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5044 results found

  1. Add an option to cancel scheduled or in process scripts which have yet to run due to offline devices or timing. Not sure where this would be added but the "Recent Processes" page seems like a good location. However, this may not be possible since it is technically a report page.

    3 votes

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  2. Can we get alerts from Dell OpenManage regarding disk failure in RAID, memory failure and others?

    4 votes

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  3. Customers that respond to a billed ticket, re-open the ticket, but you are unable to close them without going through their customer portal.

    This is ultimately a huge slog, and clutters open tickets with old un-editable tickets.

    Can we get a feature to close tickets that have been re-opened that are billed?

    Or potentially an option that consolidates the information in the original ticket into a new ticket if this feature is impossible.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Unable to select text in the app. Having to use the select text from the Android multitasking menu is clunky at best.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  5. Show oudated software via info alert an show what is the new version and give the function to update it right away

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  6. Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Please add the contact email address as a custom variable for Quick Replies and Email Templates. We are migrating from another system and I need this to compose Calendly appointment URLs. These are used by our customers to schedule appointments for the tickets they create.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. SUSE All version support required

    2 votes

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    1 comment  ·  Agent  ·  Admin →
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  9. I would like to see the ability to use the same File(s)/Folder(s) Transfer window from the remote session used in the Action Menu where you search for a device.

    3 votes

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  10. It would be grate if you can add function to the all new Linux agent to monitor SNMP, TCP, HTTP and generic services in a network.

    14 votes

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    1 comment  ·  Agent  ·  Admin →
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  11. One of the primary challenges in IT management revolves around tracking and managing renewal anniversary dates for licenses, certificates, and contracts. Each of these entities possesses individual renewal dates, which can be handled either through automation or manual intervention. The manual approach involves contacting specific vendors to address the renewal of services or licenses.

    To address this issue effectively, it would be highly beneficial to have a dedicated module within the Atera. This module would allow the storage of all contract and license details, including attachments, renewal dates, vendor contact details and quantities. Additionally, it should offer a calendar feature…

    5 votes

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  12. A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

    864 votes

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    6 comments  ·  PSA Tools  ·  Admin →
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  13. Proofpoint integration

    4 votes

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  14. It Would be great to have a option to search within tickets.

    Problems and applied solutions are described within tickets.
    It would be great to have a way to search in this treasury box to find solutions.

    Search should be a free search on words as: Internet - Printer - Outlook - firewall - RDS etc etc. The Search should ideally search within ticket title, conversation and timesheets.

    I know the feature exists in Autotask and it was a feature we used a lot! We like Atera better but we really miss this option.
    Tickets are holding a treasury of…

    32 votes

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    4 comments  ·  Tickets  ·  Admin →
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  15. It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.

    1 vote

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  16. I got a request for two way audio via the splashtop app.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. Generate agent health report from device page. When investigating a device, it would be handy to be able to generate the agent health report right from the device page instead of needing to choose reports, customer, device name then generate which takes you off the device page.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. Delete IT Automation profile in bulk

    3 votes

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  19. AI ticketing translated in French

    3 votes

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  20. Hi,

    If using configuration Policy and Windows Updates with restart outside of active hours on. Have a feature to wake computer at a time outside of hours to allow them to restart to apply updates

    4 votes

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