4714 results found
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export device query results
Device query is a powerful tool, for example, we can query across all client’s desktop operating systems on win 10 1903 with office 2016, it's very good for finding specific configs, but we can export the result, it's far more powerful than the audit tool.
25 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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PDQ
Having PDQ deploy instead of Chocolatey as a deployment option would be great!
13 votes -
24 votes
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Helpdesk Agent Improvement
Ability to assign more than one engineer to a job. An example would be you work on a job with a number or other engineers due to skill set and or training and need them added to the ticket.
1 vote -
Igniore alert
The possibility to exclude an alert on an hardware by only clicking 'IGNIORE'
Sometime the alert is not acceptable for some hardware and this alert comback every day.
11 votes -
Alert scheduling/automatic snoozing
Set an alert schedule for different customers/The ability to automatically snooze alerts for certain periods of time each day.
This has been a slight issue for us due to patch management causing high CPU and Memory usage alerts to be created so we get lots of alerts overnight.
It would be nice to be able to snooze these for particular customers but to be able to do it automatically or on a schedule.15 votes -
resolution
It would be very useful to be notified (e.g. an email) when an alert has been automatically resolved.
For example, if a server goes offline I get an email and if it comes back online I always get a resolution email2 votes -
Customize for Email Alerts to have interval
Have the option to set an alert interval when a host is down. For example if critical host X is down for 4 hours send a new email alert again to the defined email that the host is still down. This will ensure noone will miss it.
1 vote -
Alphabetized Folders under Devices
Under the Devices > Edit > Relations, to have the folders alphabetized
6 votes -
Allow creating folders within My Scripts
All in the name. Allow creating folders within my scripts.
13 votes -
WMI
Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.
3 votes -
Customized dashboard by tech
He wants to be able to customize the view of the dashboard per technician. This is a minor request but would be a great help. Meaning, each technician would see the dashboard that is relevant to them.
2 votes -
Wire Transfer
Easier options for wire transfer. Can't add all atera's annual subscription on my credit card.
1 vote -
Ticket view change just for one tech
Ability to change ticket view without everyone seeing it. Even saved view.
1 vote -
Show mobile numbers at a glance in Atera on Company Contacts Tab/Page
When we load the contacts page for a company in Atera we are shown the main phone number for each contact as below:
Name
Job Title
Main Phone Number
E-Mail address
Date CreatedI suggest we add mobile phone number, showing the following information at a glance:
Name
Job Title
Main Phone Number
Mobile Phone Number
E-Mail address
Date Created1 vote -
Delete messages from ticket conversation history
Have the ability do delete messages from ticket conversation history. We have been accidentally sent confidential information not intended for us and there is no way to remove this from Atera.
7 votes -
"Run now" from IT auto profile on activity log
Ability to know when a technician has clicked on "Run Now" under activity log
3 votes -
axcient
Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?
2 votes -
Show customer address on tickets and make them printable
I do quite a lot of onsite visits as well as being an MSP. For me, having the customer address on the ticket and having the ability to print a ticket is invaluable.
2 votes -
installed name change
i would like to change atera agent installed program file name instead of AteraAgent i want change SharafdgAgent and publisher name SharafDG like this
2 votes
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