5016 results found
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Multiple Support Addresses
In Freshservice MSP version of the Helpdesk, i have had the option to setup clients with their own support addresses.
I can get you screenshots if needed.
Here is the setup:
As the MSP, i setup my default support address.
Then i setup each client that requests their own support address (Incoming & Outgoing). They can then send an internal email and get a reply from an internal email as well.This helps with clients that have their own smaller IT Dept that piggyback off the MSP helpdesk for cost savings and in the event of escalation or Out of…
4 votes -
Internal/External note location
Move the internal/external note option closer to the compose message window.
4 votes -
Auto-resolving ticket improvement
With the new addition of auto-resolving tickets powered by ChatGPT, can the specifications of users' and agents' computers be used to help provide specific instructions for both generating solutions and generating replies? For example, a simple ticket from a user asking how to restart their computer should generate step-by-step instructions based on their OS, using the information that Atera already knows.
2 votes -
Option to Disable ChatGPT in Atera.
While the risks of ChatGPT and AI are still being identified, Atera should implement an On\Off button, giving organizations the ability to turn off ChatGPT until they are comfortable with the risks.
3 votes -
Threatlocker has released new feature such as thirdwall and some more.
Threatlocker has added some more features to their products such as Thirdwall and some more and they are not available in Atera. It would be great if you guys can add those features.
6 votes -
Add contacts in mobile app
Add new contacts under a company via the mobile app to make the app more iPad/ field tech friendly.
1 vote -
Add passwords in mobile app
A way to create new passwords for clients or devices in the mobile app while speaking with customers.
5 votes -
Notes in app
A way to add notes to a customer in the mobile app.
6 votes -
arguments
Have the option to have arguments as variables and/or the ability to add/change arguments on a per run basis without having to go to admin page and modifying the script
2 votes -
Session indicator
SplashTop Session indicator is a temporary popup. You need to improve it for confidentiality reasons.
Splashtop provider a persistent banner but we can't use it with Atera's integration
5 votes -
Integration with supremo
Integration with Supremo (as team viewer)
6 votes -
Ability to run a simple customer list that shows custom fields, i.e. assigned technician
It seems like such a simple thing but we need to be able to run a customer list report. We would also need to include or filter by any added custom fields to the record.
1 vote -
Add extension field in the contacts for editing
We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because…
5 votes -
AI Automated Ticket Replies
AI Automated Ticket Replies: to create an automated reply to a customer based on their request. To ask basic questions. Email template in the ticket automation rules is good but it would be nice that AI would create a response and send it to the customer
3 votes -
Disable the chat for multiple devices
Disable the chat for multiple devices
1 vote -
Stop certain tickets from being reopened
The ability to have a status such as "Block ticket" which will prevent the ticket being re-opened. This would be very useful for people who like to include the help desk in random email threads that are not support requests. I felt like this could have been easily achievable through ticket automation, however it doesn't appear to work and Atera support have advised this is not possible.
1 vote -
Configuration Policy for installed software, settings
Assign a baseline policy for what software and settings should be applied and auto correct/reinstall if a change is detected. Similar to SCCM baseline configuration.
1 vote -
Customizable Step by Step Task Automation
I would like the ability to create a step by step automation to control the order of which tasks/scripts get installed and insert reboot/shutdown tasks as needed. The automation would complete when all tasks have been completed in order. Having the ability to stop or continue on a task failure would be helpful as well. This would be similar to the automation of a Task Sequence in SCCM.
12 votes -
You need non-social media based support options. Facebook & Reddit are okay, but you need a standard community board where Atera users can c
It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people.…
2 votes -
run script as administrator
Need the option to run some scripts or powershell commands as an administrator.
10 votes
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