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4903 results found

  1. In the Products and Expense Report there is currently no DATE column.
    It would be quite helpful to add that column. As it stands now, you must drill into each ticket and pull the information

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  2. It would be advantageous to have IP subnet as an attribute for a location. Upon setting that attribute, devices can intelligently be attached to the site if they are in that subnet.

    11 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. It would be nice to be able to push the Atera agent install using Active Directory group policies. For instance you could target and Active Directry group, like production and push the agent out to all of the devices in the group.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. I cannot believe there is no export yet, on alert page. It is kinda crazy how many info can see on alert page but i cannot export em.
    Someone should create a feature that makes possible to export all alerts i see, by using filters, and export em with date/time when issue started and ended

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. Advanced reports: The 1 non-ticket related dashboard that you give everyone for free “Hardware Inventory” the overall windows PC count when you drill down shows the same pc on multiple rows – once for each hard drive that it has – can this be fixed ?

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Advanced Reports:The interface from the atera link for advanced reports - goes straight in to a “Main view” dashboard, Ideally it should link to the menu that you get up when you click the folder icon, so that you can select what you want to open a dashboard/existing report/create a report

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Advanced Reports: There is no access to the installed software tables, I know there is the atera built in reporting – but I wanted to see if I could add to the dashboard all the non-compliant versions of java and VOIP apps etc.

    2 votes

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  8. Advanced reports: actual bitlocker keys (not 100% essential)

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Would be nice to have more than one API key. Our CTO’s concern is that
    o It is not really protected in any way
    o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good

    19 votes

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  10. Grafana for data visualization

    2 votes

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  11. Reckon accounts Integration

    1 vote

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  12. The option to add customized buttons on the device/customer device interface to trigger frequently used scripts.

    The speedtest button would be a great example. Select a device and click a button for one click script runs and get the device speedtest.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Add a new batch option for product and expense separate from contracts.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  14. To be able to upload folders under attachments would be nice

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  15. Customer portal for viewing tickets only - i dont want the customer to be able to open the ticket. We want to open tickets once we speak to customers on the phone. We don't want them to have the capability of opening tickets on their own but we would like to provide them the possibility of checking the status of their tickets

    1 vote

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  16. On the device page there is a manage available patches button, but when going tin to folders this is not available.
    It would be very helpful to have this option under folders as well.

    3 votes

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  17. It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the…

    7 votes

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  18. Signal One Integration

    1 vote

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  19. Network discovery: to permanently be able to remove devices when the scan

    5 votes

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  20. Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.

    2 votes

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