5040 results found
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Billed Tickets Responded Too Cannot be closed
Customers that respond to a billed ticket, re-open the ticket, but you are unable to close them without going through their customer portal.
This is ultimately a huge slog, and clutters open tickets with old un-editable tickets.
Can we get a feature to close tickets that have been re-opened that are billed?
Or potentially an option that consolidates the information in the original ticket into a new ticket if this feature is impossible.
1 vote -
Text selection in app
Unable to select text in the app. Having to use the select text from the Android multitasking menu is clunky at best.
1 vote -
Show oudated software via info alert an show what is the new version and give the function to update it right away
Show oudated software via info alert an show what is the new version and give the function to update it right away
2 votes -
User activity tracking
Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.
4 votes -
Add contact email address as custom variable
Please add the contact email address as a custom variable for Quick Replies and Email Templates. We are migrating from another system and I need this to compose Calendly appointment URLs. These are used by our customers to schedule appointments for the tickets they create.
1 vote -
SUSE All version support required
SUSE All version support required
2 votes -
file transfer
I would like to see the ability to use the same File(s)/Folder(s) Transfer window from the remote session used in the Action Menu where you search for a device.
3 votes -
Linux agent monitor services
It would be grate if you can add function to the all new Linux agent to monitor SNMP, TCP, HTTP and generic services in a network.
14 votes -
Employee Onboarding/Offboarding Feature
A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.
865 votes -
contract and license management
One of the primary challenges in IT management revolves around tracking and managing renewal anniversary dates for licenses, certificates, and contracts. Each of these entities possesses individual renewal dates, which can be handled either through automation or manual intervention. The manual approach involves contacting specific vendors to address the renewal of services or licenses.
To address this issue effectively, it would be highly beneficial to have a dedicated module within the Atera. This module would allow the storage of all contract and license details, including attachments, renewal dates, vendor contact details and quantities. Additionally, it should offer a calendar feature…
5 votes -
Proofpoint integration
Proofpoint integration
4 votes -
Ticket Search - Search within tickets to find previously solved issues
It Would be great to have a option to search within tickets.
Problems and applied solutions are described within tickets.
It would be great to have a way to search in this treasury box to find solutions.Search should be a free search on words as: Internet - Printer - Outlook - firewall - RDS etc etc. The Search should ideally search within ticket title, conversation and timesheets.
I know the feature exists in Autotask and it was a feature we used a lot! We like Atera better but we really miss this option.
Tickets are holding a treasury of…32 votes -
Showing SLA also on Service Portal
It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.
1 vote -
Two Way SplashTop Audio
I got a request for two way audio via the splashtop app.
2 votes -
agent health report from device page
Generate agent health report from device page. When investigating a device, it would be handy to be able to generate the agent health report right from the device page instead of needing to choose reports, customer, device name then generate which takes you off the device page.
3 votes -
Delete IT Automation profile in bulk
Delete IT Automation profile in bulk
3 votes -
AI ticketing translated in French
AI ticketing translated in French
3 votes -
When using Configuration Policy, Windows Update. Wake computers to restart
Hi,
If using configuration Policy and Windows Updates with restart outside of active hours on. Have a feature to wake computer at a time outside of hours to allow them to restart to apply updates
4 votes -
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, org
I want to know if I can customize the reports and when they are exported they are exported in a way that I want to personalize, that is, organize it and make it look better.
Another doubt I have, there is suddenly a way that when I take out the Software Inventory reports, when I export it as Excel, all the devices appear with their program, is that to see which devices have that software it must be done program by program and it is something a little delaying when it comes to seeing a complete report.
1 vote -
bulk automation/installation
General suggestion -- anytime you create an operation, create that operation with multiple endpoints in mind.
When you want to activate an agent, you have to click each individual agent, HUNDREDS OF THEM, ONE AT A TIME and select activate agent. Same if you want to activate chat. Same if you want to install BitDefender. This software is supposed to make managing multiple endpoints simpler, right? It's ridiculous to have to even mention this for a RMM Tool, to be honest.
2 votes
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