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  1. Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.

    Thank you in advance for this novelty which I have no doubt will appear very quickly.

    1 vote

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  2. We need the ability to use the same contact email address on more than one customer for billing purposes, and the reason, a contact can be a business owner/decision maker on more than one company (customer). Ex. Parent companies, business investors, etc.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. 1 vote

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  4. NEED:
    We need to be able to verify through API the INVOICED (True/False) of any time entry.

    EXPLANATION:
    Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.

    WHY:
    We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to…

    6 votes

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  5. With larger companies it is not easy to get every employee on an Atera account just to view our knowledge base.

    1 vote

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  6. When clicking on Customer (https://app.atera.com/new/customers) you're taken to your list of Customers where you're able to 'Search customer name'( https://app.atera.com/new/customer/#####). On the screen that contains various tabs;Contacts, Contracts,Devices,etc, the line below where the name 'Devices' in bold appears it would nice to see/show; 'Online: ###' and 'Offline:###', and have the ability to click once and those selectioned deivce are shown on the page.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  7. we often do have devices where no AV software is needed or because of a used software an AV software would be a big problem. sothen this produces an red alert in audit report. therefore a switch should be present at the device like "Availability Monitoring" but with "No AV needed" so this will not produce an missleading red alert for the customer...

    2 votes

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  8. I really do not understand why a missing Office does produce an red alarm info in the audit report? not every devices must have an office installed. there are tons of devices not used for office workers but anything else. so where here is the alarm?

    1 vote

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  9. Audit Report graph beam for hard disk always uses red which is an alarm color. instead the report should use same color design like in the device view. means empty disk green, next level orange and nearly full red...
    always red is a nogo.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Get the Foldername in addition the to FolderID from /api/v3/agents

    6 votes

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    1 comment  ·  Admin →
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  11. Add the lastlogintime to /api/v3/agents

    6 votes

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  12. Option, to not send an email to contact. Sometimes we have to mail to an external company, an email which the contact not have to see.

    Please add the option, to 'Do not send email to Contact.'

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. I would like to simply be able to see the total number of patches that were applied to a customer over a specified period of time. This number would be used for monthly reporting to customers to show value.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  14. Integration with Invoice Ninja https://invoiceninja.com/

    1 vote

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  15. Info in Audit Log is often vague or missing. I want to see more activity. For example
    1. What script was ran not just 'a script was ran'.
    2. Patch installed, including patch name (currently patch install not recorded)
    3. Technician John connected remotely with Splashtop
    etc

    12 votes

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    1 comment  ·  Reports  ·  Admin →
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  16. It will be useful to have the ability to generate a report per client with all the tickets activity in the last week/month

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. Allow dashboard notification for users attempting to install their own software, that do not have administrative permissions to do so. Give technicians the ability to review and then authorize installation that would "temporarily" grant admin permissions to that specific instance

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  18. The current process for adding time to tickets is not very efficient.

    1. The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
    2. The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
    3. A faster solution would be to have a drop down…
    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. Having only 1 API key is limiting. If I have a junior dev, and I want him to develop some API things, but I don’t want him to have access to delete commands, and commands that could be disruptive, develop a framework so we need to know that the api work properly. API call change do a lot, Granularity for users. Have an API key just for one user

    10 votes

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  20. Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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