4688 results found
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Software Inventory to show End of Life software
As other asset managers do, such as Qualys, it is often necessary to find and remove End of Life software from devices. It would be a very nice feature if Atera was able to show End of Life dates for known software, frameworks and plugins in the Software Inventory.
11 votes -
Customize Ticket Type
Customize ticket type
15 votes -
IT automation via Heartbeat Schedule
I would like to see a selection of "when device becomes online/available" added to the schedule on the IT automation page. There are many times when an oddball device is powered on for a few hours and it isn't powered on during the automation schedule window. There may be another way around this, but running the IT automation task when the device comes online would be a great feature to have.
2 votes -
CRM integrations
Integration to more in depth CRM systems, Hubspot, Salesforce, ZOHO, Dynamics CRM, ETC....
8 votes -
Windows updates installed with Atera are not synced with local client PC update history
According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.
43 votes -
Dashboard view to show what computers have a healthy or unhealthy bitdefender install
A quick dashboard for visually seeing unhealthy bitdefender agents. If a customer uses bitdefender all assets should have bitdefender, so a way to see if any one agent doesn't have it installed or has issues would be great.
50 votes -
A way to restrict access to knowledge base items (IE a general user Knowledge Base and an IT\Agent Knowledge Base)
A way to restrict access to knowledge base items. For example, a general\all user Knowledge Base AND a Technicians-Only Knowledge Base.
This would allow technicians to 'inform' other technicians of their additions\automations\scripts etc.
7 votes -
Email Encryption for all outgoing emails from Atera to Users via ticketing.
We often work with users who may need password resets or new account creations. It would be nice to have a built-in feature that allows us to encrypt these types of communications to ensure the safety and security of credentials. Currently, we have to use other software.
12 votes -
Detailed Invoices
We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this…
5 votes -
Executive Summery Report for Security Reports
It would make the cost so much more worth it if we were able to do Vuln scans and present an executive report directly from Atera. As it stands now the export is worthless via the excel sheet. It doesnt show the machine names for the CVE's listed
46 votes -
Audit IT Integration
Audit IT Integration
8 votes -
choc
The limit on only 5 software installs an hour from Chocolatey package manager is terrible, I often want to install software across a whole lab of computers. With that limit it makes the software deployment tools almost completely useless. There should not be a limit on that at all.
4 votes -
External backup to 3rd party - IMMEDIATE ACTION REQUIRED!
Found out today that there is no backup or way to backup from atera.
We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!
I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..
TBH i'm going to check this with one…
38 votes -
Decline Windows non-critical updates
Need the ability to completely decline Windows non-critical updates. The only option is to postpone.
2 votes -
Remote
It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.
Kind of like how two people can remote into a server at the same time.
2 votes -
Multiple check boxes
Custom fields for contacts.
Ability to create One custom field that has a Multi Check box feature. Ability to select multiple checkboxes at one time. Example (all boxes can be checked) Main POC, Champion, Accounting POC, Purchasing POC, Champion POC, Technical POC3 votes -
Custom Field for rotating Local Admin Passwords.
The ability to pull information from scripts that have been run via Atera and then publish the content to a custom field.
An example would be to run a script to change the local admin password everyday, and then publish that new password to a custom field for that device in Atera.
We have seen with other RMM vendors via other MSPs that this is achieavble.
3 votes -
Notification in "Machine status unknown"
Hello,
Is there any way to get notification for every hour for "Machine status unknown"?
The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offlineRegards,
Valentinos Koutsoftis3 votes -
Splashtop for linux agent
Add the ability to take control of PCs running linux to perform maintenance on linux in desktop mode
16 votes -
See which technician is on a particular device
It would be great to see which of our technicians are on a particular device. We all work remotely and sometimes we'll jump on the same issue and can't get in because someone else is on it. We'd like to be able to tell them to log out.
1 vote
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