5041 results found
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Ticket Description Snippet
The ability to include the initial ticket description in email templates.
4 votes -
Open Device in New Tab from Ticket Screen
When working in a ticket there are many times where I want to switch to the device. There's a button to go to the device, but it doesn't open it in a new tab. This causes problems for navigation - especially when I need to stop and start the ticket timer. If I right-click on the device to try and manually open it in a new tab, it ends up in a load loop and never completes.
1 vote -
2 votes
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column
Add a column which shows the applied Automation Profile.
Customer ---> Customer X ---> Devices
Devices ---> Devices List
3 votes -
unable to find merged tickets
You cannot locate a merged ticket using the old reference number. The ticket which has been merged in to should be associated with the merged ticket and show up in searches.
5 votes -
Export ticket fields to CSV
I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.
There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!
6 votes -
Atera Agent version Upgrade
Hi Atera Team,
Good Day!
I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to…
10 votes -
Advanced Filtering
Currently there is no way to filter off of information like Domain. Not a huge issue, but would be useful to have access to that for the purpose of monitoring domain membership through Atera.
2 votes -
Display key OID values on either the dashboard or device list
It would be nice to have a dashboard pane that can be configured to display a grid of key OID values.
example:
Device Disk space CPU % Temperature
Server 1 30000 10% 22CI think the SNMP template would need a "display on dashboard" flag for the OIDs as well as the display would need to group by SNMP template so all similar devices are together.
The same is true for the Devices list - it would be nice to have the option to display key OIDs on the line with the device, i.e. flag "temperature" as a key OID…
2 votes -
Bulk Add Custom Field Parameters Via CSV Import.
Bulk Add Custom Field Parameters Via CSV Import.
Currently, when a new custom field is created, that field has to be filled out one device at a time by browsing to each device page. This takes way too much time. It would be much easier to be able to export a device list with the custom field(s) as a column in a CSV and then fill out the CSV and import to update the devices' customer field(s).8 votes -
Multiple Ticket Boards
The ability to create multiple or custom ticket boards. Examples like Alerts, Admin Work, Projects, Escalated.
With appropriate work flow rules as well
20 votes -
Attach files to script
Attach executable files to script:
One big thing that is missing is the ability to attach executable files to scripts so that custom software can be installed. Similar to Kace, and I think NinjaRMM has similar functionality. I find the chocolatey feature to be of little use since it appears to use the public repo. Chocolatey doesn’t recommend using the public repo for production use.11 votes -
Xero Sync Specified Items
Xero: You need the ability to sync and link specified items similar to how you do it with customers.
1 vote -
Notes under customers
More extensive notes:
I cannot see anyway to write general notes about a customer besides a one line note.31 votes -
Alert schedule profile
Alert schedule profile
Create Schedule profile that can be imposed on specific Alert or Threshold profile
When alert should be active or not .
( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )Scheduled profiles can be used for other needs in the app other then Alerts
Thnanks
6 votes -
Dependent Alerts
I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.
This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.
10 votes -
Additional Monitoring Metrics
Monitoring metrics like latency, data jitter, and round-trip time (RTT) are very common in other monitoring solutions. It would be great if Atera added these metrics to TCP, HTTP, and Generic devices for much needed insight.
Additional metrics that would be extremely useful for monitoring WANs are bandwidth capacity and bandwidth consumption.
10 votes -
Monitor History Over Time
Right now I can only see about a week of monitoring history for TCP, HTTP, SNMP, and Generic devices. I'd really like to see more data than that - at least enough to see trends over the course of a year or two. I'd also like to be able to report on this info.
9 votes -
custom values monitoring
Be able to execute and collect the result of a custom script via the agent (similar to zabbix) to monitor and alert about custom parameters in the device
8 votes -
Read only access for Atera and Asset management Tool in Atera
Hi Atera Team, Good Day!
1.We are using Atera last few months , we have more than 10 support engineer and we need to provide them atera portal access read only the user can only see the option in atera can monitor and can't do anything .
- We required Asset management in Atera. we are having 1500 machines like laptop ,Desktop,Macbook,Tablets,Ram,Server,Switch,Router,Firewall.etc
we need to maintain the asset ,we assigned these to whom and the user are currently working or resigned . how many stocks we have so that we need to maintain. I asked these question in chat box they…
4 votes
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