5082 results found
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Audit Report for All Companies not just one at a time.
I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.
10 votes -
Notification Center
Notification center is kind of limited. If we get a ticket, we don’t get a notification. Would be nice to have a bing that tells when a customer answers for example, it will allow us to respond faster.
2 votes -
Customize Snippet
Create your own snippet
5 votes -
Run scripts as specified user
It would be great to be able to:
--> run scripts with users - other than SYSTEM or current user
--> run scripts as credentials stored in the Atera Password-Manager24 votes -
Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Public Notes in ticket - don't send email
Would like to enter public notes (available to contact/customer in portal) but choose whether to send update via email or just add note to ticket.
10 votes -
Close with Message
When I used Spiceworks, one of the features that was present was to add a note (which would be emailed to the user) while simultaneously closing the ticket by checking the "close ticket" box.
My users are usually pretty happy folks, so it's not uncommon for me to get a "thank you" or similar message in response to a solved ticket. If I respond with "no problem!" etc. then they get that message and then also a repeat of it when I close the ticket (since they get a message with the last notes added when I close the ticket).
…
5 votes -
Valuable Updates Still Missing?
Why does it seem to take so long to get simple things included? Things like customizable statuses / notes(emails) into the ticket should also be placed in as time entries because there is effort being taken to communicate with a client, which should be accounted for............
Atera is a nice platform, but there are just basic things missing that should not need to be...........
1 vote -
Customer account creation
Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.
1 vote -
Schedule report : Email Subject is to generic
When scheduled reports are created -
a generic message
"Your Atera ‘Agent Health’ report is here"
Can I option be added to either use the description (name of report) - or option to add the detail for the message
This way you know exactly what the content of the email is - rather than having to click the link5 votes -
Splashtop Business Integration
Allow to integrate with Splashtop Business account. Much like with the current ConnectWise Control.
16 votes -
Custom Icons on devices
Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.
My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.
Currently…
4 votes -
Resend portal Email
A way to resend a customer the portal welcome email, without deleting the contact and re-adding.
24 votes -
Hide Network Discovery from Menu
Please create a way to hide "Network Discovery" from the menu for those of use not interested in purchasing that feature. Having "Network Discovery" with a "+1" bubble is visually annoying.
11 votes -
Emailed response thread context
Email reply thread context is lost if the user replies out of order, showing only the response, causing confusion for the user and technician at times. It would be better if the context of the reply was available to review in this case, maybe click or hover to see the context of the reply as we cannot make the assumption that the user is responding in the correct context either.
2 votes -
Custom tags with hierarchy like auto tags
The auto tags have a hierarchy in many instances - Hardware, Application, Network as top levels, and various things as sub-levels.
Need this ability with our own created tags.2 votes -
disable file transfer
It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
Some customer can be confused to know that we have a background access to their local files8 votes -
Better Billing for Non-MSP Atera Customers
We currently use Atera for in-house support only, not as an MSP, and also have the Bitdefender AV component. We receive two separate bills each month, one for Atera technicians and one for Bitdefender licenses.
We would like to see two improvements:
- Billing with Atera that does not require a credit card (prefer Invoicing)
- Unified billing when using Atera and any other add-ins, such as Bitdefender AV.
Thank You!
2 votes -
Device Numbers
A field to show how many devices each customer has would be great. We need an overview of device numbers per client on one page ie.
Client 1 - 24
Client 2 - 12
Client 3 - 45
etc.3 votes -
block windows 11
Block Windows 11 on all devices recorded in Atera
12 votes
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