5049 results found
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I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
8 votes -
advanced report
Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"
or
"Show me all of the local administrator accounts for customer xyz"
or
"all open tcp 3389 for ip range 192.168.1.x"
7 votes -
excluding events based on details within the event description.
I'm proposing a new feature for the event monitoring functionality that would allow for more granular filtering based on event details.
Current Situation:
We currently monitor events based on Event IDs, such as Event ID 5136. However, there are situations where specific descriptions within those events are not relevant to our needs.
Proposed Feature:The proposed feature would enable us to filter events based on keywords or phrases within the event description. This would allow us to:
1- Reduce Noise: Exclude irrelevant events like those containing "AC Power" in the description for Event ID 5136.
2- Improve Focus: Focus on…3 votes -
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously. It would be nice to be able to open Atera on at least two workstations in one session, without having to disconnect from the first one each time. Let me explain: I have to go from my office workstation to my workstation in the workshop several times a day, and each time I have to close the first workstation for Atera to work properly, then reopen it when I come back.
29 votes -
Customer Business Hours
I'd like an option to input a customer's open hours in their profile, possibly with a mark set on the full customer list as to whether they are open or closed. We schedule a lot of updates, reboots, and the like outside of business hours, so knowing if an office is open or closed at a glance would be especially useful, rather than calling them.
2 votes -
Retired Devices should have a separate folder if they need to be quickly redeployed
Retired Devices should have a separate folder if they need to be quickly redeployed
11 votes -
https monitoring script
I am monitoring a website via HTTPS. When the website goes down it requires a restart of the service. I have created a script that does this. It has to be run on the host manually as there is no link between the alert and the host.
can we have have an option that when the HTTPS monitoring triggers an alert that it has the option to run a script on a host. Still alert to the issue but perhaps be able to resovle it automatically and right away.
3 votes -
Email Template for Ticket Comments
Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.
When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given…
2 votes -
Work From Home with Windows Server
It was explained to me by a support representative that Atera had decided that "Work From Home" should not be available on servers. I believe that decision should be relegated to us as the decision makers for these systems. Case in point: I have a third party consultant who needs access to a server to do maintenance on an accounting software. I believe it should be within my authority to authorize the use of Splashtop on this machine.
7 votes -
Crowdstrike integration
Crowdstrike integration
46 votes -
Satisfied Customer Report sent to External Email
In the Satisfied Customers Report, we can scheduled to sent Report to technician.
However, we cannot sent to our manager or supervisor (external email). Please activate this as the other in Basic Report can do.2 votes -
Bulk Assign Contacts with Agent
Hi. I have an idea. We may know how to bulk assign contacts to Agent so that it makes efficient time. Atera could create bulk assigm contacts feature. Thanks
1 vote -
The ability for technicians to make MS Teams calls to contacts from within a ticket.
It would be nice to have the ability to make a MS Teams call to the contact within a ticket.
8 votes -
Vendor-Specific patch management
I know the Atera patch management function uses the WUA API to perform tasks, but additional functionality based on a device's vendor would be very helpful. I've noticed that patch management can often miss BIOS and firmware updates rolled out by vendors like Dell or HP, if Windows Update doesn't catch them.
2 votes -
Windows 11 Automatically Restarting after Upgrade Push
Currently when you push a Windows 11 upgrade to a device and that upgrade finishes installing, the user will get a brief notification that the device will be restarted soon and then it forces a restart. It would be good if there was a way to either have the automatic restart disabled so they user can restart the computer at their choosing or have the upgrade follow whatever Configuration Profile is setup for that device so that it follows the companies normal patching installation procedures.
2 votes -
Need {[Technician Last Comment]} Snippet
We use notifications (email templates) if an ticket hasn't been replied to by the EU indicating that the ticket is inactive. Often times, the EU doesn't recall the last comment the technician made when they get the email notification. While we understand it's easy to have people refer to previous emails or log into the portal, that doesn't work in practice.
To this end, having a {[Technician Last Comment]} snippet would be great to add to the template to jog their memory.
Thanks.
Jeremy3 votes -
Unmonitored Workstation Alert Information
It would be really helpful for unmonitored workstation alerts to provide some relevant information such as an IP address, MAC address, or name. The current alerts give no useable information for identifying the device.
1 vote -
If a technician deletes time entries, need to see it on the activity log
If a technician deletes time entries, need to see it on the activity log
48 votes -
Restore ability to edit device relations in mobile app
Restore ability to edit device relations in mobile app
The ability to edit device relations in mobile app has been removed.
IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.
If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.
Please restore this feature!
6 votes -
Merging multiple tickets from the same customer
We have a firewall alert when a customer goes to the backup connection, if the circuit bounces, we may get 15-20 tickets. A mass merge feature to merge all related tickets would be very helpful.
2 votes
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