5047 results found
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Have an API key just for different users
Having only 1 API key is limiting. If I have a junior dev, and I want him to develop some API things, but I don’t want him to have access to delete commands, and commands that could be disruptive, develop a framework so we need to know that the api work properly. API call change do a lot, Granularity for users. Have an API key just for one user
10 votes -
Billing Options ACH invoicing etc
Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.
4 votes -
Need more than 5 Asset Types
We are limited to only 5 asset types. This is very short sighted since there are many more types of assets in the IT world. i.e. Phones, Switches, Routers, Computers, Monitors, Toner, to name a few. We should be able to add as many as we need.
6 votes -
Duplicate or Copy Assets
It would be nice, when adding multiple assets of the same type, to be able to copy them. That would make bulk adding of items such as computers or phones easier.
2 votes -
Copy or include Devices with Custom Assets
Since devices are assets too, it would be nice to see them or, at the very least, copy them to the Assets tab so all assets can appear together... and then be able to report on all of it.
6 votes -
asset report that includes devices
We neet to be able to run an asset report for our clients (and ourselves). It should include the devices along with the custom assets since devices are assets as well.
8 votes -
Integrate 3rd Party App for EU (DE + ES) Accounting Software
It would be great o have for EU Clients more Integrations available. QuickBooks and Xero are not ready either for DE nor ES Market. Was doing a trial and liked it but its not complaint with the local law, GPRO and general tax reporting API connections. Can we have more integrations like SevDesk, SumUP, Odoo?
10 votes -
Ability to sort Technician Comparisons alphabetically
In classic reports > Technician Comparison
Seems strange that we don't have the option to sort alphabetically
1 vote -
Ability to create different round-robins for tickets
Ability to create different round-robins for tickets.
We have technicians that are on different shifts and we would like to assign it as such3 votes -
Integration of customers IT technicians
We are a msp and we manage the IT infrastructure of companies who also have a part time it technician. It would be great if this person could use some features of Atera e.g. remote maintenance, ticket etc.. for a cheaper price.
2 votes -
Helpdesk Agent activation
When I assign a contact to a device, the helpdeskagent should automatically take over this information, so that no token setup is needed anymore
2 votes -
Client Ticket Assignment
Auto Assign Tickets, to Clients, based upon Subject Header of the email sent. (Not only the email address that it is sent from.)
6 votes -
Add attachment capability to the Quick Response Template
Add attachment capability to the Quick Response Template. Helpful in quickly disseminating useful guides to users.
1 vote -
Support to connect to a 365 mailbox
It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier
4 votes -
Add toolkit menu to the agent so users can pick from pre-programmed commands
Add a menu to the agent where the users can perform basic troubleshooting tasks "CLI PS1 commands" curated by us so they can do a DNS flush without intervention of a technician.
3 votes -
"Charge me now"-button
If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.
If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.
Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.
1 vote -
linet
Integration with Linet
1 vote -
Hebrew
Support Hebrew language through the system.
3 votes -
1password
Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection
1 vote -
Access to remove Custom Asset default fields
Would be nice if we could either remove or make the default custom asset fields not required?
4 votes
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