5046 results found
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bundle
Ability to run a script after a software/bundle execution (goal : inject some custom settings or set software's defaults)
1 vote -
Powershell & CMD.exe Launch Options
Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.
75 votes -
peer to peer software installation
From what support tells me 20 installs per minute limits any software deployment to small batches. Aside from the limit, the network potentially chokes up at the internet line. These are limits that need/can be managed. For example... determine if the software is already installed, and if not, determine the number of IP addresses receiving the request, round robin downloads by randomization of a delay between 1 - 15 minutes and peer to peer share the downloaded file for deployment or designate an agent download point inside the network as preferred method if available.
2 votes -
Timesheet / Work Order customizable reports
Ability to generate individual work order summary per ticket
We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)
Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it…
4 votes -
Laptop Lockdown
With more users working remote, it would be nice to be able to lock a laptop so it cannot be used from the dash. Similar with what you can do with iPhones if it is lost or stolen. Once locked, we should be able to enter a password or remove lock from device dashboard.
3 votes -
Select multiple tickets after searching
Select multiple tickets after searching, this option is not available. Cleaning up the ticket queue is pain. The ticket queue is missing basic functions.
3 votes -
New Ticket description - able to set as internal note
When creating a new ticket in Atera (not via mail), have the ability to have the description field as an internal note.
This way our first line could give a detailed description when creating the ticket for our other lines to follow up without giving this info to the contact.
3 votes -
Additional information on why a script failed
Additional information on why a script failed
99 votes -
list of activated devices for "work from home"
add list of activated devices for "work from home" near the subscription panel of "work from home"
7 votes -
Linux text editor support in Terminal window
None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.
7 votes -
3 votes
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Killing Two Ants With One Shoe
Title: Add Domain Account or specified accounts to Atera and to Shell/Scripts
Currently Atera uses system and current user for scripts and shell. Adding Domain credentials to Atera would eliminate storing passwords in clear text under scripts and make management easier for accessing domain resources - network drives etc...
With a system account - there is no access to domain network resources like drives. Yes there are work arounds using net use and possibly adding a domain account under Services.msc - Atera - Logon - domain account. What if the domain account breaks?....I mean yeah, there is a possibility to…
11 votes -
Reverse Ticket Conversation history
Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.
2 votes -
clickup
It would be amazing if you added a project management tool like ClickUp.
8 votes -
Dynamic ticketing.
Dynamic ticketing. Different set of questions dependent on what department/store/business is selected.
For example, if I select that I am from department A, I would get a set of questions for the ticket that would be different if I selected department B.
2 votes -
Reviews
It would be nice to have a review page where you can go and look at all reviews left by users or clients. It is hard to keep track of reviews now, simply having to rely on the ticket number or name of the user is that submitted the review. I like seeing the dashboard display, but a dedicated page to look at all reviews over time would be helpful.
1 vote -
Change Conversation order - Newest to oldest
We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section
2 votes -
Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote -
time entry templates
It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.
1 vote -
bit locker
Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.
2 votes
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