Settings and activity

21 results found

1. Automatically close Alert tickets when resolved

   102 votes

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   3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Mark Perrin supported this idea  ·  Oct 23, 2024

2. Windows update roll back

   131 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Mark Perrin supported this idea  ·  Oct 23, 2024

3. Email technician when they have been @ tagged on an internal note of a ticket

   326 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mark Perrin supported this idea  ·  Oct 23, 2024

4. Add option for app-based 2FA for Work from Home (instead of only via SMS)

   37 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Mark Perrin commented  ·  Oct 23, 2024  ·  Edit…  ·  Delete…

   Need to be able to choose whether MFA is sent via SMS or Email.
   We have users that travel and don't always have access to their normal phones for SMS (they get local SIM cards in the country they are in).
   We need them to be able to login to Work From Home and the only way currently is via SMS. This needs to be a choice between SMS, Email, or MFA Application.

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   Mark Perrin supported this idea  ·  Oct 23, 2024

5. Granular User Permissions (Client Folder for example)

   45 votes

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   3 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Mark Perrin supported this idea  ·  Jan 31, 2023

6. Remove contract view from technicians

   5 votes

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Mark Perrin supported this idea  ·  Jan 31, 2023

7. Role management

   131 votes

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   Planned  ·  29 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Mark Perrin supported this idea  ·  Jan 31, 2023

8. Remove View Script options for technicians

   14 votes

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Mark Perrin commented  ·  Jan 31, 2023  ·  Edit…  ·  Delete…

   Also use case is where you embed password into a script and don't want lower level techs to see it.

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   Mark Perrin supported this idea  ·  Jan 31, 2023

9. Separate File Transfer permission

   18 votes

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   4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Mark Perrin commented  ·  Jan 31, 2023  ·  Edit…  ·  Delete…

   This should be a priority.

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   Mark Perrin supported this idea  ·  Jan 31, 2023

10. Add ability to remove technicians

    128 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Mark Perrin supported this idea  ·  Jan 31, 2023

11. Free Dashboard Account

    925 votes

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    25 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mark Perrin commented  ·  Jan 31, 2023  ·  Edit…  ·  Delete…

    Hello Product Team. This has been under review for over a year now. Could we please get this implemented sooner rather than later?
    We have a growing NOC and need a centralized point for people to view if Atera is not in focus on a "local" screen for the user.
    Customisable (preferably Dark Mode) without the need for a technician licence (as no tech will be using it).

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    Mark Perrin supported this idea  ·  Jan 31, 2023

12. Ticketing Dashboard for display

    27 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Mark Perrin supported this idea  ·  Jan 31, 2023

13. More Granular User Control

    28 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Mark Perrin shared this idea  ·  Aug 3, 2022

14. Mobile Device Management

    2,292 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Mark Perrin supported this idea  ·  Feb 22, 2022

15. Atera Dark Mode

    1,758 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Mark Perrin supported this idea  ·  Feb 22, 2022

16. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Mark Perrin supported this idea  ·  Feb 1, 2022

17. splashtop message logs

    21 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mark Perrin shared this idea  ·  Jan 31, 2022

18. SNMP: MIB import instead of manual OID typing

    1,030 votes

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    23 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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19. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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20. Network Discovery: Security Audit

    968 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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