4689 results found
-
Customer portal contact password stored in insecure manner
The contact password for the portal/KB can be sent to the contact in an email template. This means that it is stored in reversible encryption or worse, plain text in the DB. This is a big security risk. Passwords should be stored as non reversible hashes.
4 votes -
Deploy agent from network discovery
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)
132 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
-
Reboot in Safe Mode with Networking
There have been many instances where I need to reliably reboot a Windows endpoint into Safe Mode with Networking so that I can run scripts and/or remotely connect to it.
I have a script that will do this now, but it would be excellent if Atera could build this into the agent so it isn't a guessing game. Rebooting into Safe Mode remotely can break my access if something goes wrong, and since 95% of what I do is entirely remote, having a reliable way to do this is really important.
23 votes -
Change linux command prompt / terminal user
Command prompt / terminal is opened as root. It would be great to define another user account which lower privileges. Also the terminal is not working if root has /sbin/nologin set.
2 votes -
Create contacts from the asset flow
Being able to create a new contact from the assets flow so if I started to work on an asset and then realize I don't have a contact, I don't have to go out of the flow.
3 votes -
connect multiple 3rd party accounts for the same app
Allow multiple connections for the same 3rd party app using different accounts. We are an MSP for government entities who would like to keep their accounts under their own name to ensure security and ease-of-mind if switching to a different MSP. We would still like to connect multiple of our clients to our Atera account for remote access and streamlining purposes, while keeping separation of finances and titles between customers.
1 vote -
Creation of a ticket each time a computer is shut down from the helpdesk
It would be good if a ticket were created automatically each time a computer was requested to be shut down, from the helpdesk.
This would allow for a more detailed history of actions on each computer.1 vote -
Knowledge base overhaul + Numbering and sequence
Please add the ability to sort the categories (Numberung, sequence)
Also make a full overhaul of the Interface it looks like 2010. Simplicity and realtime movement of Articles to Customers, Sections, BusinessUnits.3 votes -
Wake on Lan automation
We enabled WOL (Wake on LAN) on our desktops. It would be great if we can schedule a WOL packet being send to offline computers before processing the automation task. So we never interupt the end users by processing the updates outside office hours.
124 votes -
Ability to merge tickets using the API
We have some automatically generated tickets that we would like to automate merging into parent tickets. From what I can see the API doesn't have an option to merge tickets.
1 vote -
upload software for bundles
We would like to be able to upload installers for software that is not available under bundles
Another idea - Could you add the SentinelOne installers?
7 votes -
Atera View Only User
I suggest that Atera allow the creation of a user with view only permission instead of a technical account so that customers can view their device profiles and information. At present, Atera only allows customers to purchase technical accounts which is not in the interest of customers to check the status of the computer only.
4 votes -
List all customers and their total devices on one report
Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!
16 votes -
Automatic authentication of support users
Automatic authentication of first time users of the Helpdesk Agent. I will get a lot of pushback when introducing the new ticketing process because users will have to register, receive a code via email and enter it into the agent's form. In an industrial environment, this is asking a lot. There should be a way to deploy the agent to all workstations and have Atera poll the domain controller (via LDAP?) so that it pulls the credentials automatically.
This is by far the best way to introdice the new support portal. And that technology is not new. You would simply…
4 votes -
Apple Business Chat
Apple Business Chat integration to allow MSP's to directly communicate with customers using apple devices quickly.
10 votes -
Install over Intune
You currently describe how to install by GPO. However GPO is old school and a lot of people are moving cloud only. How about providing instructions to install with current MDM platforms that people are using like Intune (Microsoft Endpoint Manager), Jumpcloud, JAMF etc.
22 votes -
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following:
That HTTPs, doesn't work using this method.
That a user can use a fowarder, i.e. helpdesk.xxx.com -> helpdesk.company.atera.com.If a forwarder is used, at least they can still point towards their domain, which forwards to Atera page etc.
1 vote -
Microsoft RDP
The ability to use Microsoft RDP over SSH to servers.
13 votes -
Open up system console and run on user contact:
Open up system console and run on user contact: We used to have it in Managed Engine, you can open up the system console, you have a way of seeing it under the use contact. That would be useful something that need to run on a user contact (command, to clear credentials).
1 vote -
Ability to filter devices based on type of contracts
Ability to filter devices based on type of contracts
1 vote
- Don't see your idea?