4884 results found
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Retention Time for Deinstallations by Software Report
Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...
3 votes -
File explorer in Devices
it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.
6 votes -
Patch installation progress
It would be amazing to see the same sort of information in Atera that Windows Settings shows when installing updates. Not only would it be great to see which patch is installing, as another customer mentioned, but even better would be seeing the progress of the installation such as a percentage status, like Windows shows.
5 votes -
Filter option to select all then uncheck one to exclude
Currently to select all sites, departments, or any dropdown in the Devices Filter there is no option to select all then uncheck one so that you can exclude that one site or other dropdown. When you have 20 sites like we do it takes a while.
2 votes -
calendar event on top of new GUI
New interface has on the right handside on the bottem the Calendar event option.
would be realy helpfull to have on the topStatus -> Assign Technician -> Type -> Activity Status -> Calendar Event.
It can be shown with only the Date and if not planned in the button "New Calendar event"
This way it is a little bit faster to work with and you can directly see if an ticket is planned.
1 vote -
want to monitor staff device status Online or offline at past week
Want to monitor Agent Offline and Online past weekly or past monthly report
Show the Customer name --> Device Name --> Online or offline status at past Sun - Sat with Green dot and red dot
Online = Green ✔
Offline = Red X2 votes -
delete agent
add some interstep confirmation about number of agents to be deleted
f.e. must enter no. of agents to be deleted (when selected more than 1 or even for 1 as well)2 votes -
Activity Status Ticket Flow Rule
We need an option to create a Ticket Automation Rule based off the Activity Status and not just the ticket status. Case in point, we want a rule that will change a ticket's status to "Pending" whenever the ticket activity status is set to "Awaiting Requestors Response" so our SLA is paused.
2 votes -
Bug - Logo size in customer portal is 350x31
The customer portal logo is currently getting deformed as the size of the box is not the same as what we are supposed to upload 100*200. Can you please fix this?
3 votes -
change ping intervals
Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.
It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals
7 votes -
Expand the view on the Quick Reply, Help Desk Topics, and Category fields.
While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.
My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…
3 votes -
Realtime location on device integration with google maps
add realtime location feature integration with google map
6 votes -
Edit To field
Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.
3 votes -
Design your own "Pane of Glass"
Atera wants to be able to be a "Single Pane of Glass" but in reality we're going to have other sites that provide us data we need on a daily basis. Thing of my Ubiquiti Unifi dashboard, etc. If we could input a page URL for a pane on our Dashboard that shows a live view of our logged-in dashboard from another site. This would be a quick way to get to any other site's data or stats in a quick glance instead of keeping a tab opon on your browser all the time - PLUS then Atera could market…
5 votes -
Guardz Add-on
Guardz is an Israeli-based company and can go a long way toward being a turn-key solution for security compliance. It provides fantastic data for Annual Security Risk Assessments and Compliance standards. Would be great if we were able to leverage this through Atera as part of your offering!
5 votes -
Dynamic Billing. Calculating assets depending Tag, installed software, etc
I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.
2 votes -
Possibility to translate everything show toward customer/user
I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.
2 votes -
Cut and Paste into command prompt and powershell
Cut and Paste into command prompt and powershell
4 votes -
Granular Schedule under IT Automation
it would be beneficial to be able to schedule IT Automation to run every 5,10,15.. minutes. Right now the best is once a day. If you need it to run more often like every 5 minutes you need to create hundreds of schedules.
2 votes -
For roles and permission: ability to create groups of technicians and then assign those groups to the customer
For roles and permission: ability to create groups of technicians and then assign those groups to the customer so they can have access to the clients. As soon as you add a new technician to a group, that technician will then have access to X client. As of right now, if we create a new customer, we then need to go to each technician and give them that access. It can take a long time. A lot of our technician have a different role each.
10 votes
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