5071 results found
-
Change Email Alert Template so problem is stated in the subject
We would like to change the Email Alerts so that the issue or the problem is stated within the subject line rather than the body of the email.
3 votes -
8 votes
-
topology
Have a Network Topology Mapper, SNMP based in Network Discovery.
Look to Domotz for inspiration.38 votes -
SMB
Good day!
It is desirable and absolutely urgent to have a threshold element with mounted network drives that can be monitored under macOS. This means that there must be a message if macOS loses the connection to the share. It shouldn't matter whether it's AFP, FTP, NFS or SMB.
1 vote -
Ability to attach SNMP devices to tickets
We should be able to directly track work via tickets on SNMP devices.
We should be able to attach an SNMP device to a ticket like we can agents.For example, you need to upgrade a Firewall's firmware. you should be able to track that in a ticket and attach the device to said ticket.
2 votes -
Highlight hovered row in Devices tab for client, similar to the Customers page.
When going to the far right end of the row to Connect or Manage dropdowns, it is a little annoying not being sure I am on the right row sometimes (ultrawide screen, higher res)
3 votes -
Add the ability to save the Eset installer link to a site\company
Why should I have to pull up a static link everytime to paste it in ?
Add the ability to save the URL and use that when pushing the silent install.
4 votes -
2FA Using FIDO Security Keys
Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.
38 votes -
2 votes
-
Run scripts from the Alerts page
It would be helpful to be able to multi-select alerts and run a script against the associated agents.
3 votes -
filter for mobile
The mobile app needs to be able to filter on dates as there is no way of filtering to see for example todays arrival tickets, the app and also the online should allow you to specify date ranges and days, idea would to have a pop up calendar so the we are able to choose the dates we would like , there should be a default filter on the mobile app for todays arrival tickets
1 vote -
Mobile application
Dear Atera Team,
I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:
Task Scheduling Limitation:
Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…2 votes -
Ability to Disable IPV6 from Network Discovery
There are some clients where I cannot change or disable IPV6. This has broke Network Scanning. I need Network Discovery to have an option to "Use IPV4" only.
3 votes -
IAM Solution
Would be great if Atera was able to setup a LDAP server that we can configure windows/mac devices to connect to for OS authentication.
Something like setting up an OpenLDAP server and using pGina to enable authentication for operating systems. This would eliminate the need for folks like myself having to worry about a AD solution just to manage user accounts for all my clients. That way we can have a global repository for every client and configure permissions accordingly.
1 vote -
Software Inventory to show End of Life software
As other asset managers do, such as Qualys, it is often necessary to find and remove End of Life software from devices. It would be a very nice feature if Atera was able to show End of Life dates for known software, frameworks and plugins in the Software Inventory.
11 votes -
IT automation via Heartbeat Schedule
I would like to see a selection of "when device becomes online/available" added to the schedule on the IT automation page. There are many times when an oddball device is powered on for a few hours and it isn't powered on during the automation schedule window. There may be another way around this, but running the IT automation task when the device comes online would be a great feature to have.
2 votes -
CRM integrations
Integration to more in depth CRM systems, Hubspot, Salesforce, ZOHO, Dynamics CRM, ETC....
8 votes -
A way to restrict access to knowledge base items (IE a general user Knowledge Base and an IT\Agent Knowledge Base)
A way to restrict access to knowledge base items. For example, a general\all user Knowledge Base AND a Technicians-Only Knowledge Base.
This would allow technicians to 'inform' other technicians of their additions\automations\scripts etc.
7 votes -
Ticket time blocks
Add a feature/option where we can set a mandatory minimum amount for something like on-site support. For example, set it to where each ticket gets billed at one hour minimum, then at 15-minute increments thereafter. Quite a few MSP's, and other small shops have a mandatory minimum of an hour per ticket in their contracts, even if it takes them 20 minutes to fix an issue. That way, they can have more standardized billing practices.
2 votes -
Idle on Main Device screen
Having a field on the main screen for a device where it shows whether the device is idle, versus having to click through a couple dropdown menus before getting to the info. It would help to be able to see, at a glance, whether the device is indeed idle before connecting up. This avoids connecting when it's in use, which disrupts the client's work most times when in use.
Several other RMM's have this already, which is convenient.
2 votes
- Don't see your idea?