5043 results found
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mail
Hey, we would appreciate to get more text modules. We would like to see the customer mail addresses in case of ticketing mails to the technician. Maybe you could add the "sender address module" to the mail templates.
best regards
1 vote -
Email templates
Hello,
i would prefer to add the "Sender-address" to the text modules. I would like to see the contact-mail for our technicians. (they receive an automated email in case of a new ticket) - but there is actually no possibility to see the Email addresses of the Sender.
Best regards!
1 vote -
Auto assign customers to devices
You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details
2 votes -
Automatic Cleanup of Alerts
Automatic Cleanup of alerts:
It could be usefull for an MSP to have a possibility to schedule automatic cleanups of alerts based on specific filters.
An example:
delete all alerts with severity XY of customer XYZ that are older than x months.This will help to have a smaller list of alerts.
18 votes -
report - software inventory - devices without / missing software filter
report - software inventory - devices without / missing software filter
17 votes -
integrated time clock
One of the softwares we would like to get away from has a built in time clock integration, where technicians can clock in and we can pull reports from the software for their weekly timecards.
3 votes -
AWS
If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.
Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.
2 votes -
Ability for techs that don't have admin privilege to add/create folders
Ability for techs that don't have admin privilege to add/create folders
3 votes -
Alert or email on uninstallation events
Alert or send an email when a program is uninstalled.
2 votes -
NEWT integration
NEWT - Network discovery tool. It gives you all the information needed just after one scan. It also discovers the subnets
1 vote -
APC Software
APC Software
6 votes -
Hoodoo Integration for KBs
Hoodoo Integration for KBs
2 votes -
KB article suggestion based on keywords
KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.
2 votes -
Search tickets that do not have tags
Search tickets that do not have tags
2 votes -
Ability to attach photos to cases on Mobile app
Ability to attach photos to cases on Mobile app
20 votes -
Attachments in Tickets - show extension
The attachments in Tickets should be downloadable via right click and very important:
Show us what kind of filetype is attached (exe, pdf, txt, csv,....)1 vote -
unlock accounts and change passwords from app
it would be great if the mobile app did more things like pulseways mobile app... the ability to unlock an account without having access to a laptop and having to login would be great
8 votes -
Check certificate validity
Like check http feature, we need to check certificate validity and alerte before the end
13 votes -
Customer Portal
Having the ability to prevent customers from seeing any open/resolved tickets. Only view option for customer portal is knowledgebase and create new support ticket.
Currently in admin >> Settings >> Tickets >>Customer Portal the option to view Open/Resolved is greyed out and unable to remove that view from customers
2 votes -
"Back To Scripts" button
Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.
How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?
This would save some clicks and cut some time out of executing a sequence of scripts.
6 votes
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