4903 results found
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Device Board ordering
Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?
Would be super useful
Cheers
J
1 vote -
Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT2 votes -
Password Protect Custom Field
Protected Custom Field - It would be great if we could hash or protect custom fields in order to store passwords, as these can be pulled from API or PSAtera. This could be utilized to give unique local passwords to each workstation.
11 votes -
Possibility to create a report for the material per customer, but only for the chosen material.
This will allow excluding old material, but keeping this material in the client to keep the history.
1 vote -
3 votes
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2 votes
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Script-based Threshold Item
The new script-based threshold item is a really great addition, but it highlights an important component missing from Atera - inheritance.
When applying thresholds to endpoints, it's necessary to have thresholds inherit monitors from upstream thresholds. Right now in Atera, only one threshold can be applied to any endpoint at a time. What we need are thresholds that can build upon each other and overwrite values based on where the value changes.
For instance, I'd like to configure a top level (default) threshold to apply to everyone, but then get more specific with thresholds at a customer, and even more…
9 votes -
Legacy OS Agent
Please provide an option for a legacy OS agent. even if that agent doesn't have all the capabilities of the current agent, it would be nice to have some limited features and monitoring for our Servers that are in a static configuration and cannot be upgraded.
3 votes -
Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes -
Site Contact variable for email templates.
Hi, we use Atera in an IT department.
We have set up our sites as Departments.
We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.Thanks.
1 vote -
Individual contact notes and contanct/customer schedule entry
Although potentially niche, it would be nice to have individual contact notes to document things like hours, work days, multiple positions, position changes, what the contact manages for larger companies, typical problems, the list is very large. Having a general note area that looks neat would be extremely useful for providing the fastest and best service. A easy to edit availability schedule for calls or in office times to troubleshoot hardware would be extremely beneficial to help plan out the day.
3 votes -
phone
Client phone numbers on ticket's active as click to call
1 vote -
Advanced Reports, Alerts Auto Resolve Time Field
Need to know what date/time an alert is created and when it resolves. Currently the easiest way to see this is with an email. I would like to have this date/time of the alert time and alert auto resolve time to be able to view from the advanced reports.
2 votes -
hide things not in my subscription
I have no desire to look at all the hot pink 'upgrade' buttons. Especially since several people can then click the button and change the current subscription
14 votes -
quick click to assign ticket to myself
If I need to assign the ticket to myself, I don't want to look in the drop down, I want to have a small icon next to the drop down assigning it to myself.
1 vote -
Release Ticket
An employee opens a ticket and a manager has to release the ticket, e.g. new customer,....
1 vote -
UI Scaling, Fonts
The ability to adjust UI scaling or set a much more compact view (for the browser experience) is needed. Large fonts and plenty of whitespace may look neat and clear at first, but they don't often translate to speed and efficiency for work. Having to continuously scroll around to see more than 10 items or read subsequent comments in a relatively short conversation is not optimal. I would gladly exchange all the margins and padding for relevant information that keeps me productive.
12 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
21 votes
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