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5021 results found

  1. calendar event

    Every time you schedule a calendar event within a ticket, it already shows up on the right side of your screen, but it would be really helpful to have Atera also do an automated "internal note" that lists these calendar details as well (date and time added to external calendar, etc).

    This way, employees can see the history of when this ticket was added to a calendar(s).

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  2. Patch management alert when a device wasn't patched for x days

    Be notified when a device has not been patched for a certain number of days...

    11 votes
    1 comment  ·  Alerts  ·  Admin →
    How important is this to you?

  3. alert when end point checks in

    It would be great to be able to set alerts in general or on an ad hoc basis when an end point checks in.

    1 vote
    0 comments  ·  Alerts  ·  Admin →
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  4. For "click to pay" from email, credit card processing

    Stripe Integration

    25 votes
    2 comments  ·  Billing  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Multiple Script Execution Behavior in IT Automation Profile

    Allow multiple scripts in one Automation Profile that are run individually and in order. Current behvior will run all scripts concurrently.

    18 votes
    2 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Ability to see a users cached windows credential usernames

    In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.

    It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.

    6 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  7. Customize ticket view

    Hello

    With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
    This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.

    So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
    Maybe also let us…

    6 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  8. Transfer/Migrate Help Desk Tickets

    I am currently using another help desk platform but would like to start using Atera's Help Desk. I have open tickets. I want to transfer the open tickets from my current help desk to Atera's help desk platform so that I can start using Atera's Help desk right away

    7 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  9. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

    When creating a ticket from an agent, it does not set that agent in the ticket.
    The agent is automatically set based on which contact is selected when creating the ticket. (I have just confirmed this is the case with support)

    There is also no Agent menu on the New Ticket page, so technicians need to open the ticket again after creating it to correctly set the agent.

    Contact and Agent should be independent as often we need to clear changes (buying software, hardware upgrades, etc.) with some form of management -be it business owner or their finance department- before…

    16 votes
    2 comments  ·  Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Proxy

    Possibility to pass the proxyaddress:port as a parameter to the client-installer.
    ie: atera_agent.exe /proxyaddress=proxy.domain.com:8080

    1 vote
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  11. Fassword flow

    Opening a Password manager like the one on the customer level under the Agent- Edit instead of having either "view" or "add". That way you can do all in one place and save the clicks of going into both.

    1 vote
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  12. 2fa

    Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.

    IT Glue has this feature for reference :)

    27 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Add ticket tagging options

    When tagging tickets, currently, there are only pre determined tags by ATera.
    An option to add Tags would be a good idea.
    Ex. There are only 3 tag options for Hardware and there are way more hardware out there.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Show the system status like missing updates also in folder view because we sort clients from server for example this will be very handy!

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  15. 2FA

    I will have the ability to chose if I use the 2FA or not!

    7 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  16. Fix issues with File Transfer

    Please fix the issues with File Transfer to make it more useful:

    1. Show file dates/times
    2. Show full filenames
    3. Download multiple files and/or folders
    4. Allow upload of multiple files and/or folders
    5. Add typical "back" navigation - not just via the file tree

    Isn't there a much richer off-the-shelf File Manager you could integrate that provides the basic background file management functions we need?

    18 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Wallboard

    A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.

    26 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Auditor Report With name of clients + less data

    Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client

    3 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  19. Change contact for multiple tickets

    Please introduce the ability to change the contact for multiple tickets at once. It'd be very beneficial to be able to select all the tickets pertaining to a contact and change said contact without having to access each ticket to do so.

    10 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  20. Editable resolved date

    We need to be able to set a custom resolved date. In the event that you fall behind on ticket notes and attempt to put a ticket in the following month example say you do the ticket on the 28th and put the ticket information in on the 3rd of the next month your Report for block contract hours will be wrong every time. I found a ticket I thought I had put in and had to go back and do it later. It turns out the report looks at the date resolved for time calculation however I need the…

    3 votes
    1 comment  ·  Reports  ·  Admin →
    How important is this to you?
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