4677 results found
-
Pin reply or internal note to the top of ticket
The ability to pin a reply or internal note to the top of a ticket.
In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.7 votes -
Onboarding Tickets
When we sign up a new client, we would like to be able to open a Ticket within the system with all the onboarding tasks assigned. This would then mean, if I opened a ticket my colleague could action this and tick off which onboarding tasks they have completed. This would be really beneficial!
5 votes -
"Run now" from IT auto profile on activity log
Ability to know when a technician has clicked on "Run Now" under activity log
3 votes -
Log IT Automation Profiles that are manually run
If any tech manually runs an IT automation profile, currently that information is not logged. I would simply like to see that if an automation profile is run, who did it?
5 votes -
Atera Back up
Backing up or exporting files: We spend all of our lives backing up things for our customers, feels uncomfortable not to back up our databased. if Atera is hacked and if we don't have a back up and we will have a problem. It would be a facility to have a backup of Atera. It is not about migrating to a new service. Us knowing we have a secure backup every week and every night.
64 votes -
block or deactivate the agent download URL
Sometimes third party software/provider found the Agent download URL and tried to install it to ensure it is not malicious, so those devices appears on our console. We suggest to create an option to block or deactivate the agent download URL in order to avoid this issue.
1 vote -
Email template be applicable to the reply section
Would like to see the possibility of an email template be applied to the reply section automatically.
This is a great idea to make sure the ticket number and ticket title will automatically be added to the replies.
Even moreso when the same user has multiple tickets, to be able to differentiate between them.2 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
Exclude some processes in alarm view of RAM utilization
It would be useful to exclude some processes, like the backup process, in the alarm view of memory usage. Because during backup time the server should use all available memory resources.
1 vote -
Power consumption overview
Measure power consumption of devices and generate a monthly cost overview with local electricity prices
7 votes -
Fil d'ariane / breadcrumb
Have a breadcrumb to make it easier to return to the step just before and facilitate navigation in each menu - Avoir un fil d'Ariane afin d'avoir plus facile a revenir a l'étape juste avant et faciliter la navigation dans chaque menu
4 votes -
Select custom dates for billing batch
We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.
7 votes -
clean up old request
some of the features being voted are already in place making feature board cluttered and time consuming cycling through ideas.
3 votes -
Limit atera sign in to mac address
Limit atera sign in to mac address. so only my supplied computers can have access to atera but not restricted to to a location via IP
4 votes -
Custom atera menu
Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal
13 votes -
Text Box fonts need to be darker
When looking at the text boxes on the dashboard or webpage the fonts color is a very light gray. Can you adjust and make it black. Headers seem fine, but what is in the text box is not.
1 vote -
MFA\2FA option within the password records
Hi,
If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.
8 votes -
List recently added agents
I wonder if and how I can know easily what agents have bee added recently.
5 votes -
Add customised Agent download links to the customer portal
It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -
- We setup the customer and add their users
- The user can then login to the customer portal
- On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.
The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…
10 votes -
Patch Graphics Drivers
Ability to patch graphics drivers, i.e NVIDIA Graphics driver, instead of having to manually push the update for hundreds of machines.
2 votes
- Don't see your idea?