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5044 results found

  1. When creating a new ticket in Atera (not via mail), have the ability to have the description field as an internal note.

    This way our first line could give a detailed description when creating the ticket for our other lines to follow up without giving this info to the contact.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Additional information on why a script failed

    99 votes

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  3. add list of activated devices for "work from home" near the subscription panel of "work from home"

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  4. None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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  5. 3 votes

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  6. Title: Add Domain Account or specified accounts to Atera and to Shell/Scripts

    Currently Atera uses system and current user for scripts and shell. Adding Domain credentials to Atera would eliminate storing passwords in clear text under scripts and make management easier for accessing domain resources - network drives etc...

    With a system account - there is no access to domain network resources like drives. Yes there are work arounds using net use and possibly adding a domain account under Services.msc - Atera - Logon - domain account. What if the domain account breaks?....I mean yeah, there is a possibility to…

    11 votes

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  7. Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.

    2 votes

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  8. It would be amazing if you added a project management tool like ClickUp.

    8 votes

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  9. Dynamic ticketing. Different set of questions dependent on what department/store/business is selected.

    For example, if I select that I am from department A, I would get a set of questions for the ticket that would be different if I selected department B.

    2 votes

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  10. It would be nice to have a review page where you can go and look at all reviews left by users or clients. It is hard to keep track of reviews now, simply having to rely on the ticket number or name of the user is that submitted the review. I like seeing the dashboard display, but a dedicated page to look at all reviews over time would be helpful.

    1 vote

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  11. We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section

    2 votes

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  12. Be able to include computer name, IP address in the Requestor Info in user generated tickets.

    1 vote

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  13. It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.

    1 vote

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  14. Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.

    2 votes

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  15. 4 votes

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  16. would like this option, we have to look into pending tickets now to check if they are in someone's calender :)

    2 votes

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  17. Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)

    1 vote

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  18. Microsoft Licensing integration

    189 votes

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  19. Can you please add the ability to suppress/alerts for devices indefinitely? At the moment the longest I can set it is 5 hours which is annoying for devices that I need to have alerts stop for.

    3 votes

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  20. Allow for device management via Intel AMT to allow remote control of device pre-boot.

    9 votes

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