5042 results found
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Laptop Lockdown
With more users working remote, it would be nice to be able to lock a laptop so it cannot be used from the dash. Similar with what you can do with iPhones if it is lost or stolen. Once locked, we should be able to enter a password or remove lock from device dashboard.
3 votes -
Select multiple tickets after searching
Select multiple tickets after searching, this option is not available. Cleaning up the ticket queue is pain. The ticket queue is missing basic functions.
3 votes -
New Ticket description - able to set as internal note
When creating a new ticket in Atera (not via mail), have the ability to have the description field as an internal note.
This way our first line could give a detailed description when creating the ticket for our other lines to follow up without giving this info to the contact.
3 votes -
Additional information on why a script failed
Additional information on why a script failed
99 votes -
list of activated devices for "work from home"
add list of activated devices for "work from home" near the subscription panel of "work from home"
7 votes -
Linux text editor support in Terminal window
None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.
7 votes -
3 votes
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Killing Two Ants With One Shoe
Title: Add Domain Account or specified accounts to Atera and to Shell/Scripts
Currently Atera uses system and current user for scripts and shell. Adding Domain credentials to Atera would eliminate storing passwords in clear text under scripts and make management easier for accessing domain resources - network drives etc...
With a system account - there is no access to domain network resources like drives. Yes there are work arounds using net use and possibly adding a domain account under Services.msc - Atera - Logon - domain account. What if the domain account breaks?....I mean yeah, there is a possibility to…
11 votes -
Reverse Ticket Conversation history
Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.
2 votes -
clickup
It would be amazing if you added a project management tool like ClickUp.
8 votes -
Dynamic ticketing.
Dynamic ticketing. Different set of questions dependent on what department/store/business is selected.
For example, if I select that I am from department A, I would get a set of questions for the ticket that would be different if I selected department B.
2 votes -
Reviews
It would be nice to have a review page where you can go and look at all reviews left by users or clients. It is hard to keep track of reviews now, simply having to rely on the ticket number or name of the user is that submitted the review. I like seeing the dashboard display, but a dedicated page to look at all reviews over time would be helpful.
1 vote -
Change Conversation order - Newest to oldest
We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section
2 votes -
Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote -
time entry templates
It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.
1 vote -
bit locker
Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.
2 votes -
4 votes
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Set ticket status from "Pending" too "open" when not in calender for 24 hours
would like this option, we have to look into pending tickets now to check if they are in someone's calender :)
2 votes -
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
Microsoft Licensing integration
Microsoft Licensing integration
192 votes
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