5071 results found
-
Mileage tracking
Ability to track mileage within the ticket system. This would allow tracking a technicians mileage and charge the customer with ease. All techs use a ticket to support so this would be awesome. Other systems have this feature.
32 votes -
Include purchase date in export for Products and Expenses
Include the purchase date for Products and Expenses, which is already required and collected, in the CSV and other export options. The current behavior seems to be to groups all Products and Expenses at the end of an invoice without showing the collected purchase date, making it impossible to associate correctly with one or more tickets on the same invoice above. Including the purchase date would clarify the invoice and avoid manual work to type the same date already collected by the system into other fields to provide a reference.
1 vote -
ChromeOS agent
ChromeOS port of the agent for chromebooks and other devices running chromeOS.
Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.
27 votes -
Widget for Disk Capacity
We would like a widget in the dashboard for disk capacity alerts. as this is one of the biggest reasons why we took Atera. Unfortunately we cant monitor this properly now.
3 votes -
GitHub Integration
Would be great if Atera could actively pull source code from GitHub. Right now I save all my current automation scripts into GitHub and have to manually open the script and copy the contents to update the scripts in Atera.
Would really streamline the whole process if Atera would can connect to our GitHub repo's to and it update the scripts in Atera doing a fresh pull or maybe doing a nightly pull based on a schedule job you can configure.
2 votes -
Work from home activations list
You charge money per "Work From Home" customer activation, but when I asked you told me to find out what customers have it I would need to look at EVERY customer to see who has it. When I started that process I had almost 200 customers. After hours of looking I finally had the short list of 18 that had this feature. This is something that should be as easy to see as who has online backup. Please add this ability to save your customers hours of searching each individual customer. If you charge for this it should be easy…
25 votes -
Customizable Step by Step Task Automation
I would like the ability to create a step by step automation to control the order of which tasks/scripts get installed and insert reboot/shutdown tasks as needed. The automation would complete when all tasks have been completed in order. Having the ability to stop or continue on a task failure would be helpful as well. This would be similar to the automation of a Task Sequence in SCCM.
12 votes -
Product Qty on Hand and Serial numbers
For products and services add a few more fields to product settings:
a) Qty on hand
b) Serial numbers
This way if a tech creates a ticket and adds outgoing hardware like a laptop they can choose the model from the product list and choose which serial they are pulling from inventory. If there isn't enough qty they wont be able to add the product. Admin can replenish the qty on hand as they order product.2 votes -
Network Discovery: Security Audit
We'll scan any given network and asses the security focus on:
Installed Antivirus
- AV 1 (version, last scan)
- ...........
- AV n (version, last scan)
Anti Spyware
Firewall
Open ports (both workstations/servers and SNMP devices)
What would you like to see in addition?
966 votes -
Network Monitoring
I'm currently trialing Atera, and loving the platform so far - the only thing I'd suggest with network/monitoring and alerts is having the option to select numerous agents as the network monitor - for example with SNMP or generic, reason for this is, if your monitoring agent is offline; I've noticed with generic it doesn't show that your devices that are being monitored by the agent as offline. Perhaps have a round-robin method of monitoring, thus if a monitoring agent is offline but another is online it'll still monitor your network devices - but also, with that being said if…
1 vote -
Userfriendly Names for all kinds of Alerts
we had to switch to script-based queries for Windows Event logs because Atera does not allow custom labeling for alerts in the alert dashboard. The events are signaled with an Atera-specific label and the corresponding event ID. Since we operate the alarm dashboard on a wall-mounted TV for quick responses, it is not helpful to only see "just an event ID". As a custom name for alerts is possible for scripts but not for event log queries, we suspect that your development team may have simply overlooked this. Having custom names for the alert dashboard for all queries would certainly…
2 votes -
Quick access to PC Power Settings
It would be handy to quickly view the computers power settings and apply quick changes to the power settings.
20 votes -
Logoff user from RDS session
It is often necessary to log out a client from an RDS session with a suspended client application. It would be good to be able to do it from the mobile and website applications without logging in to the RDS server desktop. Just like Acronis can do it
1 vote -
Multiple warning/critical alerts for Hard Disk usage within one Threshold profile
I would like to have the ability to add multiple warning and critical alerts for "HardDisk Usage" in a single Treshold Profile. I want to add different warning/critical tresholds for separate hard disk drives.
I.e: C-drive (system drive) has a warning alert on 85% full and a critical alert on 90%. D,E,F-drives have warning alerts on 90% and a critical alert on 95%.
7 votes -
Logon/Logoff Audit - Too many alerts
I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?
16 votes -
transfer notes
Would be nice to have a way to easily transfer notes from one note to the atera knowledge base without just using copy and paste.
1 vote -
ipfire & ipCop - Agent
Hello.
We monitor a lot of firewalls "ipFire" (also ipCop).
It is also widely used worldwide as an open source solution.A functioning agent would be perfect here! It would simplify a lot of things.
From my point of view, an SNMP query is out of the question.
I just tested it and the effort would (I assume) be limited.
Hallo.
Wir überwachen sehr viele Firewalls "ipFire" (auch ipCop).
Ist weltweit auch sehr verbreitet als OpenSource Lösung.Hier wäre ein funktionierender Agent sehr perfekt! Das würde sehr viele Dinge vereinfachen.
Eine SNMP Abfrage kommt, aus meiner Sicht, nicht in Frage.
…
1 vote -
Password
It would be a relief if the passwords for a device (agent, TCP, etc.) were also displayed directly to the customer. The password management should be changed accordingly.
Otherwise, passwords always have to be stored twice. There is no clarity in this way.3 votes -
comment
Comment function for customers and contacts.
There is no comment function for customers and contacts in order to be able to understand conversation notes with an automatically set date and time. These have no place in the ticket. This information is purely for internal workflow.
2 votes -
Mandatory Time Entry via Automation Rule or Settings Checkbox
I propose implementing a feature to ensure technicians log time on tickets before marking them as 'Resolved' or 'Closed'. This can be achieved through:
An automation rule prompts for time entry upon status change.
Adding a checkbox in the general settings or for each contract to enforce this requirement.
2 votes
- Don't see your idea?