4903 results found
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Change layout to tickets
It would be awesome if the end user could navigate through "square", clicking from macro-categories to specified categories and automatically fills the relevant fields.
Example
Hardware/software configuration -> print installation -> select the printer(s)
HR resources -> onboarding new employee -> (fill contacts fields and hardware/software/permissions required)
2 votes -
Deeper integration with Axcient: Alerts etc
Deeper integration with Axcient: Alerts etc
4 votes -
Activity logs for IT Automation + Threshold Profiles
Activity logs for IT Automation + Threshold Profiles
9 votes -
Ticket subject line in reports
Ticket subject line in reports
1 vote -
Email Encryption for all outgoing emails from Atera to Users via ticketing.
We often work with users who may need password resets or new account creations. It would be nice to have a built-in feature that allows us to encrypt these types of communications to ensure the safety and security of credentials. Currently, we have to use other software.
11 votes -
GoToConnect
Integration with GoToConnect for screen pop's, tracking customer calls and information along with texting.
1 vote -
Associate Atera install with the same agent in the app
I've had to reinstall Windows on several computers and it would be optimal if, instead of adding the device as a brand-new agent, there were an Atera install package that could be downloaded from a specific agent in the app so that the device would stay associated with the same info in Atera.
For example, if I reinstall Windows on agent PC-100, I would like to be able to reinstall the Atera agent on PC-100 and not have two PC-100 devices in the Atera app.3 votes -
Helpdesk agent install automatically when Atera agent gets installed
I want the helpdesk agent to get enabled automatically on the agent upon installation
29 votes -
ticket automation rules based on tags
ticket automation rules based on tags
3 votes -
1 vote
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multiple requester for one ticket
We'd like to have the possibility to have more than one requester for a ticket, in case it's a bigger outtage we can inform more people at once than have to contact every single one of who is affected by the outtage.
That'd be great, thanks!
1 vote -
Device check in missed notifications.
It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.
E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.
3 votes -
Disable File Transfer or at least alert end user
If a user is WFH you need to be able to disable the file transfer option for users or at minimum, if you are accessing someones files/downloading them, the end user should recieve an alert/notification similar to if you connected into their machine, that "AdminXXXX has downloaded a file". I think that would be a basic security/privacy requirement. Fact you can just download files without end person knowing isn't right.
2 votes -
Attachment is missing on the ticket notification email.
Add attachment to the ticket notification email.
2 votes -
Links to and from Tickets and computers
When accessing an agent's page (computer). We should have a list of active related tickets and an option to have a history of all the tickets related to the agent.
Now if I do a general search with the computer name, it doesn't show the tickets in the results unless it's a ticket created from an alert because an alert puts the name of the computer in the ticket title. It seems unclear how the link between tickets and agents is made. When creating a new ticket from the Tickets page we should be able to select an agent form…1 vote -
Can you guys please implement the ability to create Estimates?
I would love the ability to create Estimates and convert into invoice if customer approves.
4 votes -
Customer portal contact password stored in insecure manner
The contact password for the portal/KB can be sent to the contact in an email template. This means that it is stored in reversible encryption or worse, plain text in the DB. This is a big security risk. Passwords should be stored as non reversible hashes.
4 votes -
reboot required list
If there is any filter or report that can export devices which require a reboot.
5 votes -
Connect to devices registered in Atera console from a Linux machine.
I have a Linux machine and I need to connect to devices registered in my management console.
Please make it possible to connect to devices registered in Atera console from a Linux machine.4 votes -
1 vote
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