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5041 results found

  1. Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.

    As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.

    24 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. At the top of the Customers page, add an "Export Customer List" and/or "Export Filtered Customer List" button that generates a CSV file with all of the Customer's general details (Name, Contact Email, etc.) This will help customers reconcile their Customer List in Atera with their active Customers to ensure accuracy.

    25 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.

    5 votes

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  4. Make it possible to add to the "full client name" an abbreviation or a kind of company ID code. We have this in other systems (documentation in IT portal for example) and are quite used to search for "WH" instead of "Westinghouse" etc.

    4 votes

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    1 comment  ·  Customers  ·  Admin →
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  5. I would like to be able to set the Time Zone per site.

    3 votes

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  6. Subscription/Invoices:

    A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
    With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.

    A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
    Example
    Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
    Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…

    1 vote

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  7. API: The possibility to find a computer by its DeviceGuid

    The possibility to find a computer by its DeviceGuid, so there will only be 1 result, if the computer is there – then we don’t need to run through more machines with same “machineName”

    Get agents for specified machine: GET /api/v3/agents/machine/{DeviceGuid}

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  8. See all tickets related to the device, under the device.

    4 votes

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    1 comment  ·  Devices  ·  Admin →
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  9. Watch guard Integration

    8 votes

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  10. Add other remote assistance apps as atera new support assistance, because I don't trust AnyDesk no more, We will be so happy if you add more options like Radmin, Anyviewer and other support in case some like the AnyDesk incident happens,

    1 vote

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    0 comments  ·  Admin →
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  11. We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

    For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

    Here's the scenario:
    We have ~50 3rd party software titles that…

    5 votes

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  12. Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    738 votes

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    Planned  ·  38 comments  ·  Mobile App  ·  Admin →
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  13. Would be great to have a direct connection with iDrive's Helpdesk RemotePC. Would be a simple integration and provide an acceptable / affordable alternative remote connection method as SplashTop has its issues and so does AnyDesk.

    1 vote

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  14. Freshdesk Integration or features like that

    2 votes

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  15. It would be great to manage MDM device through Atera using Miradore.

    6 votes

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  16. I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.

    6 votes

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    2 comments  ·  Billing  ·  Admin →
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  17. Allow the serial number to be a hyperlink that when clicked, it copies the serial number and then opens another web browser tab that is the support website for the brand of computer you have and you can then past the serial number and search warranty information or other specific information for that specific computer.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. It would be beneficial if Atera could include a feature enabling the import of Google Forms. This enhancement would significantly streamline our onboarding, offboarding, and internal departmental transfer processes.

    Having a template Forms feature within Atera with functionalities similar to Google Forms would be advantageous for handling equipment requests and maintaining a consistent and efficient workflow.

    This improvement would contribute to a more seamless integration of processes within the Atera.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. Hi Team,

    Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.

    Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.

    This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks

    63 votes

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