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  1. It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
    Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
    Else we cannot guarantee our customers the patching and restarts in their time frame.

    This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..

    3 votes

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  3. Patch Repository - Ability to set serveral PC's or servers as patch repositories and assign computers to use that PC to retrieve patches to save bandwidth.

    32 votes

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  4. From the Ticket Summary screen, we have very few actions available to us. Delete, Assign, Status, Priority, Merge. It would be nice to be able to select several tickets and set to Silent first, before I take any of the above actions. In this scenario an end user is sending text messages to our helpdesk account and it is generating a separate message for each text. If we take action on these particular tickets it will send a message back to our help desk line, which in turn sends another message and creates another ticket (endless loop).

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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  5. 3 votes

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  6. There are three fields where we can add phone numbers to client info.
    But in the requester info we can only find 1 field.
    It is more efficient if we have all fields with the requester info.
    If we don't have it, I always have to go back to client info to find out the data.
    Please fill in all phone fields in the requester info

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Want to be able to assign default parameters to a software that are part of a software bundle

    31 votes

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  8. The ability for a role to allow customer creation. for example 1st liner technician needs to be able to assign contacts and companies to a new ticket and request. as of right now this CANT be done without giving FULL admin access to a role.
    It would be very helpful for new contacts to be able to be linked to a new company name. Without a company name they are stuck on unassigned which affects the reporting side of things.

    1 vote

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  9. In our current ticketing system appointments are pushed to Outlook via exchange but include client name, address, phone number, email, who assigned it, who the tech is, and description of the ticket. The calendar piece is pretty important to us. We use this when we get in the car and start driving. Techs are accustomed to opening their calendar, tap the appt, tap the address and navigation takes from there.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  11. Please make the font size adjustable on invoices

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  12. Regroupement des clients par Groupe... nous gérons des Groupes Hoteliers ayant chacun X sites.
    Nous devons pouvoir regrouper plusieurs clients dans un seul Groupe pour facilité de traitement et de duplication des contrats
    Exemple :
    Groupe ACCOR
    Sites IBIS
    Client IBIS ORLY
    Client IBIS ROISSY
    ....
    Sites MERCURE
    Mercure PARIS SUD
    Mercure PAU
    ....

    Etc ...

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  13. PSA: automate all of our 365 billable customers, our back up. Nice for Atera to bill that automatically every month. Keeps up with the # of subscription as we change that

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  14. Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.

    2 votes

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  15. It would be nice to have a means of handling locations within a specified client. Creating a separate client per location will eventually become cumbersome. As it stands, we can create separate folders for the devices at different location, but a more elegant solution would be welcomed.

    27 votes

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    2 comments  ·  Customers  ·  Admin →
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  16. Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.

    I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.

    7 votes

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  17. Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.

    6 votes

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    3 comments  ·  Dashboard  ·  Admin →
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  18. It is quite crucial to add an option to filter devices by "Model".
    That would help inventory counts a lot.

    I know it is possible with "Vendor" but for me, and I assume for many others, "Model" would really help.

    I assume that would be like a few lines of code for the developers since the function already exists, just add it for "Model".

    Thank you very much!

    8 votes

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    1 comment  ·  Devices  ·  Admin →
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  19. It would be great to be able to run a manual scan after making changes to IP addresses on printers and related network IP based equipment.

    9 votes

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  20. 31 votes

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    1 comment  ·  Agent  ·  Admin →
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