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5019 results found

  1. Patch management

    To be able to schedule Patch management tasks, this would be useful for Mac devices that require Upgrade patches to be run via Patch management instead of IT Automation profiles.

    This workaround is useful for Mac devices that are offline, in order to help automate pushing Upgrade patches

    71 votes
    5 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  2. Dark Mode

    Is there any pipeline to support dark mode.

    260 votes
    5 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  3. Label printing for assett management

    Add the ability to print asset management tag labels for managed assets.

    36 votes
    3 comments  ·  Asset management  ·  Admin →
    How important is this to you?

  4. Ubiquiti Integration

    Ubiquiti Integration

    905 votes
    8 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  5. Out of Warranty Date on Devices

    There needs to be a date field for all devices that can record the end of warranty on a machine. In our department, we use that functionality to determine when a PC needs to be replaced.

    45 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  6. Hardware inventory

    It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.

    It seems like a essential feature for this software to be able to have an inventory of a client

    624 votes
    8 comments  ·  Reports  ·  Admin →
    How important is this to you?

  7. Atera to update a device name automatically after the device name has been changed.

    In the case of re-purposing a device and changing the name of the device, it would be great if Atera could automatically update the device name in Atera instead of to manually have to update the name.

    24 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  8. Emails to other than the requester

    I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.

    26 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  9. Windows update roll back

    It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.

    Every product that I have used in the past offers this feature.

    119 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  10. Dark Mode Now

    Feel like you all are ignoring the dark mode requests at this point. Please do a dark mode quickly. The only tool I use without dark mode and it seems crazy you have not implemented this yet.

    16 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  11. "Update all" button on Devices page

    I believe there should be a button within the navbar of the Devices tab that once selecting specific machines, allows you to update all patches on those machines, rather than doing a report, manually clicking all unnecessary machines or doing it patch by patch on the Patch Management page.

    23 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  12. Allow for customization of columns on ticketing screen

    On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.

    Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.

    324 votes
    41 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  13. Automatically close Alert tickets when resolved

    Would be really helpful to have alert tickets automatically close when the alert is resolved
    For example Machine status unknown ticket closes when machine is back online!

    87 votes
    3 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  14. MS Office Updates

    MS Office patches not listed as an available update.
    Please enable the ability to show available/installed Office patches.

    753 votes
    1 comment  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Email technician when they have been @ tagged on an internal note of a ticket

    When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"

    308 votes
    6 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  16. "Power Automate"

    Atera is widely used for its robust features, including remote monitoring and management (RMM), professional services automation (PSA), and network discovery.

    Integrating Atera with Power Automate will allow us to automate repetitive tasks, reduce manual intervention, and ensure seamless data flow between Atera and other business applications.

    *Benefits

    Enhanced Automation: Automating tasks such as ticket creation, updates, and notifications will save time and reduce the risk of human error.

    Improved Efficiency: Streamlining workflows between Atera and other applications like Microsoft Teams, SharePoint, and Outlook will enhance productivity.

    Better Data Management: Ensuring consistent and accurate data across platforms will improve decision-making…

    23 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  17. Deleting comments

    Ability to delete comments.

    If an external email has dropped inappropriate content into a ticket, we should be able to delete that ticket comment to remove the content.

    23 votes
    2 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  18. Approval by Admin for new devices being added to Atera Tenant

    An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.

    17 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  19. Free Dashboard Account

    Add the ability to login to a dashboard account for media walls in offices etc so the whole room can view the core dashboard data continuously.

    It's V expensive to pay for an account in full for this option when all we need is the dashboard showing on a big screen for visibility.

    903 votes
    24 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  20. Patch Management Alerts if more than xx updates

    An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.

    The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check

    16 votes
    1 comment  ·  Alerts  ·  Admin →
    How important is this to you?
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