5037 results found
-
Option to disable auto ticket creation on chat.
It would be nice to have the option to disable automatic ticket creation when chatting with an end user. We don't use the ticketing system so it's just a nuisance to us.
4 votes -
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
Ticket Generation: Agent or Customer Able To Open Support Ticket From Task Bar
4 votes -
Devices Section: Exportable To Include Custom Fields
Devices Section: Exportable To Include Custom Fields
2 votes -
Deduct time from time entry
On the time entry screen, it would be helpful to have the option to deduct time from a time entry. When technicians are working on a single ticket all day (like an onboarding or on-site issue), they need to be able to deduct their 30 minute lunch or time that they worked on another ticket while still accurately marking the time that they started and stopped that day. So if a technician is on-site from 8:30AM-5PM and took a 30 minute lunch and had a 20 minute phone call for another ticket, they could mark their time entry as 8:30AM-5PM,…
10 votes -
Improve Patch Summary status report
At the moment you can only see the top 10 devices but I need to see all devices that have patches outstanding for that customer. At the moment the only way to do this is to go page by page of devices and manually check this.
6 votes -
Suppress alerts schedule
Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).
16 votes -
duplicate profile
Need to override setting on a device based and duplicate threshold profile
2 votes -
report
Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.
4 votes -
CheckBox option under Folders
Under folders, have the checkbox ability as well so we can select some devices
7 votes -
Alerts on Back-Up info
Get backup info. If there is an issue with a back up, to be able to get alerts. right now we don't have info
1 vote -
Edit Relations Action Under Folders
Ability to move devices in folders directly under Customer > Devices > Folders > Unassigned. We cannot do it right now
2 votes -
Create alert when agent is not able to connect to Windows Update Server
If the agent is not able to collect data from Windows Update to check the update status, or the agent is unable to download the updates (both due to network problems at the client, proxy settings as example), the agent will not see any new update, so the device is displayed as "up to date" in the dashboard.
Please set an alert, when the agent is not able to pull windows update information or the updates itself, and why (you may have an exception which you could forward to the alert).
1 vote -
OnCustomer Site API Value
OnCustomer Site API Value: dropdown to select True or False for OnCustomerSite
1 vote -
Agent Activation tied to Policy
It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.
Syncro handles this via policy, as do most other RMM's.
10 votes -
Enable HTML Editor In the Quick Reply Templates
HTML Editor for Quick Reply Email Templates
Option to view the HTML Editor for Sumernote added to toolbar its only add 1 tag more in the codecodeview: toggle wysiwyg and html editing mode
https://summernote.org/deep-dive/Already Released for the Email Templates but no for the Quick Reply Templates.
12 votes -
Filter devices based on user activity
When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.
I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.
This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.
7 votes -
proforma
In add to i nvoice is useful to add proforma for customer.
1 vote -
resolution
It would be very useful to be notified (e.g. an email) when an alert has been automatically resolved.
For example, if a server goes offline I get an email and if it comes back online I always get a resolution email2 votes -
Show battery and charge state on agent side
Show actual state of charge and if the device is connected to the power line if it is a mobile device. Nice to have.
5 votes -
TAX on billing update
To be able to have a section on the invoice where example;
Total for a item to be able to extract the 10% tax so on the right hand of the invoice will show we charged $100 for a item and the system will auto show on the right the amount in tax and not without us having to do the total part of the invoice and gets added on top.
1 vote
- Don't see your idea?