   9 votes

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7. Software Whitelist and Blacklist

   Instead of accidentally discovering unwanted applications on managed endpoints, I'd like to setup a system of rules that alert me when an application is installed. Not for any installation, but for specific ones that are driven by rules.

   Since Atera is already keeping a list of all applications installed on all managed endpoints, I'd like to be able to review that list and add each program to either a whitelist or blacklist. In the future, if an application on the blacklist is detected on an endpoint, I'd like to be alerted and/or take action (preferably in the form of an automation policy to run a script or automatically uninstall the software after review).

   There are many reasons for needing this - security is one, but I also need to be able to meet organizational policies for my clients. For instance, if I have a client that works for a government and cannot permit any software from a company that isn't US based to be installed, I'd like to be able to blacklist those programs that I know of (like non-US based antimalware programs).

   I'm sure others have different use cases, but this would be really useful to me.

   Instead of accidentally discovering unwanted applications on managed endpoints, I'd like to setup a system of rules that alert me when an application is installed. Not for any installation, but for specific ones that are driven by rules.

   Since Atera is already keeping a list of all applications installed on all managed endpoints, I'd like to be able to review that list and add each program to either a whitelist or blacklist. In the future, if an application on the blacklist is detected on an endpoint, I'd like to be alerted and/or take action (preferably in the form of an… more

   2 votes

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8. Software Uninstall - No Restart!

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults and/or additional configurable items.

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults… more

   6 votes

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9. Italian language in Atera

   It could be great to have Atera RMM in other languages. I am an italian customer of Atera and i'll be very happy to have italian language!

   4 votes

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10. Ticket Status View

    An alternative to the ticket view screen:
    Add a tree view to the left of the ticket screen so you can easily switch between ticket statuses.

    1 vote

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11. set the focus on requester info pop up box

    When you click to change the requester info on a ticket.

    Can we switch the focus to the pop-up box and the text highlighted for easy entry of new requester?

    This means one click to open the pop-up and then type the new requester with fewer clicks.

    1 vote

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12. Atera agent installs - custom network discovery scans

    The ability to deploy Atera agents using the custom network option in Network discovery

    6 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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13. Connectwise Importer

    An Import tool for Connectwise Manage to pull information into Atera. for record history and to keep clients information up to date after a migration from CW Manage to Atera.

    4 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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14. Device Events

    I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.

    There are several other use cases where this would be really helpful too:
    1.) Script executions
    2.) User account creation
    3.) User logon/logoff events
    4.) Critical/Error event log entries
    5.) Shutdown/Startup events
    6.) Windows Updates (client native, Atera managed, Automation Policy, and ad-hoc)
    7.) Software install/uninstall events
    8.) Ticket statuses (create, resolved, closed are all that's really necessary here)

    All of these should be viewable when on the device page itself. I posted a similar request here: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/45007048-device-activity

    I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.

    There are several other use cases where this would be really helpful too:
    1.) Script executions
    2.) User account creation
    3.) User logon/logoff events
    4.) Critical/Error event log entries
    5.) Shutdown/Startup events
    6.) Windows Updates (client native, Atera… more

    4 votes

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15. Threshold - Create alert when process is not running

    I monitor processes that only load once the user logs in.
    The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
    Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown

    9 votes

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16. Agent Collision Detection

    When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.

    This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.

    This is something that is included in Zoho which I have to use for a contract location we support and it is quite handy, especially when there is two teams working on tickets. One being an escalation desk which is located several hours away, its nice to see when our ticket is being looked at.

    When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.

    This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.

    This is something that is included in Zoho which I have to use for a contract location we support and it… more

    9 votes

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17. Allow Reporting on Non-Billable Time Entries

    It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.

    5 votes

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18. Allow Reporting on Non-Billable Time Entries

    It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.

    2 votes

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19. Generate Detailed Event Viewer Reports

    It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.

    4 votes

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20. Atera RMM Integration with Autotask

    Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.

    3 votes

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