5058 results found
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Override threshold profile for device
e.g. a device has an additional service I want to monitor and to not create a new threshold profile, it would be easier and faster to override the current threshold profile with an additional service.
In our environment there are lots of different servers with different services to monitor and it takes a very long time to set up all threshold profiles for all different kinds of servers.24 votes -
Multiple keyword search
Ability to search multiple keyword on search bar: The search is not work because you have to enter a keyword and it finds wide results and it is impossible to enter a few words because then there are no results at all
Example - insert "IPad" but he looking for "printer IPad"
5 votes -
TICKET HRS
When hovering over a ticket, it would be helpful to see number of hours applied to the ticket without having to click into it.
2 votes -
smnp change device typ
subsequently change the type on the device WITHOUT creating the entire device or devices again.
2 votes -
Option for invoice batches to generate one invoice per ticket
Currently when generating an invoice batch, it puts all the tickets for said customer on one invoice. I would like to be able run an invoice batch for a customer and have one ticket per invoice.
It would also be nice to have a “top comment” or way to mark a reply in a ticket to show up on an invoice. Some customers like seeing what an invoice was for without having to look in the ticketing system.1 vote -
create ticket with remote connect to customer computer
Having a ticket automatically created when a tech hits the Connect button to remotely login to a customer machine. There are times when a tech will connect to a computer to do or check something when there is not already a ticket created. Having a ticket automatically created or opened to fill in by the tech any time they connect would keep them from forgetting to track their time or documenting what they do. We are still using GoToAssist for remote support and at the end of each session a box pops up for the tech to fill in notes…
8 votes -
non technical staff
Need the ability to have non-technical staff in Atera's Admin section for billing and account (customer) setup. These back-office people have zero need nor should they have access to RMM capabilities.
23 votes -
Fil d'ariane / breadcrumb
Have a breadcrumb to make it easier to return to the step just before and facilitate navigation in each menu - Avoir un fil d'Ariane afin d'avoir plus facile a revenir a l'étape juste avant et faciliter la navigation dans chaque menu
4 votes -
Add the feature to move back to a previous page
It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.
28 votes -
Navigate Device entire device list by using end and home
With all the most recent GUI updates to the DEVICE List, I want to get to the bottom of my list and I have to hit END like 10 times (180+ devices). It would be nice when I hit END that I get to the end of the list and not the end of 20 or 50 devices depending on the settings which won't allow me to set more than 100
1 vote -
Merge contacts
Merge contacts or allow multiple email addresses for one contact
13 votes -
Software History In Software Inventory
It would be great to somewhat know what software's were installed previously on a computer. Like a Software History/Snapshot on the specified date. Currently if the computer is turned off, We are not able to run the Software Inventory feature or create a Report to list the available software's on a specific computer.
26 votes -
Patch Search & Deploy
The report provide the option to select those patches that failed and deploy again.
It would be good to have the option to only list out those failed patch deployment instead of all the patches.20 votes -
Report about offline devices (older than X days)
Add a report or create a filter which allows users to filter devices which have been offline for more than X days in order to delete old devices out of Atera.
Better overview of devices which are active on customer's site.26 votes -
Reports page that has all devices and users on the same page
Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list
1 vote -
Billing internationalization.
It would be good to be able to set prices in USD for the products and services but on the invoices to be able to set the prices in local currency (settings on the customer page)
1 vote -
machine status unknown threshold
Simple update- would love to see an option to tweak the Machine Status Unknown
time threshold.I'm not so sure on what the threshold is set to currently however, it's too short as this is 90% of our alerts yet the computers are always resolved on their own the next day.
7 votes -
We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no lon
We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no longer has the alphabetical letters at the top of the screen. Now it is an alphabetical list that we scroll through. This scrolling is especially cumbersome using the mobile app. We have 40+ customers so this is a pretty long list.
3 votes -
API: Connect Contact to Asset
When we look at the Agent via the API, it does not reference the contact at all. If there is one assigned, can we have the contactID returned in the results?
3 votes -
FIPS Complient
Having the remoting tools be FIPS compliant would be a big improvement.
11 votes
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