4883 results found

1. Teams plugin for customers or engineers to create tickets

   Teams plugin for customers or engineers to create tickets from chats. Just a button......

   14 votes

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   1 comment  ·  Delete…  ·  Admin →
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2. The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.

   The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.

   2 votes

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   0 comments  ·  Billing  ·  Delete…  ·  Admin →
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3. Integration with TP-Link Omada
   7 votes

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   2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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4. Add Last Logged User to Software Inventory Report

   Please add a column for Last Logged User to the default output of the Software Inventory Report for detailed excel export in the Devices tab.

   Right now, I have to export a detailed excel report then go into the customer profile to see the last logged user and manually add them. It is very time consuming, especially if several different software changes were made to several machines between report runs. Having this column added by default would make it alot faster.

   This is my very specific request.

   4 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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5. Login to Atera with Windows Hello through Auth0 on multiple devices.

   Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.

   17 votes

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   4 comments  ·  Security  ·  Delete…  ·  Admin →
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6. Scheduled custom scripts and templates

   I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed library of various common scripts. You could copy and edit from one of those scripts to use as a template, or just make your own custom scripts from scratch. There were also community-shared scripts that you could grab, where other MSPs had published their own scripts.

   This would be very useful to have, and be able to deploy in bulk or individually to select agents, machine groups, and/or customers. Think of it as a cloud based, multi-end point "task scheduler" like what is built in to the Windows OS.

   I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed… more

   6 votes

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   0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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7. Add indicator on ticket that a remote session is active or when the last remote session was held

   Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a VIP contact, I NEED to know what's up). Instead of slowing my tech down who is actually trying to fix the problem by asking him manually, again what's going on, and him typing back WIP - some indicator (! or a colored dot maybe) that someone is currently remoted to her machine (the device has a relationship with this contact), at this moment, that would give me peace of mind as a manager without nagging my tech and slowing them down. Or maybe add something to the Ticket activity list so it's only one click away?

   Either somewhere on the ticket, indicate who is currently viewing the ticket (or who has most recently viewed the ticket) or something indicating a tech is currently remoted to that device. For example, I had an urgent ticket come in and I reached out (via external communication) to a specific tech to address the ticket. By looking at the ticket I can see in he's assigned the ticket to himself and asked the contact for permission to remote to her computer. She responded and now I don't know what is going on (and because they are gold customers and a… more

   4 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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8. HTTPS Agent installer link

   When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the customer to download the installer. I do so by clicking on the "other options" dropdown below the Download button, and send them the automatically generated link under "Share the installer download link with your customer". The problem here is that the auto-generated link uses the HTTP:// protocol in the URL. Sending this to the customer always results in their web browser blocking the download for security reasons. The workaround has been for me to copy the link, and just change HTTP:// to HTTPS:// in the URL. Sending them the HTTPS:// link always works fine. Doesn't take a lot of time to do it, I just don't always remember to do it when the need arises and almost always have to send a second e-mail with a new link after manually changing the URL to include HTTPS:// because the first link didn't work due to using HTTP://.

   So in fewer worss, can we please fix the "Download agent installer" wizard to auto-generate a download link using HTTPS:// instead of HTTP:// in the URL that is to be copied and sent to our customers? I imagine that would be a very quick and easy fix.

   When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the… more

   6 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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9. Option for Template Scripts for Big Installers

   Hi,

   First of all, thanks for what you guys do... runs my business, makes my life easier everyday.

   I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:

   If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for EACH client. That adds a lot of unnecessary data upload. What I'm thinking would be great is maybe the following:

   1. Adding the option for that script your creating to be intended to be a TEMPLATE / GENERIC one. When this checkbox is checked, the arguments and other things are disabled execept for the option to upload a file "usually msi or exe". Boom save and done.

   2. When you want to create a script that is based on a template, now there would be a button to press like "Create Script From Template", you get to select that generic template and it just recreates the normal script screen but with the file section prefilled to that templated file.

   i hope you guys get the idea, i think it would be awesome for you guys to save space and saves us time in how we generate scripts.

   Hi,

   First of all, thanks for what you guys do... runs my business, makes my life easier everyday.

   I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:

   If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for… more

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Mass add devices from a spreadsheet

    When you need to setup many generic devices for monitoring, you should be able to upload a .csv with the required details for each device, which then populates the chosen customer's device portal.

    1 vote

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    0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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11. Add Spanish as a language option

    Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.

    8 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. ticket tagging

    Feature request;

    1) option to make tagging mandatory when creating a new ticket
    2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
    3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)

    2 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. Auto Zoom Map

    The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers

    4 votes

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    1 comment  ·  Dashboard  ·  Delete…  ·  Admin →
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14. Restore lost data from Atera

    Restore lost data from Atera

    1 vote

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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15. Ability to locate a device.

    Ability to locate a device.
    If we lose a computer would be nice if we could locate it.

    1 vote

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. Ability to remote silently

    Ability to remote silently on the customer's computer without disrupting their working

    9 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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17. Helpdesk Agent for Mac OS

    There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

    18 votes

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    1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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18. agen

    Baixar todos os clientes ativos na plataforma em PDF

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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19. Dashboard - Tickets closed per technician

    Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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20. Integration Trendmicro Worry Free MSP Solution

    Integration von Trendmicro Worry Free MSP Solutions
    - Rollout Antivirus on Clients and Server
    - Monitoring Trendmicro Events in Atera

    11 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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