4690 results found
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support time-based automation rules in cascade
Would like support for time-based automation rules in cascade.
As an example, a ticket is automatically set to pending after 3 days with no response. Then set to closed automatically after 3 additional days with no response.Based on my conversation with support, currently, if changes were applied to the ticket automatically, the next rule that should be triggered will not work.
3 votes -
It would be nice to be able to exclude certain windows event errors from sending an e-mail. So not the event ID but the particular error
It would be nice to be able to exclude certain windows event errors from sending an e-mail. Not the event ID but the particular error message if it is not causing an issue with the system.
1 vote -
Better notifications and android auto
Please increase notifications so that you can choose a specific client for new open tickets before assigned, it will also be awesome that these notifications come up on android auto, so if I leave early I don't have to check my cell all the time while driving, it can pop up like a whatsapp message on android auto and read it aloud, you guys know we always trying to access when we not at the office, the app needs some consideration, I also can't push any scripts from the app
1 vote -
Agent Chat API
Need to expose an API for the agent chatting feature to allow it to push chat requests to a Teams channel, Teams bot etc.
2 votes -
Using the Rank Field
When Creating a customer, make the Rank editable. (IE: Platinum, anything else MSP use)
Also allow to add a rank for existing customers.
6 votes -
SNMP Table
We would like the ability to add OIDs as columns to the Devices Table for viewing multiple SNMP devices and their OID values.
4 votes -
System alerts for end users
It would be nice for the HelpDesk agent to be able to send push alerts/notifications when tickets are updated/changed, when there is a known system outage, etc.
1 vote -
SysAid Integration
Hi,
I'm using SysAid as my ticketing system.
Can you integrate Atera to it so we'll get all user's device info from Atera to SysAid or Vice versa?1 vote -
blocking software from launching
It would be great to have to ability to block unauthorized inventoried software from launching. There are installers that does not require administrator rights to install and some of my users have learned that.
5 votes -
Have CVEs show up under associated device, alerts/tickets, dashboard.
- CVE show up under the associated Device (Wks,Srvr,etc)
- Create alerts / tickets based on CVE / Device. rules for severity.
- CVE should affect severity and have an icon at the top of the device view screen.
- CVE Dashboard - including resolutions over time and newly discovered. so you can track progress and historical / resolved CVEs
24 votes -
Ticket Automation - Customer Grouping
Regarding Ticket Automation, if there was a way to consolidate rules to customer sites
For example; I have over 40 rules and 5 rules per customer
1 vote -
Adjust the timeout period when machines go offline.
When machines go offline I would like to be able to reduce the time it takes to show the machine as offline in the dashboard. Right now it is 3-5 minutes. I would like to be able to manually specify this timeout period.
1 vote -
Connect to linux device with ssh on other port than 22
As for connecting to a linux device with ssh always tries port 22. We NEVER use thoid default port. I want to connect via ssh to any port given.
2 votes -
Personal Password
I am used to using Teamviewer where I can set a password that only I know before accessing the device. I even have the option to do MFA so I get prompted on my phone if I want to allow the remote connection into a device. These features would be great on Atera.
1 vote -
Make Fit to table width save in a view
It would be nice to have the "Fit to Table Width" option save with a custom view. We swap devices a lot in our environment, and to have that auto adjust along with the view would be great!
1 vote -
Security - Potential CVEs XLS file export
At the Security - Potential CVEs , the exported xls file with the CVEs records (Summary and Detailed sheets) appears without the expanded detailed information of the CVE.
7 votes -
Patching & IT Automation: Exclude Preview Updates
i would like to have the option to exclude "Preview Updates" from Patch-management. we dont need to be beta testers for Windows-Updates ^^
12 votes -
ESET is not responding to my support requests
First off, I'm trying to provide feedback, but selecting that section only opens the "Have an idea for a new feature?" so that is why my feedback is here. The issue I am having is that ESET has never responded to my support requests, I have submitted three requests and have never heard back from anyone. The irony is that I just received a request from ESET for feedback on how their support service performed. This reflects badly on Atera because you are referring ESET.
1 vote -
Integrated Quote System for Technical Support Requests
It would be useful to implement an integrated system for creating quotes directly from technical support requests. This feature would significantly improve operational efficiency and transparency with customers. Here's how it could work:
1, When a customer requests an intervention (e.g., for a server issue), the
system would allow for immediate quote generation.The quote would automatically include:
2.1-Hourly rate (differentiated for on-site or remote interventions)
2.2Estimated time required (non-binding in case of unforeseen issues)
3.The customer would have the option to:
3.1-Accept the quote (by printing, signing, and stamping it, then attaching it as
an acceptance response)
3.2-Reject the…1 vote -
Guardz Add-on
Guardz is an Israeli-based company and can go a long way toward being a turn-key solution for security compliance. It provides fantastic data for Annual Security Risk Assessments and Compliance standards. Would be great if we were able to leverage this through Atera as part of your offering!
9 votes
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