4705 results found
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view profitability for the year
I would like the ability to view profitability as a whole, not just per customer. I would have to run the report per customer than add all those figures up. That feels tedious. Having a report that can add all those numbers up and show me total profitability for the year would be extremely helpful.
3 votes -
When running scripts, to stay in that drop down so you can run other scripts.
When running scripts, to stay in that drop down so you can run other scripts. Currently you need to go into manage, run scripts and search again for the nex script you want to run.
3 votes -
Dutch translation
I would really like the option to have Atera's interface available in Dutch, so I can present the service portal to the employees of my company. Not all of them read or understand English.
3 votes -
Ability to mass run a script it profile from the mobile app
We should be able to run a script or automation profile against a set of machines.
For example, I just read about a CVSS10 issue for chrome and would like to be able to update it without opening my laptop.
3 votes -
Make client inactive
We should be able to have option to make a client inactive or delete it. Sometimes we need that.
2 votes -
More info in Audit Log
Info in Audit Log is often vague or missing. I want to see more activity. For example
1. What script was ran not just 'a script was ran'.
2. Patch installed, including patch name (currently patch install not recorded)
3. Technician John connected remotely with Splashtop
etc12 votes -
Add time to a ticket via API
It would be really useful to be able to add time entries to a ticket via API, The current API implementation (as far as i can see) allows us to read workhours duration and workhours list but not to add time to a ticket via the API.
7 votes -
MacOS .pkg software upload support
We get MacOs in our environment here and there and have a 3rd party antivirus that needs remotely installed and if needed other PKG type applications would need to be installed as well silently. We need Atera to support .PKG file types and know how to install on a MAC via the upload script method.
Having to manually script it is very messy and requires a lot of third-party integrations and sometimes permissions need to be adjusted at the machine level locally. There needs to be more support for silent installation of applications for MacOS for us who can't guarantee…
3 votes -
Integration with Direct messages systems
How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?
849 votes -
Notifications via pushover
Notifications via pushover NEEDS to be an option. The Atera phone app is not reliable and doesn;t keep going off when there is a notification. Plus it keeps needing to be logged into for the ability to see the alerts but most of the time they still don't show up after logging back into the app.
Give the ability to send notifications to Pushover so Atera RMM would detect that a node is offline that we want monitored and push the notification as a urgent notification to Pushover. The Pushover app then will keep alerting on your device until you…
1 vote -
Helpdesk gamification
Gamify the IT Helpdesk (tickets) to make it more fun for technicians. Earn badges, compete against fellow techs or support teams for the glory!
2 votes -
Tabs to be opened for when you click on a ticket, device, alert or customer
Tabs for devices, tickets, alerts, customer. When we have multiple browser tabs opened, it really slows down the platform
2 votes -
External Monitoring
Have the ability to monitor firewalls externally via a cloud poller rather than a device inside the network - e.g. check a firewall over the internet for http / ping rather than relying on the host inside the network being on.
1 vote -
Ability to select the URL to the device from the password tab using the APP
Ability to select the URL to the device from the password tab using the APP would be useful. It would save having to get the laptop out, especially if you are on the road alot and not near a laptop. Possibly an auto login once the url is selected.
1 vote -
Filesystem Microsoft ReFS Monitoring
Microsoft ReFS Monitoring would be helpfull
3 votes -
1 vote
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Software doesn't exist
In Ninja, we could install software based on whether it existed or not. This allowed me to automatically install the software if it was uninstalled for any reason or was missing from deployment. Even was able to generate an alert to the techs
1 vote -
topology
Have a Network Topology Mapper, SNMP based in Network Discovery.
Look to Domotz for inspiration.41 votes -
bitdefender
Would like to send Bitdefender actions (Scan, Timeout) in Atera to Endpoints.
Just like how Webroot can send these actions.
Now at the shield icon of a Endpoint in Atera we only see Webroot actions while we are using Bitdefender.20 votes -
Contact Documentation in Ticket
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on…
1 vote
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