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5021 results found

  1. Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
    This could be report like or build into the smtp/device agent.

    10 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. Currently there is no way to filter off of information like Domain. Not a huge issue, but would be useful to have access to that for the purpose of monitoring domain membership through Atera.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. It would be nice to have a dashboard pane that can be configured to display a grid of key OID values.
    example:
    Device Disk space CPU % Temperature
    Server 1 30000 10% 22C

    I think the SNMP template would need a "display on dashboard" flag for the OIDs as well as the display would need to group by SNMP template so all similar devices are together.

    The same is true for the Devices list - it would be nice to have the option to display key OIDs on the line with the device, i.e. flag "temperature" as a key OID…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Remove the unsuccessful aspects of the new UI and redesign to it use more of the classic UI.

    Double scroll bars in the new UI is unintuitive and makes navigating an absolute pain. Further, the new UI has made elements of the old UI small and bad to read.

    7 votes

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    1. Why are periods displayed in the billing even though there are no tickets or time entries?!

    Let's assume that's the only way. Although it's wrong because there is no distinction between zero - nothing to charge (time entry: 1 hour, but no charge) or no ticket and time entry at all.

    1. Why is an invoice created in the second step and even exported? With nothing in it. Because there were no tickets for billing in this billing period.

    At the latest in point 2 it is an error because empty invoices are created and exported

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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    • Threshold alerts for Disk - All the other alerts have "time period" for delay but for Disk there isn't. Important to have for example delay of 10 mins or else we have to remove it by hand and it takes a lot of time.
    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. Trend Micro has been a go to antivirus and cloud security suite for quite a long time. Bigger competitors of Atera such as Connectwise and Kaseya have Trend integrations.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Ability to connect to Anydesk without copying and pasting passwords. It would be nice if we can apply profiles to customers. For example, be able to set all endpoints to default to better performance and not to share sound.

    15 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.

    Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.

    20 votes

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    1 comment  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Having the remoting tools be FIPS compliant would be a big improvement.

    10 votes

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  9. I would like an email when a server goes offline using the "Availability Monitoring".

    5 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. I would like Atera to publish a list of known issues and/or known bugs in the platform. This way I don't need to contact support when things aren't working as they should.

    Recently the "reporting server" failed and the Recent Processes report didn't work. This is one of many bugs that I could have avoided contacting support if I knew there was a problem.

    Bugs and issues don't necessarily have to be public, but please make them available to your paying customers.

    1 vote

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  11. We have about 60 employees but not all of them use all the same software would be nice under contacts to be able to add software ex: Adobe CC or Adobe Acrobat Pro and add their license key. So If I go under a contact I can easily see the key of their license product (re-install purpose) and at the same time keep a list of all the software use for that company.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  12. Would be awesome if we could run a single audit report on all our clients (vs.) individual reports for each client.

    22 votes

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    0 comments  ·  Reports  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Trend Micro's cloud-based offerings are easy to integrate into a tool like Atera and Trend Micro is one of the leaders in Zero-Day mitigations and Anti-Ransomware tools out there.

    27 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Can you add a Block Contracts Balance Report for ALL customers? So we can see with a single report, the balance of all customers at once?

    7 votes

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    3 comments  ·  Billing  ·  Admin →
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  15. Really need to visualy see if a computer run on supported version of Windows.
    Really helpfull to replace some old computer or just upgrade to a newer version of windows. (Server and workstation).

    10 votes

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    1 comment  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Bulk reset and/or re-issuing bulk portal details if not using the Welcome email facility. i.e. a separate email to go to people, with their portal details, without logging a ticket. We chose not to use the welcome email option.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  17. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. We need a method to limit ticket statuses based on technician role.
    Including custom statuses.
    This can be achieved by adding a section in the roles page where we can check off which statuses that particular role can use in a ticket.
    This is not to affect techs trying to search a ticket with any status. Just what they can set the status to within the ticket or in the ticket list.
    Why? Higher up techs or admins need to review resolved tickets and set to closed after review. Some techs are setting closed and we miss them. Also, we…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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