5019 results found
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Office 365 account
A report per device that includes the Office account along with Outlook email accounts
2 votes -
Don't offer KB5034441if Windows Recovery Environment is not enabled.
Don't offer KB5034441if Windows Recovery Environment is not enabled.
2 votes -
Change monitoring agent in bulk
I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
Thanks.3 votes -
Print ticket with all details (time, products, etc.)
Ability to select a ticket and then "print" (paper, pdf) the entire ticket record (time entries, products sold, etc.).
16 votes -
Manually set the closed date of a ticket
Manually set the closed date of a ticket - Would like the ability to set a closed date in the previous months time period to make sure it is added to the monthly billing batch.
2 votes -
3cx integration
Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.
204 votes -
script syntax highlighting
Script syntax highlighting on script editors would be beneficial for legibility.
2 votes -
Integration with Freshservice
Integration with Freshservice
2 votes -
Revert Agent Name back to Device Name
The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.
1 vote -
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed.
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.
2 votes -
Add spell check in ticket input
Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.
70 votes -
Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
10 votes -
Add Contact Information of the User/Contact assigned to the device
In the Get Alerts API, some sort of Contact information should be shown so there is a way to notify the final users about the alert. If at least the Contact/User ID is shown then we can retrieve the contact information needed from the Get Contact by ID API.
I've reported this to the chat support and they told me so far there is no possible connection to match the data. It would be great to add this as this will help to make more use of the alerts, otherwise its some manual work to go and look for the…
1 vote -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
4 votes -
Smart deploy integration
Please can you do a integration with smart deploy to allow a alternative application for application and driver updates to Chocolatey.
5 votes -
Order in which Knowledge Base Categories are displayed in the Customer Portal
The order in which Knowledge Base Categories are displayed in the Customer Portal is not the same as in the Knowledge Base itself.
Alphabetical in the Knowledge Base; is apparently no longer alphabetical when you access that Knowledge Base through the Customer Portal.
It would be nice that the display of Categories via the Customer Portal is also alphabetical.
7 votes -
Option to prevent auto response loops
Okay need some sort of a rule or ability to prevent loops of auto response triggering 3rd party auto responses and generating infinite tickets until the ticket creation rule is disabled. Maybe something that prevents users or the same email from creating more then so many tickets a minute or hour or a definable amount of time.
3 votes -
Fix button overlap on Script Editor
In the Script Editor page, the "Edit Script" and "Save" buttons are hidden under the "Get Help" and "AI Assistant" buttons. A user may accidentally open a menu instead of saving their script or starting an editor session.
Suggested fix: add the margin-right property to the div to shift the buttons to the left (moving the Get Help and AI Assistant buttons would probably be more effort than it's worth).
3 votes -
portal login
Have ability to send customers to the "Login using Activation Link" instead of the "email / password" option. Customers could bypass clicking the "Forgot Password" link.
11 votes -
Signed Powershell scripts
We were looking into deploying a group policy that restricts running any non signed Powershell scripts in our domain environment. However in our testing we saw that Atera fails to run some of it's built-in scripts for Windows updates and other maintenance tasks when this policy is active.
It would be very helpful if Atera can implement script signing to make the environment more secure.
2 votes
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