5056 results found
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Include unique identifies in S.M.A.R.T. reports
Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.
4 votes -
Mass Ticket Responses
The ability to select multiple tickets at once and submit a single response for all of them. Typically we have to copy/paste the same generic message when onboard or offboard tickets come in, saying they will be finished by a certain time. With this, we'd be able to type out a single message and be done with it until we are able to work on the ticket.
1 vote -
Bulk On-Demand Software Inventory update
The platform is missing the option to update software inventory manually in bulk.
Currently it is possible to update the software inventory manually per device by clicking on Manage > Software Inventory but this is not feisable if one needs to quickly update the software inventory list on many devices.
For example after attempting to remove an application or list of applications from all devices and checking the results.
An alternative would be have a shortcut to the next agent in the Devices list on the Agent console so that one does not need to go back to the Devices…1 vote -
ability to search type and search for product families like in the old ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 vote -
Compatability Checker (Windows Versions)
Make a Report that checks compatability of all devices with for example windows 11, will make it easier for MSP's to prepare for new roll outs of hardware and OS's
3 votes -
actualisation des informations de l'appareil
bonjour,
un bouton pour forcer l'actualisation des informations présentes sur la page de l'appareil.
1 vote -
wazuh
Wazuh XDR Integration
3 votes -
PandaDoc
PandaDoc is an amazing platform for document creation, e-sign, quote builder, has tons of community-made templates, and lots of other features. Since I only see 1 option for document creation and e-sign in the application store, this would be a welcome addition. Being able to pull in contract rates to a pandadoc quote builder document, MSA, SLA, SOW, etc would be an awesome feature!
3 votes -
list of "My ideas" in the atera's features board
It would be very nice if there was a serch button in the feature board that list all the ideas that the user posted.
I wanted to see hoe many votes people voted for my ideas and couldn't find it via simple search.
3 votes -
Contacts - Client Information
Add "Notes" field to Client profile. And exterior (second) email address field for contacts. Make search possible by both
3 votes -
blocking software from launching
It would be great to have to ability to block unauthorized inventoried software from launching. There are installers that does not require administrator rights to install and some of my users have learned that.
4 votes -
ZDS
option to schedule an open ticket instead of creating a new one
1 vote -
Assign SNMP template to device (etc.), also update when change template
Now.
You find you template.
Create an Device, then import SMNP Template.
When you change the template, it is not imported automatically.
You have to Delete all SNMP OID's (otherwhise dubble import)
Import the script again,This is an hassle if you want to make the change for all devices that use that SNMP Template.
Better:
Just make it work like with an Threshold Profile.1 vote -
ESET for Canada
We have been using ESET for years and we would like to have it integrated with Atera. I understand ESET is now available in the US. It would be very helpful if it could be expanded to Canada as well.
3 votes -
Tickets
In new UI the Ticket status and the Ticket reason are on different sides of the UI.
It will be more convenient if tit will be in same place3 votes -
Linux
Support for additional Linux distress beyond Ubuntu and Debian would be excellent and very helpful.
4 votes -
Suspending monitoring for planned tasks
Lot of Serveurs are monitored for inactivity but also are managed to applied some update with reboot or managed to auto reboot automaticly on an agenda...
A fonction to schedule some range time to suspend the monitoring of a computer form a time to another time and permit to avoid lot fake alert can be a really good think..
In all monitoring solution the worsted problem is the fake alerts... Avoiding fake alert with a planning of monitoring is really imporant for all MSP.
4 votes -
Bill unresolved tickets (Because they might otherwise become too large)
Hi,
I have a lot of tickets that extend into the next month. For example, a ticket labeled "IT Takeover."
Many different tasks are being performed on this ticket. So, it's essentially not just a ticket, but more like a project.
I would like to bill this ticket already, i.e., the work that has already been done, and then continue working on it next month. Is there an option for this?
Alternatively, we could incorporate two things:
Projects (that can contain multiple tickets)
An option to decide whether the ticket should be billed at the end of the month...
(Ideally…2 votes -
calendar event on top of new GUI
New interface has on the right handside on the bottem the Calendar event option.
would be realy helpfull to have on the topStatus -> Assign Technician -> Type -> Activity Status -> Calendar Event.
It can be shown with only the Date and if not planned in the button "New Calendar event"
This way it is a little bit faster to work with and you can directly see if an ticket is planned.
2 votes -
Customize the title when creating the event via Atera
When schedule time in google or outlook, it would be helpful if I can cusotmize the title. for example, I want that the name of the customer will be added automaticly after the [Atera #TicketNumber]. It would be great if the details of the ticket or the customer address also will be transfered to the calendar event.
3 votes
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