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5038 results found

  1. It would be very useful to add time entry information in the Advanced Reports Ticketing Summary. This would be in an effort to have better TimeSheet reporting abilities/options.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  2. block of time without an end date that automatically renews when the time is up

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. Have a button to copy the username, not just the password. and have a built-in password creator

    5 votes

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  4. When exporting tickets into an Excel spreadsheet times are off (needs to be corrected)

    1 vote

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  5. Agents now have the ability to create a Ticket or Task from a Ticket’s thread entry or from a Task’s thread entry.

    Need to create a separate ticket or task from a user’s message to separate or expand on that item? No problem! Now with thread action, agents can simply create a new ticket or task with the message and keep it in the original ticket thread. Thread actions are noted in the original ticket thread with reference to both the new item as well as the thread item it was pulled from.

    1 vote

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  6. adding the extra captcha to the log in is an extra pain, but understandable. Could you lower its requirements to not be case sensitive? I believe Microsoft captcha is not case sensitive. It just takes extra time especially on a laptop to log in.

    My 2 cents

    2 votes

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  7. Custom reports should be included in the second tier plans

    2 votes

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  8. Purchasing of add-on features should not be an "all or none" in being applied to agents. For instance, we would like to only purchase Network Discovery for one or two of our agents as they are more Tier 2 or manager level, but there would be no need for the rest of the agents to use this feature.

    1 vote

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  9. could we please alphabetize the "Display in Section" list when creating new KB Articles?

    5 votes

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  10. Set up an integration with Apple Business Manager to automatically integrate our Apple devices (MacOS, iOS etc...) into Atera

    22 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?

    11 votes

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  12. Warranty Master /Scale Pad added to the apps site, or adding these features to your current reporting. This will greatly help with life cycle and budgeting for IT departments and for MSPs for Clients. Ability to count devices, and retire them with assets value.

    8 votes

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  13. Ability to run a script after a software/bundle execution (goal : inject some custom settings or set software's defaults)

    1 vote

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  14. Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.

    75 votes

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  15. From what support tells me 20 installs per minute limits any software deployment to small batches. Aside from the limit, the network potentially chokes up at the internet line. These are limits that need/can be managed. For example... determine if the software is already installed, and if not, determine the number of IP addresses receiving the request, round robin downloads by randomization of a delay between 1 - 15 minutes and peer to peer share the downloaded file for deployment or designate an agent download point inside the network as preferred method if available.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. Ability to generate individual work order summary per ticket

    We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)

    Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it…

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. With more users working remote, it would be nice to be able to lock a laptop so it cannot be used from the dash. Similar with what you can do with iPhones if it is lost or stolen. Once locked, we should be able to enter a password or remove lock from device dashboard.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. Select multiple tickets after searching, this option is not available. Cleaning up the ticket queue is pain. The ticket queue is missing basic functions.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. When creating a new ticket in Atera (not via mail), have the ability to have the description field as an internal note.

    This way our first line could give a detailed description when creating the ticket for our other lines to follow up without giving this info to the contact.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Additional information on why a script failed

    99 votes

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