4903 results found
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Atera Customer Portal Wordpress Plugin
Create an Atera wordpress plugin that will enable an end-user to log into the Atera Customer Portal with their wordpress account.
2 votes -
Device Description field availability
The de vice description field should be available for reporting. At lease add it to the Auditor report
2 votes -
Knowledge base overhaul + Numbering and sequence
Please add the ability to sort the categories (Numberung, sequence)
Also make a full overhaul of the Interface it looks like 2010. Simplicity and realtime movement of Articles to Customers, Sections, BusinessUnits.3 votes -
Adding images in the custom assets module
Consider adding images in the custom assets module to provide a visual representation of an asset or model, making it easier for users to identify and distinguish between them. This can save time and reduce errors when managing multiple assets or models.
10 votes -
Consider adding traceability to the custom asset module
Consider adding traceability to the custom asset module it would allow for better tracking of asset movement and history, providing insights into the lifespan of an asset and helping identify any issues. Additionally, traceability can enhance security by ensuring that assets are being used in their intended locations and by authorized personnel, traceability would allow for quicker identification and resolution of the issue.
7 votes -
Atera View Only User
I suggest that Atera allow the creation of a user with view only permission instead of a technical account so that customers can view their device profiles and information. At present, Atera only allows customers to purchase technical accounts which is not in the interest of customers to check the status of the computer only.
4 votes -
Different Thresholds for Different Disk Drives
I have two or more drives to monitor and I am only allowed to monitor all or none with the same threshold. I wish to monitor two drives differently. One set to 90% and one set to 4GB for critical.
13 votes -
Stop sending information to facebook
Add the possibilities to stop the transmission of all the action taken inside atera to facebook.com with unique identifier.
1 vote -
Remove Availability monitoring in bulk for SNMPs
Remove Availability monitoring in bulk for SNMPs
2 votes -
Have the ability to display notes in the REVERSE order of creation
Would it be possible to have an option to read the notes in the reverse order of creation please ?
From the last created to the first please ?
It will be more efficient for our technicians !
As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.
The new technician MUST move to the last note to know his task!3 votes -
ChatGPT (GPT-3 Engine) on Native Chat and/or Microsoft Teams
Having the option for customers to ask basic questions using the ChatGPT model (either using the native Atera chat or Microsoft Teams (Even better!)).
I would love to have the option to restrict the level of complexity that is provided to the person requesting the chat, as well as a "second-tier" that either transfers the chat to a real human that shows online, or automatically generates a ticket on behalf of the end user.13 votes -
Backup Option with Backblaze B2 Storage
Backblaze B2 storage, by far, is a much better value per GB and an easier sell for customers than Acronis and Axcient. These are the current B2 integrations https://www.backblaze.com/b2/integrations.html
Please add yourself to this list and come up with an option, if technically feasible.
8 votes -
Script and software install for offline system
Set some scripts / software installation to run for offline systems as soon as they report online,
Curranty you can install software or run scripts if a system is online, can we set these software or scripts to run for some machines even if it is offline, and it can be executed when the system/agent is online?
9 votes -
splashtop
Granularity of control of where Splashtop is installed.
Instead of All On or All Off for everyone, allow to choose on a per agent, or at least a per customer basis.8 votes -
Associate scripts with a customer(s), or per customer scripts
You may have scripts that contain information that pertains to only a single customer. In order to prevent engineers from running those scripts potentially on another customer, it would be incredibly helpful to be able to do either:
A. Associate scripts with a customer(s)
B. Have scripts that can only exist with a given customerAn example of a use for this: Deployment of an external or otherwise unsupported security product that requires a customer GUID that is supplied as an argument for an MSI installer. This feature would prevent a mismatch for this scenario from occurring.
9 votes -
MailinBlack Integration
MailinBlack Integration
2 votes -
Mobile app: see which servers are offline
Mobile app: see which servers are offline - more important than the rest
4 votes -
ZIP code auto populate
ZIP code lookup, ask simply for ZIP and have a setting in the admin portal to default to US or whatever country you do business in. Then one could enter the ZIP code 10019 and New York, NY should auto populate in the city and state field based on that ZIP.
1 vote -
IT automations/Threshhold Report
A report that includes all of a clients computers and what IT automations/Patch management profiles are applied to each machine.
2 votes -
search device custom fields
The ability to search for custom fields.
14 votes
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