4786 results found
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Disable Scripts
Atera should the ability to disable scripts. This way you can enable or disable a script without having to modify the IT Automation and adding/deleting a script.
1 vote -
scripting off of custom fields or tickets variables
Automate Scripting off of custom fields variables
EX. Custom field is checked then perform y scriptAutomate scripting off of ticket automation rules.
EX. Ticket has status of "new hire" run script y.and even allow to apply and remove profiles to users automatically from tickets or custom fields.
2 votes -
Mandatory Follow-up Date Feature for Pending Tickets
I’d like to suggest a feature that could greatly enhance our ticket management system. Often, tickets are put on hold pending a specific event or date, such as the estimated delivery of a product or changes from a supplier. It would be incredibly beneficial to have the ability to assign a mandatory follow-up date directly to the ticket.
This feature would eliminate the need for separate calendar entries and ensure that the oversight of the ticket isn’t solely reliant on one individual. Moreover, making the follow-up date a compulsory field when a ticket is set to a waiting status would…
6 votes -
Agent Notifications - Video Conferencing apps - Zoom, MS Teams, etc.
Atera Devices and agent should be notify the state of video conferencing apps
such as (Zoom, MS Teams, Cisco Webex)
If it's active or running in background.
2 votes -
Attach an Agent to manual ticket
When creating a ticket manually, no agent can be assigned
This would be relevant for back-office ticket creating -> Technicians
1 vote -
Configuration Policies : Restart outside of active hours
Weekday & Time
Server restart only at weekend ..
1 vote -
Assign requestor based on reply-to email not sender
When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.
Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.
1 vote -
alerts
I would like to know if possible, that when an alert expires, it also could disappear from the list.
For example:
Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolvedAnother example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically…
4 votes -
Closing Ticket
I have a question. Some of our users have noticed that when we close a ticket, it creates another email. Is it possible that when we close the ticket, it keeps the original email from the first creation?"
1 vote -
Dynamic groups for Devices / Agents
Be able to create groups or searches of specific devices (Like only server OS or only workstation OS), and automatically apply IT automation profiles (not limited to) to those devices.
80 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
Best regards,
The Atera Team
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allow us to disable the "technician groups"
some of us have small teams and have no need for this. it is taking up space and adding clutter to the interface. please allow us to disable / hide this from the tickets page as well as from the individual ticket page.
2 votes -
VIP
Could be possible to add a "VIP" field to the user profile page?
This field could be helpful to filter the ticket assignment.
Regards.
3 votes -
Powershell & CMD.exe Launch Options
Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.
75 votes -
Duplicati backup system integration
Add Duplicati backup system integration
3 votes -
Updates and Patching
A possibility to update software and apps that were not installed via chocolatey and homebrew would be a very important function. This should also be possible for installations that already exist when the Atera Agent was installed.
23 votes -
Knowledge Base - Category Sorting
When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!
5 votes -
Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time
When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.
Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.
8 votes -
Using the Rank Field
When Creating a customer, make the Rank editable. (IE: Platinum, anything else MSP use)
Also allow to add a rank for existing customers.
8 votes -
Sound and Notification for Replies
It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.
21 votes -
Restore ability to edit device relations in mobile app
Restore ability to edit device relations in mobile app
The ability to edit device relations in mobile app has been removed.
IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.
If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.
Please restore this feature!
8 votes
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