4886 results found
-
Indication of which devices have the helpdesk icon enabled on the devices view
Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
Maybe it's possible to read a registry key to show in the console if the agent is activated or not.19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Favorite Scripts
Can we "star" scripts so they are more easily accessed from a list of scripts?
4 votes -
Ignore certain event IDs
Ability to ignore a certain event ID or disable alerting on it. We have certain hardware that throws emergency event IDs but are informational only. These happen on reboot so we get a ton of alerts a day with an event that is of no concern. I would like to be able to flag it to be ignored or auto closed without email alert.
3 votes -
Customer vs. technician update
Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.
3 votes -
Assign threshold to multiple CUSTOMERS at once
I can assign a threshold to all devices at once which is ok and all, but I would like to set a threshold profile to all customer profiles at once so that if a new PC is added to any client I don't have to push the application of the profile to devices to all again.
My use case is that I am currently setting up new thresholds as if I were new to Atera to better match what we are currently doing. Then I will setup profiles for certain servers and such and apply them manually. Well I'd like…
1 vote -
Customize Snippet
Create your own snippet
5 votes -
The ability to mark Patches and updates as suspected bad.
The ability to mark a Patch or Update as suspected bad. If so many Atera users mark one as suspected bad then Atera automatically suspends the install for all other Atera users and when a patch or update is corrected, the suspension is lifted and automatically installed. The idea behind this is to slow down the spread of updates that cause system and application crashes.
7 votes -
knowledge
Need the opportunity to imbed HTML or Scripts in a knowledge article
fx for external forms or maybe be able to create forms in the article7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Daily Technician Time Report Broken down by agent
Currently, every morning I have to export to xls, run a Macro to sort, group and calculate how much time each tech spent the previous day. Would love for this to be automated.
21 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Celsius to Fahrenheit for alert thresholds
Please allow changing from Celsius to Fahrenheit for alert thresholds
12 votes -
TimeSheet Reports Scheduling
TimeSheet Report: want to send to all my customers with the schedule but can't do everyone client one by one. Would be nice to select all clients to be sent out at the same time but to each client
1 vote -
Close with Message
When I used Spiceworks, one of the features that was present was to add a note (which would be emailed to the user) while simultaneously closing the ticket by checking the "close ticket" box.
My users are usually pretty happy folks, so it's not uncommon for me to get a "thank you" or similar message in response to a solved ticket. If I respond with "no problem!" etc. then they get that message and then also a repeat of it when I close the ticket (since they get a message with the last notes added when I close the ticket).
…
5 votes -
Schedule report : Email Subject is to generic
When scheduled reports are created -
a generic message
"Your Atera ‘Agent Health’ report is here"
Can I option be added to either use the description (name of report) - or option to add the detail for the message
This way you know exactly what the content of the email is - rather than having to click the link5 votes -
Ability to Export Atera Subscription Invoices as a PDF and not a just a link
Ability to export the Atera subscription invoices into PDF directly rather than seeing it as a link.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Information Security Risk
Support agents can access data in any user's machine without asking their permissions. It is a major information security risk and has been identified by data security auditor. I have raised requests earlier but they all have been ignored. Please get it fixed otherwise companies who are aware about information security will not recomend Atera. You can regenerate it by going to any Device >>> Manage >>> File Transfer. I would like to request all other community members to vote for it to get it fixed asap.
5 votes -
Allow different white label customizations per customers.
The feature I'm asking for is to move the branding settings to the per-customer level. Instead of the customizations at the global level. I want to be able to match the logo to the company's logo (ACME) sometimes I work at the IT internal help desk and want their logo (ACME) to show up so the user can trust me.
Also for premium customers, I want to be able to give them more options and have a gold-level branding for my company to treat them better than basic level customers.
2 votes -
customer report that filters just servers and includes cpu, memory and hard drive space, os, etc..
Have a customer asking for a report that filters just servers and includes cpu, memory and hard drive space, os, etc.. and have it export in pdf
should be able to filter by device type or folder and the report should generate based on a filtered criteria
2 votes -
Remove ticket creation timer
Would like an option to remove the ticket creation timer.
1 vote -
Possibilty to edit the 'reply to' mail address
I would like to sugest the idee to edit the 'reply to' mail address which is now locked.
We're getting phonecalls from customers for help wich then are put manally in Atera as a ticket, but it's then with the mail address of my collegue, so when ik try to contact i always have to choose the 'cc' option and put the address of the customer in it.
Very time consuming and also every reply i do my collegue also get the answer creating to many mails.
I hope we can change this 'reply-to' option in one of the following…1 vote -
Customize ticket number / prefix
We would like to see a customizable ticketnumber.
Instead of just having [#123] it would be awesome to add (at least) a custom prefix to it, so that we can achieve [PREFIX#123] to distinguish between different used systems and add automatic email processing in exchange.1 vote
- Don't see your idea?