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Separate File Transfer permission

I do not want any Admin or technician having access to the files and folders of an end-user. So either this "File Transfer" option should be configurable under Permission-Roles or there should be granular permissions for the "Desktop Remote Manage" permission under RMM in Roles. I wouldn't mind this feature to be totally disabled as this can raise a flag in security audits or can cause a management concern where security of data is of topmost priority.

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helpdesk helpdesk shared this idea  ·   ·  Report…  ·  Admin →
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  • Aphsal M commented  ·   ·  Report

    As mentioned above, this is a security concern and should be considered with Topmost priority. do we have ETA for this feature request?

  • ratheesh p commented  ·   ·  Report

    How to restrict the technician from transferring files from end user device? Using atera file transfer and while remote connection.

  • Timothy Le commented  ·   ·  Report

    Ideally there would be a way to do this on the agent side as well so that file transfer can be disabled for certain servers. This is important to minimize the effects of an admin account compromise.