5047 results found
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Executive Summary with PDF Attachment
Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
2 votes -
User email ticket updates to include subject
Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
Solution would be to include the email subject.2 votes -
FIlter by Custom fields
The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.
We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.
Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…
18 votes -
WMI Queries/ PowerShell Output
The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.
I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Integration with telegram app
it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email
3 votes -
Solarwinds had the ability to schedule a reboot after hours.
I see others have suggested this. Any progress? Sooner rather than later would be nice.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Wake Mac machines when for no PC deployments.
Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ticket organisation
It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.
6 votes -
Treesize report
Have a report which runs a Treesize report on the endpoint device with selection of which drive as well.
5 votes -
Agent needs a debounce feature on the Ctrl F12 keys function
On older computers people tend to hold down Ctrl and F12 until they see the browser appear to enter ticket details. But by then multiple keystrokes have been recorded hence the ticket browser loads over and over and over again. Need a software "debounce" feature in the agent to fold multiple Ctrl and F12 requests over a given time period (perhaps a few seconds) into one request.
1 vote -
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
1 vote -
Add Last login user to advanced filters
Would like to be able to filter device searches by user name
1 vote -
Differentiate Virtual Machines under Devices and Customer > Devices
Currently under Devices in the Details column hosts are shown as PC or Server in the list. It would be helpful if this column could include whether or not this device is a virtual machine.
The same applies to the Customer > Devices page. Icon's differentiate whether the device is a server or workstation. Adding icons for virtual machine pc and virtual machine server would add functionality to the page.
8 votes -
send welcome message to contacts - anytime
Can you create a process to send the 'welcome message' with the portal and password to any new contact - maybe the contact was created through the import process or they can't find the original email with all the information they need to login.
5 votes -
Device slow to come back online after a reboot
I find that it can take a good couple of minutes for the remote access/status to come back online. Sometimes I have to do a reboot with the client on the phone and we end up making small talk whilst Atera/Splashtop decides to give me access. Not sure why the delay but it happens across all of my end devices. Can Atera increase the polling time that checks to see if a device is online?
11 votes -
clear alert icon
Can you add the ability to clear the alert list under the icon at the top of the atera dashboard?
1 vote -
"Devices" tab alpha/numerical view
I would like the "Devices" tab to be in alphabetical order like how we view devices in the "Sites" tab.
1 vote -
Assign ticket to Customer Location/Folder
Customers have different locations (Folder in Atera Case), need to assign ticket based on customer location
1 vote -
Bulk Reassign Tickets to Agent
We could do with a system to bulk reassign a number of tickets from one contact/agent to another, this way we can easily keep old tickets for records and remove old contacts without losing their tickets or having to reassign potentially hundreds of tickets individually.
1 vote
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