5041 results found
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Allow the ability to display more than 20 tickets at a time and forego the endless scroll!
My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.
15 votes -
SSD TB written threshold
It would be great if there were a way to monitor the approximate life remaining on an SSD. I have seen many fail without any SMART alerts. TB written seems to be the best measure.
4 votes -
Access Roles for Technicians - Server Access and Customer Assignment
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…
4 votes -
Change default ticket type when ticket is logged
Good Day Please let us change the default ticket type, as when someone emails a ticket, its an incedent. Can we choose the default
1 vote -
Assets Log and Per Company
Can we please under Assets of each company have a log who it was assigned to previously if pulling a report to show as an example screen was at user 1 from 2009 until 2010 as well as assign asset groups to certain companies? We dont want 100 boardroom devices showing part of dropdown, just selected groups as a example, screens and desktops
1 vote -
Battery Threshold category
Battery threshold alarm, please...
Not currently available in the custom section (like hd space etc...)3 votes -
Enhancing Remote Access Management: Integrating Atera Agent for HTML-based Device Control
The ability to remotely access devices such as ILOs, Switches, Copiers, etc., directly from the console via the Atera agent would be greatly appreciated. This feature would enable more efficient and simplified management of these devices, thereby providing a smoother and more productive user experience.
5 votes -
Altaro integration for backups
Altaro integration for backups would be ideal. Especially if Veeam is planned for the future.
8 votes -
Simplify the addition of a device
When adding a new device it is necessary to select the "customer" and then the "Monitoring Agent", but monitoring agent list displays all customer, even if a client was previously selected.
2 votes -
standard filter for ticket tab at customer should be behaviour to include custom stati
ticket tab at customer shows tickets with stati "open" an "pending".
but when i create custim ticket stati tickets will not be shown there.for example a status "waiting for replacement parts" with the behavior "pending" has to be activated every time i open the ticket tab.
that are pretty much clicks to see the open tickts of a customer.
It would be much better, if every status with the BEHAVIOUR of open and pending would be selected as default
2 votes -
Patch Management Notifications
Patch Management Profiles should include options to configure a custom message to pop-up for the end users. It would be nice to be able to give users a warning notice letting them know of the updates and reboot. Give the users the ability to postpone the reboot for the number the Admin allows (3 or 5 times) and after the final warning the updates are applied and rebooted.
15 votes -
Add filter for disabled devices
Add a check box for devices that currently have monitoring disabled, there is one for monitored but I want to see a list of devices without monitoring enabled without individually going through them.
2 votes -
Contacts
Ability to bulk manage contacts. Ability to bulk delete.
3 votes -
Ticket Templates and The Service Portal
Hi Atera team,
After building out the platform for my company, I have come to notice that the service portal does not fully optimize the use ticket template feature.
As it stands now, when a user navigates to the service portal and creates a ticket, ALL custom fields that have the setting "User can Edit" are shown to the user. It will remain this way UNTIL a user selects a ticket template. Only after selecting a ticket template, the custom fields will filter down to what has been specified to be included in the template.
After doing some brainstorming with…
5 votes -
Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
7 votes -
Huntress (Cybersecurity)
Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.
41 votes -
Activity Status "Awaiting on customer reply" should stop the SLA as well
Activity Status "Awaiting on customer reply" should stop the SLA as well
109 votes -
Battery Health Report
Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage
272 votes -
Patch Management and IT Automation
Add option to limit a Technician's access to see only specific IT Automation Profiles, depend on his access rights to customers.
2 votes -
Email reports with exported Excel copy
It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.
For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.
4 votes
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