5048 results found
-
Role to allow customer creation for st line technicians
The ability for a role to allow customer creation. for example 1st liner technician needs to be able to assign contacts and companies to a new ticket and request. as of right now this CANT be done without giving FULL admin access to a role.
It would be very helpful for new contacts to be able to be linked to a new company name. Without a company name they are stuck on unassigned which affects the reporting side of things.1 vote -
Include details of the ticket in the Exchange Calendar appt
In our current ticketing system appointments are pushed to Outlook via exchange but include client name, address, phone number, email, who assigned it, who the tech is, and description of the ticket. The calendar piece is pretty important to us. We use this when we get in the car and start driving. Techs are accustomed to opening their calendar, tap the appt, tap the address and navigation takes from there.
1 vote -
Synology Active Backup Monitoring
Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it
https://github.com/WAdama/nas_ab_status/commits/master
The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,…
393 votes -
Allow contacts to see tickets multiple customers
Hi
I would like that you can allow certain contacts to have access to multiple tickets of different customers. Adding the same contact to different customers is not possible.
2 votes -
The ability to produce a report to show ALL email comunication that has been sent out
I have low confidence that Atera has stopped sending out emails to previous notification email addresses, and would like a report to show all emails sent out from the system
2 votes -
Update Agent Health Report
At the bottom of the agent health report is a list of Common Historical Alerts. We need an alert report that has the dates the of those alerts. Knowing an alert or ticket was created a month ago isn’t really helpful. With the tightening of security requirements across industries, detailed reports are being more widely required.
2 votes -
Company Wide Policies
We have moved from Ninja to Atera and the difference in Policies is a bit disappointing.
With Ninja we could have company wide policies applied to "Servers" or "Workstations" and a Mac, Windows and Linux option.
However, we don't seem to have an option like that with Atera, instead we have to make sure to manually apply server polices to servers and workstation policies to workstations.
Each Policy would also give us the option to setup alerts and scheduled tasks/script which doesn't seem to be in Atera.
For example, we have a 2 main policies set for all servers. "Scheduled…
5 votes -
Remind Users to Leave Teir Devices On at Night On Patch Day
It would be useful to display a pop up on logged in users' devices reminding to leave their devices turned on, on the night you are pushing out your patches.
8 votes -
A trigger called 'Technician Responded'
Would be useful so we can set a rule for when there's a response it sets the ticket to Pending.
3 votes -
Agent install without splashtop
Agent install without splashtop:
The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else
9 votes -
customise message sent after customer signs.
"Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.
7 votes -
Mobile App: Start/Stop/Restart Windows Services on a device
Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.
19 votes -
Improve Quick Reply Templates
Disabling the text "Comment here..." because when I choose a Quick Reply Template "BEFORE" I clicked once into the text box, this text is still under my templates text.
A global setting for a default template would be very useful because it makes replying much faster without all the time choosing a template before begin writing. =)
Please improve the template editor in case of usability, fonts etc. pp. Sometimes it looks like that the formatting isnt really accurate and changes from template to template.
Thanks a lot. =)
5 votes -
execute automation profile in sequence after
Execution of automation profiles in dependence of each other, i.e.:
Run folder/group one on Microsoft Patch day (2nd Tuesday of month)
Run folder/group two one week after automation profile 1
Run folder/group three another week after automation profile 2
and so on....2 votes -
Availability alert
Availability alert separate of other alerts for specific users
2 votes -
Auto update user endpoint based on logon
Now that there is now integration with Azure AD and Atera. It would be a cool idea when a user creates a ticket it picks up the latest PC that the user is logged into and assign them the device. I know not everyone environment is like that so an option to lock user to a PC or disable.
3 votes -
Pre-canned Device image instead of Company Logo/Pciture
Instead of panning through the Name of the device it would be quick and easy to have a picture of a device. A pre-canned illustration imagery of the device type. For instance if it's a AP have a picture of an access point instead of company image for better identification. I usually sort by company anyhow so having a picture of company logo doesn't really benefit much.
2 votes -
Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte
Dear Support,
How are you doing?
We were wondering if it is possible to send an email notification to the assigned technician when an internal note is added?
Thank you
3 votes -
ticket reporting
If it were possible to pull ticket reporting, including custom fields, for clients so that they can see what the main issues are that are being raised by the users who are logging tickets, it would be highly beneficial.
9 votes -
IP based restrictions for technician’s login for Remote Office.
It would be helpful if we can implement IP based restriction to restrict the technicians for remote office only not for mobile technicians
2 votes
- Don't see your idea?